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"The stay was ok, nothing special. No one went above and beyond. Not the best customer service but was not bad either"

"friendly and helpful staff, good location "

"Was very relaxing and central location to the everything. A lot of amenities and in walking distance."

"Lovely view & place "

"Nice hotel and clean. Quite a bit out of the main town so if you dont have a car its a long walk there / back. Rooms were very loud, could hear people talking all night and hear doors banginfg etc. Also our room on the second floor had a constant whirring noise like from a large pipe or boiler or something. MAde it hard to sleep , that and the uncomfy beds & pillows"

"Only two member of staff were kind and courteous: Chris at reception and the young woman at the spa. Everyone else was borderline hostile. The rooms are run-down and unsafe, nothing is supplied for using the kitchenette and there is absolutely nothing complimentary, not even a tea bag. The sauna, swimming pool and gym are ok, Breakfast is also not too bad. Hotel etiquette should be enforced, such as not shouting in corridors and not smoking in rooms, which appear to be tolerated. Location is good."

"The room was clean, the staff was helpful, the amenities were great, the place overall is very good"

"At this price point, Hotel Grand, in Samakov, is excellent value. The owner, Stanislav, was very helpful and gave us great service. The room was fine, the restaurant was fine, the bar was fine. There are 4 large supermarkets very near the hotel. We like supermarkets :) We had a great, comfortable stay. Thank you Stanislav and your team :)"

"Very clean room. Amazing views of the mountains. Great selection of food for breakfast. Helpful staff. Recommend."