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"Safe very convenient location to stations, centre and 02 Academy. Mini Tesco and Sainsbury also in walking distance. Had a standard room which was very sufficient, nice biscuits, coffee bags instead of instant and a small fridge. Bathroom had an emergency sanitary kit which saved my life. Rooms well sound proofed. Only thing was some of the furniture was a bit chipped and tired, the desk chair I reported to reception as it was very tatty and torn, hence knocked off one star. "

"There was what looked like a bogie from the previous tenant on my bathroom wall, the wall lamps were all crooked and slightly dusty, and I had to call the maintenance person to look at my shower."

"The staff were very helpful and ordered several taxis for us during our stay. The beds were very comfortable and the room was just the right temperature. There was plenty of choice at breakfast. "

"Stayed for Crufts, 4th/6th March. Returned first day from Arena at 3.45 pm and room had not been serviced. Tried to phone Reception to find out phone did not work! Had to go to Reception, told fresh towels would be sent within minutes. ONE HOUR later, returned to Reception to ask for Duty Manager. Young man seemed blinkered as to the problem. Deputy Housekeeper on the ball and very apologetic."

"Amazing staff. Great location and comfortable room."

"Good convenient location in east of the city."

"Very welcoming and polite staff member when you enter, our family room was clean and adequate for our 1 night stay - great value for money"

"The worst 4 star hotel I’ve ever stayed in. The room was okay but the lift wasn’t working. The shower in the morning was lukewarm even when running for over 5 minutes. The tv didn’t properly work as couldn’t view the guide! Avoid!"

"Staff"