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"Lovely friendly staff in such a lovely little town. Our room was great, comfortable bed, lovely bathroom. Beautiful building and cafe. "

"Everything was fantastic, 10 out of 10. The Shalet was spotless, it had a lovely wood fire and an electric heater. The rooms were all done in wood panelling, there was kitchen and laundry facilities and the spa bath was a lovely extra touch. Despite the rainy weather, we were very cosy and warm."

"Great buffet meal also"

"Arrived early, was no problem. Room was spotless, fabulous view of the bay. Watched the penguins coming out of the sea. Would definitely stay again. Friendly little place ."

"Lovely room and amenities. "

"All excellent "

"Nice and clean. Thank you."

"Much of Queenstown was run down, much like this hotel, but all good and acceptable. Very prompt service when needed. Thank you"

"Was good and clean"