"Title: Appalling Experience – Unsafe, Unhygienic & Completely Misleading
My stay at Kaktus Somabay was a disaster from the moment I checked in on November 27, 2025. The first room was covered in thick dust, to the extent that my new iPad cover became damaged within minutes. When I reported it, management responded with denial and disrespect, insisting it “did not happen here.” Their attitude alone was unacceptable.
After being moved three times, every room had the same unhygienic dust problem....
"Title: Appalling Experience – Unsafe, Unhygienic & Completely Misleading
My stay at Kaktus Somabay was a disaster from the moment I checked in on November 27, 2025. The first room was covered in thick dust, to the extent that my new iPad cover became damaged within minutes. When I reported it, management responded with denial and disrespect, insisting it “did not happen here.” Their attitude alone was unacceptable.
After being moved three times, every room had the same unhygienic dust problem....
"Mohammed and the rest of his team were amazing, a peaceful oasis from the chaos of it all, they ensure everything runs as smoothly as possible and will go out of their way to accommodate you. Food is also amazing and local. "
"Mohammed and the rest of his team were amazing, a peaceful oasis from the chaos of it all, they ensure everything runs as smoothly as possible and will go out of their way to accommodate you. Food is also amazing and local. "
"Mon séjour dans cet hôtel a été une véritable déception. Dès mon arrivée, j’ai dû attendre 8 heures avant d’obtenir ma chambre, ce qui est inacceptable après un long voyage. Une fois dans la chambre, la mauvaise surprise a continué : l’eau était coupée, le lavabo n’était même pas correctement fixé et bougeait à chaque utilisation.
L’hôtel était en pleins travaux, rendant l’ambiance bruyante et désagréable, sans aucun espace de repos au calme. De plus, contrairement à ce qui était annoncé, aucun...
"Mon séjour dans cet hôtel a été une véritable déception. Dès mon arrivée, j’ai dû attendre 8 heures avant d’obtenir ma chambre, ce qui est inacceptable après un long voyage. Une fois dans la chambre, la mauvaise surprise a continué : l’eau était coupée, le lavabo n’était même pas correctement fixé et bougeait à chaque utilisation.
L’hôtel était en pleins travaux, rendant l’ambiance bruyante et désagréable, sans aucun espace de repos au calme. De plus, contrairement à ce qui était annoncé, aucun...
"We had a wonderful stay at the Makadi Spa! The rooms are big and the area is really wonderful! Our host was so helpful and made sure all our needs were catered for, Hanna really went out of his way to make our stay 5 star! "
"We had a wonderful stay at the Makadi Spa! The rooms are big and the area is really wonderful! Our host was so helpful and made sure all our needs were catered for, Hanna really went out of his way to make our stay 5 star! "
"Rooms/suites require upgrading. Bedding is worn out with holes! Our sheet was changed once only at our request! Large balcony, although generous was not swept or washed in the 2 weeks we were there. Communal areas are well maintained, however toilet facilities need upgrading and more frequently cleaned. Staff were always polite and helpful. Large general restaurants also require upgrading, however the à la carte restaurants were very good and offered something for every palate. "
"Rooms/suites require upgrading. Bedding is worn out with holes! Our sheet was changed once only at our request! Large balcony, although generous was not swept or washed in the 2 weeks we were there. Communal areas are well maintained, however toilet facilities need upgrading and more frequently cleaned. Staff were always polite and helpful. Large general restaurants also require upgrading, however the à la carte restaurants were very good and offered something for every palate. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"We had a perfect time at Jaz. It is very family friendly and my kids loved the water slides that they didn’t even swim in the sea. Staff are all very attentive and helpful. The buffet food was beyond our expectations that we love it more than those specialty restaurants that you need to make reservations. We even skipped our last reservation went directly to the buffet since they change items every day and taste better. The only recommendation is that there is not even one restaurant open all day . All the restaurants close during certain hours during the day at the same that that you can only grab snack from the bars. For our family who usually only eat two meals a day that is very inconvenient and we have to wait a long time for the restaurant to open to get a real meal. Otherwise bring some mosquito repellent. It would be a beautiful stay for families."
