All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Randy,Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.Sincerely,
8/10 Good
David, Abu Dhabi
Travelled with family
25 Apr 2024
Liked: Cleanliness, staff & service, amenities
Good place to stay for a ski weekend in Smithers.
David
Stayed 2 nights in Feb 2024
Response from Mahi on 28 Apr 2024
Thank you for taking the time to complete a review. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Dear Irene,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Dear Yifei,Thank you for taking the time to complete our survey about your recent stay. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We look forward to welcoming you back soon!
8/10 Good
Terry
31 Mar 2024
Terry
Stayed 1 night in Mar 2024
Response from Bunny on 21 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Jackie
23 Mar 2024
Liked: Property conditions & facilities
Jackie
Stayed 1 night in Mar 2024
Response from MT on 24 Mar 2024
Dear Jackie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
Samantha
Travelled with family and small children, Travelled with pets
Nice hotel. The price is a bit high however accommodations are sparse and other option are of less quality
Samantha
Stayed 1 night in Mar 2024
Response from MT on 19 Mar 2024
Dear Samantha,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Chantel
3 Feb 2024
Chantel
Stayed 1 night in Feb 2024
Response from MT on 20 Mar 2024
Dear Chantel,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Dear Carmen, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Dear Stuart,Thank you for taking the time to complete our survey.We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
6/10 Okay
Leanne
Travelled with family
21 Jan 2024
Liked: Cleanliness, staff & service
Clean room, very small.
The hotel was clean, room was very small, bathroom was tiny. Had no real amenities, so not worth the price being asked. Had two okay restaurants, both were very slow, and pricey. No soundproofing at all in the rooms, could hear everything.
Leanne
Stayed 2 nights in Jan 2024
Response from Mahi on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Great service friendly and knowledgable customer service
Coral
Stayed 2 nights in Jan 2024
Response from Mahi on 21 Jan 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Prestige Hudson Bay Lodge!
I always stay here and never disappoint me but last night and this morning there were about 6 kids between 8 &10 yrs old running around the second floor and could hear them until late and before 8am
Rens
Stayed 1 night in Jan 2024
Response from Bunny on 14 Jan 2024
Thank you for taking the time to complete a review. We are very glad to know you were pleased with your overall stay and your comments will be shared with the appropriate departments, to see how we can improve on your suggestion. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
10/10 Excellent
Pamela
Travelled with family, Travelled with pets
29 Dec 2023
Liked: Amenities
Appreciate the pet friendly rooms as we were a last minute stay due to weather
Pamela
Stayed 1 night in Dec 2023
Response from MT on 29 Dec 2023
Dear Pamela,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Prestige Hudson Bay Lodge!
Dear Terri,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Prestige Hudson Bay Lodge!
10/10 Excellent
clarence
21 Dec 2023
clarence
Stayed 1 night in Dec 2023
Response from MT on 25 Dec 2023
Dear Clarence,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Merry Christmas to you as well Jason.Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excellent
Chantel
Travelled with family
18 Dec 2023
Liked: Amenities
Check in was seamless and easy. Beds are decent. Room was clean.
Chantel
Stayed 1 night in Dec 2023
Response from Mahi on 18 Dec 2023
Dear Chantel,Thank you for your review and kind comments. We're delighted to hear that your stay at Prestige Hudson Bay Lodge was enjoyable. Your appreciation motivates our team, and we look forward to hosting you again during your next visit to Smithers.
10/10 Excellent
Megan Louise
15 Dec 2023
Megan Louise
Stayed 1 night in Dec 2023
Response from Mahi on 16 Dec 2023
Dear Megan,Thank you for your review and kind comments. We're delighted to hear that your stay at Prestige Hudson Bay Lodge was positive and that our team contributed to your enjoyable experience. We appreciate your patronage and eagerly anticipate your return to Smithers. See you soon!
8/10 Good
Barrie
9 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Barrie
Stayed 1 night in Dec 2023
Response from Mahi on 10 Dec 2023
Dear Barrie,Thank you for your thoughtful review and kind comments. We're delighted to hear that your stay at Prestige Hudson Bay Lodge was enjoyable, and our team's efforts contributed to a positive experience. We appreciate your patronage and eagerly await your return during your next visit to Smithers.
10/10 Excellent
Michael, Scarborough
5 Dec 2023
Michael
Stayed 4 nights in Nov 2023
Response from MT on 25 Dec 2023
Dear Michael,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Dear Randolph,Thank you for your thoughtful review and kind comments. We're delighted to hear that your stay at Prestige Hudson Bay Lodge was enjoyable, and our team's efforts contributed to a positive experience. We appreciate your patronage and eagerly await your return during your next visit to Smithers.
Dear Greg,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Prestige Hudson Bay Lodge!
Here for a hockey tournament, couldn't check in until 4 pm.
