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Reviews of Liberty Wharf Apartments

4 out of 5
Liberty Wharf Apartments
The Esplanade, St. Helier, Jersey

Reviews

9.2

Wonderful

Rating 10 - Excellent. 170 out of 256 reviews" "
Rating 8 - Good. 68 out of 256 reviews" "
Rating 6 - Okay. 15 out of 256 reviews" "
Rating 4 - Poor. 1 out of 256 reviews" "
Rating 2 - Terrible. 2 out of 256 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Charlotte

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

JANE

Liked: Cleanliness, property conditions & facilities
Fabulous stay with my husband and son in a one bedroom with sofa bed. Location was the best, apartment had everything we needed and was spacious. The staff were all awesome. Would stay there again, and likely shall.
Stayed 8 nights in Dec 2023

6/10 Okay

Nigel

Travelled with family
Liked: Amenities
Excellent location close to centre and the sea front. Very noisy needs some decent sound proofing to the windows
Stayed 3 nights in Dec 2023
Response from Guest Experience Manager on 14 Dec 2023
Good Afternoon Nigel,Thank you for taking the time to write a review regarding your experience. Great to see you had enjoyed the location and the views, I do apologize for the noise disturbance you had experience. Will definitely raise your comment with the team for further consideration. We hope to welcome you back soon again.Warm wishes

8/10 Good

Jeanette

Liked: Cleanliness, room comfort
Lovely Apartment Overlooking Harbour
I’ve stayed at Liberty Wharf several times over the years and always enjoy visiting there. This was my first return since the pandemic and I was really looking forward to staying. Still fantastic, lovely clean and spacious apartments, warm and quiet. Receptionist and front of house very efficient and friendly. Highly recommend.
Stayed 1 night in Nov 2023
Response from Guest Experience Manager on 24 Nov 2023
Good Afternoon Jeanette, Thank you for your review and for choosing our property for your stays. I’m happy that you enjoyed your time with us and we are looking forward to having you again as a guest at our property. Will be sure to share your review with the team. Best Wishes

6/10 Okay

Anthony

Business traveller
Liked: Amenities
This property is starting to look tired but pleasant stay
Stayed 3 nights in Oct 2023
Response from Guest Experience Manager on 24 Nov 2023
Good Afternoon,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comment has been shared with the team for improvements. Warm Regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good stay, great location
Great location, good size apartment. Some road noise from outside but nothing that interfered with sleep. Main bed comfortable, sofa bed ok for children but not suitable for adults (mattress very thin). No car park on site, nearest car park Sand st (free overnight). Overall a good stay
Stayed 3 nights in Oct 2023
Response from Guest Experience Manager on 24 Nov 2023
Good Day, Thank you for choosing to stay at Liberty Wharf Apartments and writing this review, We are glad you found the location convenient and a great overall experience. We hope to see you back again. Warm Regards,

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location over the bus station so really easy to get around. Near shops and restaurants. Lovely flat, lots of space, full kitchen, comfy bed and air conditioning. We found milk in the fridge, plus tea and coffee and even 2 small packets of cereal. Staff were pleasant and the place was really clean.
Stayed 4 nights in Oct 2023
Response from Guest Experience Manager on 27 Oct 2023
Good Day Pamela, First of all, thank you so much for sharing your feedback with us. Your amazing comments will be shared with the team, great to see you enjoyed your stay. We hope you will be back soon. Best Wishes

6/10 Okay

Rhylin

Stayed 2 nights in Oct 2023
Response from Guest Experience Manager on 12 Oct 2023
Good Day Rhylin, Thank you for your FeedbackKind Regards

10/10 Excellent

E

Liked: Cleanliness, room comfort
Fantastic location
Fantastic location above the bus station - perfect for exploring the island. Really helpful staff and a clean, comfortable apartment. Highly recommended
Stayed 3 nights in Sep 2023
Response from Guest Experience Manager on 12 Sept 2023
Good Afternoon, Wonderful to hear you had a great time at Liberty Wharf Apartments. Hope to see you back again soon. Warm Regards,

10/10 Excellent

Andrew

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Guest Experience Manager on 24 Aug 2023
Good Afternoon Andrew, Thank you for the 5-star rating! We are thrilled to know that you enjoyed your stay with us. We hope to welcome you back in the near future. Warm Regards,