"All the staff were so friendly and helpful they really helped to make our stay. The chef came around in the mornings to check that we were enjoying the food and both the buffet and the speciality restaurants were really good. We particularly liked the Italian at breakfast and lunch as it was quieter than the main restaurant. There was plenty of food.
The room was large, we had a balcony sea view room, it was clean and the housekeeper was excellent, providing a friendly service.
Staff at the Sunrise Bar and Pool bar were also friendly and we enjoyed the all inclusive cocktails.
There were plenty of chairs and sun umbrellas at the pool and the beach and both the pool area and the beach were clean. We enjoyed snorkelling from the pier.
The spa was good and the Dive centre was excellent.
The WiFi was variable but that’s probably to be expected. It was good when there were less people in the resort but struggled as the resort filled up.
We had a really enjoyable week."
"Hotel is beautiful and it's having extensive work and once complete it will be amazing.
Pro’s
All staff was extremely polite and helpful.
All inclusive breakfast was my favourite as had fresh eggs/omelette, waffles & pancakes. Plenty to choose from.
Stayed by the heated pool as no work being done in this area, plenty of sunbeds available no matter what time of day. Pool person does your towels, but umbrella up.
Bar man always brings your drinks to where you sitting, exceptional service.
Plenty sunbeds around the beach area. Beach very clean.
Rooms were clean, spacious & comfortable.
Con’s
All- inclusive during the evening wasn't to my taste and I struggled to find anything plain other than fries.
Need to book a minimum of 4 nights to be eligible to use the speciality restaurant. (not advertised)
Shower head wasn't able to tilt so proved difficult to shower properly.
All inclusive information wasn't given at check-in and needed to go onto the app to read up on.
In the room tea/coffee provided but no milk or packet creamer, however the restaurant quite happy to give you a glass of milk. There's a fridge in the room.
The pro’s out way the con’s as con’s are very minor and I highly recommend this hotel."
"The room was beautiful, well kept as well as the pool. the beach was lovely as well as the communal pools and areas. i felt as though the all inclusive was mainly limited to 3meals a day and drinks whereas snacks were really lacking. What ruined my experience at this hotel was the staff. I was constantly harassed by the male staff particularly one. i didn’t even feel safe raising the issue with anyone as every single one had been inappropriate with me at that point and it seemed very normalised. It got to the point where i would rather stay in my room and not even go to meals as if was extremely distressing. One particular staff member would even continuously come to my room after finding out which room i was staying in, at late hours of the night banging and knocking on my door, after opening it once and feeling extremely uncomfortable and asking him to leave which he did not want to, i didnt open the door again. its really unfortunate as the resort is lovely but the staff really ruined it for me. i was left feeling unsafe, anxious and on edge from day 2 of an 8 day stay. i wouldn’t recommend this hotel at all for females."
"⭐⭐⭐⭐⭐ Review
An absolute dream stay — pure relaxation and luxury
From the moment we arrived, everything about this hotel felt special. The property is stunning, peaceful, and incredibly well maintained truly a place where you can relax and disconnect.
The service was exceptional. Every staff member we encountered was kind, attentive, and genuinely cared about making our stay perfect. You can really feel the level of hospitality here.
Our room was beautiful, comfortable, and spotless. The entire hotel has such a calm, tranquil atmosphere it honestly felt therapeutic just being there.
The food was also excellent, with great variety and quality across the restaurants. Everything felt high-end and thoughtfully prepared.
And one of my favorite little touches the pillow menu! Being able to choose from different pillows to suit your comfort was such a unique and luxurious detail. It’s those small things that really set this hotel apart.
What made this stay unforgettable was the overall experience from the serene surroundings to the level of service, it exceeded our expectations in every way.
We would absolutely come back and highly recommend this hotel to anyone looking for a luxurious and peaceful getaway."
"Rooms were clean, staff was ok, we enjoyed the Spa. The hotel facilities are great. I loved having a scuba diving center in the resort. The beach is really good and there is a huge selection of swimming pools, including a small aqua park for adults too. We enjoyed the evening entertainment and the entertainment team was great and very engaging with the guests.
The only thing that needs improvement is the food - maybe a bit more variety. I expected by the sea to have more choice of fresh fish and seafood. "