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Reviews of Prestige Hudson Bay Lodge & Conference Centre, WorldHotels Crafted Collection

3.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 276 out of 689 reviews" "
Rating 8 - Good. 271 out of 689 reviews" "
Rating 6 - Okay. 98 out of 689 reviews" "
Rating 4 - Poor. 29 out of 689 reviews" "
Rating 2 - Terrible. 15 out of 689 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying, everything was great
Stayed 2 nights in Apr 2024
Response from MT on 3 May 2024
Dear Randy,Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.Sincerely,

8/10 Good

David, Abu Dhabi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good place to stay for a ski weekend in Smithers.
Stayed 2 nights in Feb 2024
Response from Mahi on 28 Apr 2024
Thank you for taking the time to complete a review. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mahi on 22 Apr 2024
Dear Irene,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pretty good gym.
Stayed 3 nights in Apr 2024
Response from Mahi on 21 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Yifei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in the town.
Stayed 1 night in Mar 2024
Response from Mahi on 1 Apr 2024
Dear Yifei,Thank you for taking the time to complete our survey about your recent stay. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We look forward to welcoming you back soon!

8/10 Good

Terry

Stayed 1 night in Mar 2024
Response from Bunny on 21 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jackie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from MT on 24 Mar 2024
Dear Jackie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Samantha

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel. The price is a bit high however accommodations are sparse and other option are of less quality
Stayed 1 night in Mar 2024
Response from MT on 19 Mar 2024
Dear Samantha,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Shay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MT on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Chantel

Stayed 1 night in Feb 2024
Response from MT on 20 Mar 2024
Dear Chantel,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MT on 29 Jan 2024
Dear Carmen, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from MT on 28 Jan 2024
Dear Stuart,Thank you for taking the time to complete our survey.We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Leanne

Travelled with family
Liked: Cleanliness, staff & service
Clean room, very small.
The hotel was clean, room was very small, bathroom was tiny. Had no real amenities, so not worth the price being asked. Had two okay restaurants, both were very slow, and pricey. No soundproofing at all in the rooms, could hear everything.
Stayed 2 nights in Jan 2024
Response from Mahi on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Coral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service friendly and knowledgable customer service
Stayed 2 nights in Jan 2024
Response from Mahi on 21 Jan 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Prestige Hudson Bay Lodge!

10/10 Excellent

Rens

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I always stay here and never disappoint me but last night and this morning there were about 6 kids between 8 &10 yrs old running around the second floor and could hear them until late and before 8am
Stayed 1 night in Jan 2024
Response from Bunny on 14 Jan 2024
Thank you for taking the time to complete a review. We are very glad to know you were pleased with your overall stay and your comments will be shared with the appropriate departments, to see how we can improve on your suggestion. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Pamela

Travelled with family, Travelled with pets
Liked: Amenities
Appreciate the pet friendly rooms as we were a last minute stay due to weather
Stayed 1 night in Dec 2023
Response from MT on 29 Dec 2023
Dear Pamela,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Prestige Hudson Bay Lodge!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MT on 29 Dec 2023
Dear Terri,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Prestige Hudson Bay Lodge!

10/10 Excellent

clarence

Stayed 1 night in Dec 2023
Response from MT on 25 Dec 2023
Dear Clarence,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merry Christmas!!
Always a pleasure!
Stayed 1 night in Dec 2023
Response from MT on 21 Dec 2023
Merry Christmas to you as well Jason.Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Chantel

Travelled with family
Liked: Amenities
Check in was seamless and easy. Beds are decent. Room was clean.
Stayed 1 night in Dec 2023
Response from Mahi on 18 Dec 2023
Dear Chantel,Thank you for your review and kind comments. We're delighted to hear that your stay at Prestige Hudson Bay Lodge was enjoyable. Your appreciation motivates our team, and we look forward to hosting you again during your next visit to Smithers.

10/10 Excellent

Megan Louise

Stayed 1 night in Dec 2023
Response from Mahi on 16 Dec 2023
Dear Megan,Thank you for your review and kind comments. We're delighted to hear that your stay at Prestige Hudson Bay Lodge was positive and that our team contributed to your enjoyable experience. We appreciate your patronage and eagerly anticipate your return to Smithers. See you soon!

8/10 Good

Barrie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Mahi on 10 Dec 2023
Dear Barrie,Thank you for your thoughtful review and kind comments. We're delighted to hear that your stay at Prestige Hudson Bay Lodge was enjoyable, and our team's efforts contributed to a positive experience. We appreciate your patronage and eagerly await your return during your next visit to Smithers.

10/10 Excellent

Michael, Scarborough

Stayed 4 nights in Nov 2023
Response from MT on 25 Dec 2023
Dear Michael,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Randolph, Markham

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and easy check in/out
Stayed 4 nights in Nov 2023
Response from Mahi on 10 Dec 2023
Dear Randolph,Thank you for your thoughtful review and kind comments. We're delighted to hear that your stay at Prestige Hudson Bay Lodge was enjoyable, and our team's efforts contributed to a positive experience. We appreciate your patronage and eagerly await your return during your next visit to Smithers.