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2023
Response from Guest Experience Manager on 24 Aug 2023
Good Afternoon Michelle, We appreciate your feedback and are delighted to know you enjoyed your stay at Liberty Wharf Apartments. Warm Regards,

10/10 Excellent

jeannie rosanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet, close to everything, very comfy beds, lovely staff. Only criticism or suggestion we’d have is for the room to be upgraded a bit as parts are looking a bit old and tired. Also personally think some door stops should be added as they were hard doors that slammed when they closed. Other than that our stay was perfect and I really appreciated the effort the receptionists went to to make sure we had a quieter room as I have a noise sensitivity issue, thank you!
Stayed 5 nights in Aug 2023
Response from Guest Experience Manager on 24 Aug 2023
Good Afternoon Jeanie Rosanna, We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know. Looking forward in welcoming you back again. Warm Regards.

10/10 Excellent

Norma

Liked: Cleanliness, room comfort
Long weekend in Jersey
Excellent location above bus station in centre of St Helier. No excess noise. Stayed in one bedroom apartment. Few things could be improved ie upgrading televisions, providing information regarding how to work kitchen appliances however these are minor details and did not spoil our stay. Excellent free croissants available for breakfast. Outside patio area could also do with upgrading. Lovely long weekend in Jersey
Stayed 3 nights in Aug 2023
Response from Chelsea Perry - Guest Experience Manager. on 17 Aug 2023
Good Afternoon Norma, Thank you kindly for sharing your experience at Liberty Wharf Apartments. Your comments will most definitely be shared with the team. We hope to see you again when your travels brings you back to Jersey. Warm Regards

8/10 Good

Sharon Joy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ideal for our visit to Jersey. Enabled us to have a good mix of eating in and having meals out and with bus station next door it was great for getting out and about without needing a car. Corbiere is truly beautiful and we would have no hesitation in staying here again
Stayed 4 nights in Aug 2023
Response from Chelsea Perry - Guest Experience Manager. on 17 Aug 2023
Good Afternoon Sharon, Thank you for taking the time to complete our guest review. We are delighted to see you had a wonderful time with us. We hope to welcome you back soon again. Warm Regards, Chelsea Perry

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities
Very central. Bus station beside it made getting around so simple. Nice view of the harbour and the deck area was lovely. Bed very comfy. Staff very nice and helpful. Only minor issue was a bit of damage to one of the sofas and to a door in the kitchen which detracted from the look of the place but aside from that everything was great.
Stayed 6 nights in Jul 2023
Response from Liberty Wharf Team on 9 Aug 2023
Good Afternoon StaceyThank you for taking the time to write a review about your experience with us. We are happy to see you had a pleasant experience. The issues mentioned with regards to the Sofas and kitchen, we currently in the process of replacing all our sofa beds and we have a ongoing maintenance plan which we are actively working on daily. Thank you again for your feedback and we hope to welcome you back soon. Warm RegardsLiberty Wharf Team

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Liberty Wharf Team. on 9 Aug 2023
Good Afternoon Maria, Thank you for taking the time to rate your stay with us, we are delighted to see you had a wonderful time. Hope to welcome you back soon. Warm RegardsLiberty Wharf Team.

8/10 Good

Mark

Stayed 5 nights in Jul 2023
Response from Chelsea Perry - Guest Experience Manager. on 30 July 2023
Good Afternoon Mark, Thank you for taking the time to rate your stay with us. We hope to welcome you back in the near future. Warm Regards.

10/10 Excellent

Harry

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Ideal if you want to use the Island bus service for exploring and doing Island coastal walks. Staff very friendly and helpful
Stayed 5 nights in Jul 2023
Response from Chelsea Perry on 15 July 2023
Good Afternoon Harry, Thank you for taking the time to write a review regarding your experience with us. I will most definitely share your comments with the team. Hope to welcome you back to Liberty Wharf Apartments.Kind Regards,

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, room comfort
Great apartment, great location
A friendly welcome and a very well-appointed apartment with modern kitchen facilities, air conditioning and spacious bedroom. The staff were very helpful, the apartment was very quiet and only a few minutes walk from the harbour, all the shops and attractions.
Stayed 4 nights in Jul 2023
Response from Chelsea Perry on 15 July 2023
Good Afternoon DoublesWe are so happy to hear that you had a wonderful experience at Liberty Wharf Apartments. Your positive feedback will be shared with the team members. Looking forward in welcoming you back in the near future. Warm Regards

