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"Everything was perfect!The only thing that was missing was a hairdryer!"

"Spa and room size was very good. In general staff was very helpful except few person at reception who were not helpful in answering my questions about city and some restaurants"

"Every yeat we stay at Regnum hotel and it is always perfect. They have made renovation of the main hall and it looks beautiful. Since we always book family apartment with kitchen, there are plates, glasses but never any dishes to make food - sinple soup or pasta. "

"The only complaint was that the internet was close to non-existent no matter what area of the property we tried. That was part of the reason we did not stay another night. The spa area was nice with very few guests around. Not walking distance to the city center, but taxes are readily available."

"Location very close to ski facilities and mountain tracks. Very friendly staff. Nice outdoor relaxation area. The window view depends on the room. "

"Excellent resort, great restaurants, amazing facilities "

"A fantastic location with great pools and very helpful staff "

"nice and friendly"

"Go to Bansko, just don't pick this hotel. We visited from USA this summer for few days. It few positives: good outside appeal, a scout camp for the kids if you stay a full week, outdoor and indoor pool, breakfast with good variety of fresh fruits and veggies as well as traditional bulgarian options. That being said there is way too many negatives. Service is poor. They are not interested in resolving any concerns or issues their clients have. Our room had a bad smell from the drain in the...

"Predala Lux - 2 bedroom apartment was spacious, clean and modern. Beds and linen were very comfortable after a days skiing. Kitchen had all necessary items and a dishwasher. Pool, sauna and steam room was a great addition and perfect for a relax. Ate at the restaurant which was ok but nothing special. Would recommend going into town for dinner. Did not eat breakfast there as it starts at 07:30 and we had to be at the gondola queue before 08:00 to get to our ski lessons on time. The only down...

"Location was spot on, staff very helpful generally an excellent stay "

"I loved the easy access to the jacuzzi and steam rooms and had a wonderful massage."

"Everything went smoothly - really excellent. Only minor complaint would be that parking in the hotel cost extra."

"I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist "