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"It’s zero star! TERRIBLE PLACE! We stayed at The Metropolitan Inn in Salt Lake City, Utah, and it was absolutely terrible. Honestly, it was one of the worst places we’ve ever seen. The room was extremely dirty and run-down. The bathroom sink was clogged, and there was a bunch of hair coming up from the drain, which was really disgusting. The door was broken, and almost every corner of the room and doors were dirty and damaged. The bedsheets had stains and clearly weren’t clean. The overall property was just as bad. The entrance and surrounding area were dirty and full of very odd and stranp people, and it definitely did not feel safe or family-friendly at all. We checked in, went to the room, and within 30 minutes decided to leave because it was completely unacceptable. Honestly, sleeping in the car would have been better than staying there. Would not recommend this place to anyone."

"We got to the hotel 10 minutes before checkin time and the room wasn’t ready, but they said it was in its final check. I checked again with the front desk 15 minutes later and it was still not ready. We sat in the lobby for another 30 minutes. There was only one person at the desk with a consistent line of multiple people for the entire time we were there. Seems weird for checkin time on a Saturday. The guy that was at the desk the second time we checked apologized for the wait and upgraded our room for no extra charge which was much appreciated since we didn’t have much more time we could wait. The lobby has a lot of seating for nothing to do (no bar or restaurant)… some drinks available would have been nice. Other than that first impression, the rest of the stay was nice. Everything was clean and the room was comfortable "

"The place is a complete wreck.Our room was filthy, i spent two hours cleaning it just to be able to sit down. Not to mention the pee and thehair in the sheets. I was very disappointed. Then they kept part of my deposit. I woukdnt stay here even b if th e tes no where else to stay. Your cars cleaner. Trust me!"

"Could not get in would not have not get in.Honestly, horrible customer service.Whoever owns it should close"

"It took a while to get checked in, as no one was at the desk. There were about 5 people waiting. Otherwise, the room was great, beds were comfortable, The breakfast was good and check out was easy. "

"No help from the front, was told the pool was open and it wasn't. Charged me for parking and there was no parking available. Ventilation system didn't work in the room. "

"Wonderful staff. Hot good breakfast Large rooms. Comfy mattress, loved the sauna"

"Everything was great for the property. Super friendly staff. Rooms were clean and nicely sized for my adult son and I. Only bummer was that the outdoor pool was closed still for the season."

"Great easy access to conference center."