Kathy
Stayed 1 night in Nov 2023
Response from MT on 28 Nov 2023
Dear Kathy,Thank you for taking the time to complete our survey. Our standard check in time is 4pm. We can't guarantee an early check in before 4pm but we do our best to accommodate early check-in request made at least 24 hrs prior to arrival.Please feel free to contact the hotel directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Prestige Hudson Bay Lodge!
I like this hotel although I think it’s very overpriced compared to other hotels that are similar. I have travelled extensively to many countries and other parts of Canada so speak from experience.
I have stayed in this hotel twice in the last 10 days. Both rooms were clean except the towels are grey and very dingy and need to be bleached or replaced. I would expect better for the over $200 per night price.
Laura
Stayed 1 night in Nov 2023
Response from MT on 24 Nov 2023
Dear Laura,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. Rest assure we will look into the issues regarding the towels. We look forward to hosting your stay once again. Thank you for choosing Prestige Hudson Bay Lodge!
8/10 Good
Katie
18 Nov 2023
Katie
Stayed 1 night in Nov 2023
Response from MT on 21 Nov 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
My room was very clean and in good shape. The bed was nice and firm with a good variety of pillows. Staff were all friendly and accommodating.
Laura
Stayed 1 night in Nov 2023
Response from MT on 16 Nov 2023
Dear Laura. Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. All the best.
8/10 Good
Darryl
12 Nov 2023
Liked: Cleanliness, staff & service
Darryl
Stayed 1 night in Nov 2023
Response from MT on 13 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Everything was great except the bed. Very uncomfortable.
Susan
Stayed 1 night in Oct 2023
Response from MT on 24 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
Cesar
17 Oct 2023
Cesar
Stayed 1 night in Oct 2023
Response from MT on 6 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
it was fantastic, the staff was outstanding, and the room was spacious.
Bo
Stayed 1 night in Oct 2023
Response from Debbie on 14 Oct 2023
Dear Guest Thank you for taking the time to leave a review and for your comments. It is always gratifying to know that our performance was effective and appreciated and that our team contributed to the positive stay you had. We appreciate your patronage and hope you will stay with us at the Prestige Hudson Bay Lodge the next time you are in Smithers. We look forward to your return. Sincerely, Debarati BasuroyAssistant General Manager Prestige Hudson Bay lodge Smithers
10/10 Excellent
Stephen
8 Oct 2023
Stephen
Stayed 1 night in Oct 2023
Response from MT on 9 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Karen
Travelled with family
26 Sept 2023
Liked: Amenities
Very friendly staff
Karen
Stayed 4 nights in Sep 2023
Response from MT on 26 Sept 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Kayla
25 Sept 2023
Kayla
Stayed 1 night in Sep 2023
Response from Mahi on 15 Oct 2023
We are very glad to know you were pleased with your overall stay and your comments will be shared with the appropriate departments, to see how we can improve on your suggestion. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
10/10 Excellent
Darlene
21 Sept 2023
Darlene
Stayed 1 night in Sep 2023
Response from MT on 11 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. We are pleased you enjoyed your stay with us. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
Maurice
18 Sept 2023
Liked: Cleanliness, staff & service
Maurice
Stayed 1 night in Sep 2023
Response from MT on 20 Sept 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Andrew
16 Sept 2023
Andrew
Stayed 1 night in Sep 2023
Response from MT on 9 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Housekeeping staff make the rooms up like higher priced, exclusive hotels. So nice to have 2 restaurants on the premises. A short walk 10-15 minutes) to get to Main Street. Wonderful stop on the way to fishing
Anne
Stayed 1 night in Sep 2023
Response from Debbie on 17 Sept 2023
Dear Guest Thank you for taking the time to leave a review and for your comments. It is always gratifying to know that our performance was effective and appreciated and that our team contributed to the positive stay you had. We appreciate your patronage and hope you will stay with us at the Prestige Hudson Bay Lodge the next time you are in Smithers. We look forward to your return.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon
Stayed here for two weeks, decent place and clean!
Ashley
Stayed 12 nights in Aug 2023
Response from MT on 31 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Nice place would stay here again anytime. Rooms were roomy and comfortable and great dining options.
constance
Stayed 2 nights in Aug 2023
Response from MT on 29 Aug 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Thank you for your review and kind words! We're delighted you had a positive stay at Prestige Hudson Bay Lodge. Your appreciation means a lot to our team. We can't wait to welcome you back to Smithers in the future
8/10 Good
Rick
24 Aug 2023
Liked: Cleanliness, staff & service
Rick
Stayed 3 nights in Aug 2023
Response from Mahi on 27 Aug 2023
Thank you for your review and kind words! We're delighted you had a positive stay at Prestige Hudson Bay Lodge. Your appreciation means a lot to our team. We can't wait to welcome you back to Smithers in the future