10/10 Excellent

David

Liked: Cleanliness, room comfort
Lovely location
Good standard of accommodation and great location. Only a 5 minute stroll in to town or 2 minute stroll to the marina. Right by the bus station so easy to travel around, yet still quiet in the accommodation. Friendly helpful staff. Would happily stay there again
Stayed 3 nights in Jul 2023
Response from Chelsea Perry on 15 July 2023
Good Afternoon David, Thank you for taking the time to write a review on your experience with us, we are delighed to know you will return to enjoy another stay with us. I will most definitely share your comments with the team members. Warm Regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
In the centre of town with bus station below which was ideal for getting around the island, Great eateries on your doorstep. Loads of shops all within walking distance. With the apartment being above the bus station it was a little noisy early morning but not excessive.
Stayed 14 nights in Jun 2023
Response from Chelsea Perry - Guest Experience Manager. on 3 July 2023
Good Afternoon David, Thank you for taking the time to write a review regarding your recent stay with us. I am delighted to hear you had wonderful time with us and we are looking forward in welcoming you back to our property in the near future. Warm Regards

10/10 Excellent

Richard

Stayed 7 nights in May 2023
Response from Chelsea Perry - Guest Experience Manager. on 3 July 2023
Good Afternoon Richard,Thank you kindly for taking the time to complete a guest review on our property. We will share your wonderful review score with the team.Warm Regards,

10/10 Excellent

Neil

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Chelsea Perry - Guest Experience Manager. on 3 July 2023
Good Afternoon Neil,Thank you kindly for taking the time to review our property I will most definitely share your score with the team. Warm Regards

6/10 Okay

Lynda Carol

Travelled with partner
Disliked: Property conditions & facilities
Overall accommodation was good. Shower door broken on arrival. Moved us to another apartment. Generally looking tired and needs updating.
Stayed 7 nights in Jun 2023
Response from Chelsea Perry - Guest Experience Manager. on 3 July 2023
Good Afternoon, Thank you for completely our guest review survey for our property. I do apologise for the inconvenience experience upon check-in regarding the shower door issue. We do have a ongoing maintenance program and we thank you for your comments provided. Your comments will be passed to the relevant departments. Warm Regards

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk persons very helpful. Kitchenette well-stocked with plates, bowls, utensils, cooking tools. Apartment also came equipped with some tablets for washer, liquid dish soap, paper towels, as well as some coffee, tea, milk (in fridge). Rooms were quiet. Good area. The main bus station for the island twenty feet away. Great to have washer/dryer (although we found either that the dryer aspect of the machine didn't work well or that we could not get it to work). Would stay here again.
Stayed 6 nights in Jun 2023
Response from Chelsea Perry - Guest Experience Manager. on 3 July 2023
Good Afternoon Andrew, Greetings from Liberty Wharf Apartments, Firstly I would like to thank you for taking the time to complete our survey with regards to your recent stay with us. I will be sure to pass your comments on to our team members.We are looking forward in welcoming you back in the near future. Warm Regards,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well located. Right near bus station. also shopping centre underneath. Neat and tidy apartment. Good size.
Stayed 2 nights in May 2023
Response from Simone on 25 May 2023
Dear John,Thank you very much for taking the time posting a review on your recent stay with us at Liberty Wharf Apartments.We hope we will have the pleasure of welcoming you back in the near future.Kind regards,

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay in this appartment. Great for the bus station and connections around the island. Very clean on arrival with a great welcome pack.
Stayed 3 nights in May 2022
Response from Simone on 1 June 2022
Dear Victoria, Thank you very much for your lovely review which we have shared with the team. We hope to be able to welcoming you back to Jersey and Liberty Wharf Apartments in the near future. Kind regards,

8/10 Good

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2022
Response from Guest Experience Manager on 24 Aug 2023
Good Afternoon BrendaThank you for taking the time to rate your stay with us. Looking forward to welcoming you back in the near future. Warm Regards

2/10 Terrible

Daniel

Stayed 2 nights in May 2022
Response from Simone on 24 May 2022
Thank you for your review and we are sorry you didn't seem to enjoy your stay with us.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, comfortable, modern and very well equipped 1 bedroom apartment in a central location in St Helier next to the bus station, handy for trips around the island. Full kitchen including, oven, hob, microwave, dish washer and washing machine. Short walking distance from shops, marina and a host of bars and restaurants. We thoroughly enjoyed our stay here and would highly recommend these apartments. The only improvement I would suggest is that the management provide instructions for the use of the oven, microwave dishwasher etc we had to manage by guesswork.
Stayed 5 nights in May 2022
Response from Simone on 24 May 2022
Dear John, Thank you very much for your lovely feedback on our recent stay with us in Liberty Wharf Apartments. We appreciate your comments on the instructions of the white goods and are happy to let you know that this is currently in progress. We look forward to welcoming you back soon! Kind regards,

6/10 Okay

Verified traveller

Travelled with family
Stayed 5 nights in Apr 2022

8/10 Good

Douglas

Stayed 7 nights in Mar 2022
Response from Guest Experience Manager on 24 Aug 2023
Good Afternoon DouglasWe are so glad you had a positive experience with us. We hope to welcome you back soon again. Warm Regards

10/10 Excellent

Duncan

Liked: Cleanliness, room comfort
First time in Jersey
A superb find, the staff went out of their way to make our stay as comfortable as possible. I highly recommend these apartments and hope to return soon
Stayed 7 nights in Sep 2021
Response from Erica Marshall on 14 Dec 2021
Thank you Duncan for your lovely review. I am happy that you enjoyed your stay with us at the Liberty Wharf Apartments and I will pass on your kind comments regarding our staff. We hope that you will choose to come and stay with us again on your next trip to Jersey.

8/10 Good

Verified traveller

We have stayed at the property many times due to it’s typically comfortable accommodations and friendly employees. Unfortunately the property is beginning to show it’s age and lack of updates. Overall the rooms are tired, cracking and splintered cabinets, stained and flat furniture, etc. While the location is convenient if access to town is a necessity, it is time for an overhaul and thorough remodel.
Stayed 2 nights in Nov 2021
Response from Guest Experience Manager on 24 Aug 2023
Good Afternoon , Thank you for your review, your comments have been passed onto the relevant team. Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Fabulous location and bright clean apartment. However, the bed was the most uncomfortable I have ever slept on. The pillows like teabags. I would have opted for the sofa but that was equally uncomfortable. No bathrobes as advertised and the in-house free toiletries amounted to a tiny bottle of shampoo and same of body wash.
Stayed 5 nights in Oct 2021
Response from Erica Marshall on 14 Dec 2021
Thank you for your review. I'm sorry that we did not meet your expectations. Regarding the pillows we do provide our guests with 4 pillows in their apartments, 2 that are hard and 2 that are soft. I'm sorry that you found the mattress uncomfortable but we have replaced our mattresses with Hypnos ones and we have received positive comments about them. We also have a 24 hour reception team who are always there to assist you if you ever had needed anything. I hope that you will give us another chance and come and stay with us again in 2022.

10/10 Excellent

lesley

Travelled with family
Liked: Amenities, property conditions & facilities
I can’t fault anything about the apartment or the service. Will definitely be booking again soon.
Stayed 3 nights in Oct 2021
Response from Erica Marshall on 14 Dec 2021
Thank you Lesley for your lovely review. We are so happy that we met your expectations. We hope to see you in 2022

10/10 Excellent

Pauline

Liked: Cleanliness, room comfort
Another great stay
Had an apartment with a balcony which we were able to use and enjoy. Location could not be better as we use buses to travel around and apartments are next to the bus station
Stayed 5 nights in Sep 2021
Response from Guest Experience Manager on 24 Aug 2023
Good Afternoon Pauline, Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Liberty Wharf Apartments. We look forward to welcoming you back.Warm Regards,

6/10 Okay

Timothy

Travelled with group
Liked: Cleanliness
The bad first; The location (on top of city bus station), The bed (may have just laid on the floor), Aminities (bare minimum and uncomfortable), The doors (literally 3 spring hinged doors separating hall, bath & bedroom. The Good stuff; Easy to book, big balcony, wash/dryer, big fridge and good water pressure. Overall, 2.5 out of 5.
Stayed 3 nights in Sep 2021

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
liked its location the view out to sea
Stayed 7 nights in Aug 2021
Response from Dullal Miah on 8 Sept 2021
Good Morning Andrew, Thank you for taking your time to leave us a review, We thank you for staying with us and very happy your stay was a pleasant one! We hope you do stay with us again Kind Regards Dullal Miah

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is excellent and the apartment was perfect for self-catering holiday.
Stayed 9 nights in Aug 2021
Response from Dullal Miah on 24 Aug 2021
Good Afternoon Sean, Thank you for your review! we are glad you had an excellent stay with us, we hope to see you again soon Many thanks Dullal Miah Front of house Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location close to ferry port and St Helier town centre. Large choice of restaurants and shops nearby. Beach only a 10 minute walk away. Apartment spacious and spotlessly clean. Reception staff friendly and very responsive to emails. Queen size bed very comfortable and air conditioning appreciated on hot days. Highly recommend and would stay here again.
Stayed 7 nights in Aug 2021
Response from Simone on 7 Sept 2021
Thank you very much for taking the time reviewing your stay in Liberty Wharf Apartments this summer and your kind comments have been passed on to the team. We were glad to learn you have enjoyed your stay in Jersey and hope to be able to welcoming you back soon. Kind regards,

10/10 Excellent

Joanne

Stayed 7 nights in Aug 2021
Response from Guest Experience Manager on 24 Aug 2023
Good Afternoon Joanne, Thank you for the 5-star rating! We are thrilled to know that you enjoyed your stay. Warm Regards

10/10 Excellent

Douglas

Liked: Cleanliness, room comfort
Great apartments
Easy check in, very well appointed and clean apartment rhat was quiet and perfect for my needs. Very near to shops, restaurants, bars and the seafront, as well as the bus station for easy travel round the island. Would definitely stay herr again
Stayed 3 nights in Aug 2021
Response from Simone on 18 Aug 2021
Thank you very much for your kind words, Douglas. We were happy to learn you enjoyed your stay and we certainly hope to have the pleasure of welcoming you back to Liberty Wharf Apartments in the near future. Kind regards,

6/10 Okay

Ian

Liked: Cleanliness, room comfort
Centrally located apartment
Property was centrally placed. We didn’t have a balcony and found the living area not comfortable. We were also at the end of the block close to the Quayside and the music played into the early hours on Friday and Saturday.
Stayed 7 nights in Jul 2021
Response from Simone on 6 Aug 2021
Dear Ian, Thank you very much for taking the time writing a review on your recent stay in Liberty Wharf Apartments. We apologise for the noise pollution you have experienced and we have taken this up with the restaurant. Thank you for alerting us about this. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful at reception. Making recommendations within local area.
Stayed 1 night in Jul 2021
Response from Simone on 31 July 2021
Thank you very much for your kind words and we are happy to learn you enjoyed your stay with us. Kind regards,

8/10 Good

James

Travelled with family
Liked: Cleanliness, room comfort
Excellent Apartments
Excellent well equipped apartments, quite basic but most of the things you need are provided. Staff friendly and helpful and apartments situated in an excellent location for trips, restaurants and shops.
Stayed 7 nights in Aug 2020
Response from Liberty Wharf Apartments on 30 Aug 2020
Thank you very much for your review. We really appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great location
Very good location above the bus station so you are well connected to the rest of the island. Get a balcony room as these overlook the harbour instead of the road.
Stayed 10 nights in Aug 2020
Response from Hotel Management on 30 Aug 2020
Thank you very much for your review. We really appreciate your feedback.

10/10 Excellent

Roxanne

Stayed 3 nights in May 2020
Response from Liberty Wharf Apartments on 16 June 2020
Thank you for your review. We really appreciate your feedback!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good place to stay
Nice apartment with a view clean and Everything neat and tidy
Stayed 2 nights in Feb 2020
Response from Liberty Wharf Apartments on 17 Apr 2020
Thank you very much, we really appreciate your feedback.

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and easy
Stayed for a night and it was very convenient and clean.
Stayed 1 night in Feb 2020
Response from Liberty Wharf Apartments on 17 Apr 2020
Thank you very much, we really appreciate your feedback.