Top Hotels Near Shark Beach in from AU$214

"The hotel was very clean and in a perfect location right on the beach. The staff were very welcoming/friendly and most were always very helpful. However there were a couple of staff members who were quite rude and dismissive which was very disappointing!! But we would like to mention Josue (rooftop bar) who was AMAZING and very friendly and accommodating!! We had a foul smell coming from the bathroom, so after complaining the staff were very apologetic and immediately upgraded us to an ocean view room. The only negative to this hotel was the food. It quickly became very repetitive and boring as it was pretty much the same food every day/night as part of the all inclusive package (all inclusive menu was different to the normal menu with very limited choice!!). And we didn’t even know about the special dishes when there was an Italian night. I think the hotel management should review their food and have more buffets in the evening and different types of dishes as it quickly became apparent that most of the guests were eating out and the restaurant was empty most evenings. Overall we had a lovely relaxing stay at this hotel. "

"Everything was great. Perfect check-in. Room was great. Amazing sunrise view."

"3 weeks before our trip the property reached out saying there was a "glitch" and we would no longer get the 4-bedroom unit on the first floor we paid for. Instead they downgraded us to a second floor 3 bedroom unit with double beds instead of queens. Without any mention of monetary compensation. It took over a week of pleading for them to change it to a 3 bedroom with queen beds. "

"The Mayan Monkey is a very attractive place located in the South of Isla Mujeres. It is very quiet, right on the ocean, but located far from nightlife and restaurants. A city bus or taxi can take you to the more active north part of the island. We paid for an included breakfast for 3 days. On the first day the service took more than an hour and the eggs we ordered over medium came back as sunny side up. The second day the eggs came back over hard. The third day we tried to cancel the breakfast but the manager refused to refund the money. They provided only 2 coffee pods for the in-room coffee pot for a 3 day stay and said we would need to pay if we wanted any more. The staff were very pleasant, however. "

"While the property had great possibility, sadly the entire stay felt disjointed due to the way things are run. Example- rooftop pool that has no food/bar available…even though there is a restaurant on the rooftop. The hotel advertised that the rooftop bar was open at 3pm, yet we never saw any staff there until the restaurant prepped to open. The staff seemed undertrained and consistently put into circumstances where they were unsure of how to fulfill a request. Again, while the property was nice, I would not recommend returning until management irons out quite a few wrinkles. "

"Great location. Beautiful beach. The food wasn't great though. They are changing over so hopefully it'll get better. I'd come back. "

"Great host! Reached out and welcomed us. Answered any questions I had quickly. The view is amazing!!! Very nice condo!"

"This condo was amazing! It was spotless and had everything we needed plus some. The staff on the property was so kind. The beds were super comfortable and the views are to die for!!! We will 100% be back!"

"Wonderful place, has everything you could ask for, very quiet place on the island."