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and polite
Stayed 3 nights in Nov 2023
Response from MT on 28 Nov 2023
Dear Greg,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Prestige Hudson Bay Lodge!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Here for a hockey tournament, couldn't check in until 4 pm.
Stayed 1 night in Nov 2023
Response from MT on 28 Nov 2023
Dear Kathy,Thank you for taking the time to complete our survey. Our standard check in time is 4pm. We can't guarantee an early check in before 4pm but we do our best to accommodate early check-in request made at least 24 hrs prior to arrival.Please feel free to contact the hotel directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Prestige Hudson Bay Lodge!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel although I think it’s very overpriced compared to other hotels that are similar. I have travelled extensively to many countries and other parts of Canada so speak from experience. I have stayed in this hotel twice in the last 10 days. Both rooms were clean except the towels are grey and very dingy and need to be bleached or replaced. I would expect better for the over $200 per night price.
Stayed 1 night in Nov 2023
Response from MT on 24 Nov 2023
Dear Laura,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. Rest assure we will look into the issues regarding the towels. We look forward to hosting your stay once again. Thank you for choosing Prestige Hudson Bay Lodge!

8/10 Good

Katie

Stayed 1 night in Nov 2023
Response from MT on 21 Nov 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and in good shape. The bed was nice and firm with a good variety of pillows. Staff were all friendly and accommodating.
Stayed 1 night in Nov 2023
Response from MT on 16 Nov 2023
Dear Laura. Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. All the best.

8/10 Good

Darryl

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from MT on 13 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the bed. Very uncomfortable.
Stayed 1 night in Oct 2023
Response from MT on 24 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

8/10 Good

Cesar

Stayed 1 night in Oct 2023
Response from MT on 6 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Stéphanie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from MT on 18 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fantastic, the staff was outstanding, and the room was spacious.
Stayed 1 night in Oct 2023
Response from Debbie on 14 Oct 2023
Dear Guest  Thank you for taking the time to leave a review and for your comments. It is always gratifying to know that our performance was effective and appreciated and that our team contributed to the positive stay you had. We appreciate your patronage and hope you will stay with us at the Prestige Hudson Bay Lodge the next time you are in Smithers. We look forward to your return.  Sincerely,  Debarati BasuroyAssistant General Manager Prestige Hudson Bay lodge Smithers

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from MT on 9 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Daniela on 5 Oct 2023
Thank you for your great score. We hope to get a chance to welcome you back to the Prestige Hudson Bay Lodge Soon.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MT on 2 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Karen

Travelled with family
Liked: Amenities
Very friendly staff
Stayed 4 nights in Sep 2023
Response from MT on 26 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kayla

Stayed 1 night in Sep 2023
Response from Mahi on 15 Oct 2023
We are very glad to know you were pleased with your overall stay and your comments will be shared with the appropriate departments, to see how we can improve on your suggestion. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Darlene

Stayed 1 night in Sep 2023
Response from MT on 11 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.  We are pleased you enjoyed your stay with us. Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Maurice

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from MT on 20 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from MT on 9 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping staff make the rooms up like higher priced, exclusive hotels. So nice to have 2 restaurants on the premises. A short walk 10-15 minutes) to get to Main Street. Wonderful stop on the way to fishing
Stayed 1 night in Sep 2023
Response from Debbie on 17 Sept 2023
Dear Guest  Thank you for taking the time to leave a review and for your comments. It is always gratifying to know that our performance was effective and appreciated and that our team contributed to the positive stay you had. We appreciate your patronage and hope you will stay with us at the Prestige Hudson Bay Lodge the next time you are in Smithers. We look forward to your return.

10/10 Excellent

Ashley, Maple ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 8 nights in Aug 2023
Response from MT on 31 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Ashley, Maple ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for two weeks, decent place and clean!
Stayed 12 nights in Aug 2023
Response from MT on 31 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 5 nights in Sep 2023
Response from Marc on 8 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

8/10 Good

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from MT on 1 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.  Your business is very important to us, and we value your feedback. By telling us what you liked about  your stay and how we can improve, you are helping us deliver a superior experience for you and other  guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place would stay here again anytime. Rooms were roomy and comfortable and great dining options.
Stayed 2 nights in Aug 2023
Response from MT on 29 Aug 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mahi on 27 Aug 2023
Thank you for your review and kind words! We're delighted you had a positive stay at Prestige Hudson Bay Lodge. Your appreciation means a lot to our team. We can't wait to welcome you back to Smithers in the future

8/10 Good

Rick

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Mahi on 27 Aug 2023
Thank you for your review and kind words! We're delighted you had a positive stay at Prestige Hudson Bay Lodge. Your appreciation means a lot to our team. We can't wait to welcome you back to Smithers in the future