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"Good hospitality and perfect service"

"Nice food at the hotel. Relaxing room. "

"Would definitely recommend! Facilities are great especially the gym, one of the best i’ve seen. Only thing is Steam room was very weak. Christmas buffet had a good selection and breakfast was nice. "

"Booked this for my parents’ anniversary, they loved it and said staff were nice. Request was also actioned which was amazing. Only con was they only offer indian food for dinner, so my mom was not able to eat anything and she does not like it, would be nice to have a more versatile selection of different cuisines."

"Excellent dog friendly hotel. The hotel is next to a busy road so highly recommend booking a lakeside room which are much quieter, large and have a good view. Whilst the hotel is quite tired, for the price we paid and service we received, it represents good value. Meals in the bar well priced too. "

"Nicely refurbished rooms but no heat in the room so was given a small space heater?? Then mid afternoon the music started beneath us, we were told by the front desk the party would finish between 5-6pm. At 7pm it was still going strong. Music so loud no TV could drown it out and the floor vibrated. We asked to be moved, which was accommodated but only to a smaller queen size room (we had a king) - no compensation and no apologies. Would not stay again. "

"Great location, very clean and excellent staff."

"Window in Bathroom was black around the bases and one light in bedroom not working."

"Check in was efficient and the welcome friendly. Room and bathroom were a good size and clean. Unfortunately I had to leave too early to try the breakfast. Hotel is only a short walk from Canterbury West train station and the Marlowe Theatre. The room that I stayed in overlooked North Lane and I would just say that if you're a light sleeper it might be a good idea to have earplugs in case the traffic noise bothers you. I'd happily stay here again."