Second Ward Hotels, Charlotte

"The staff was amazing. They was very helpful and knowledgeable. The valet was a quick easy experience. The room was upgraded free of charge. It was clean and very spacious. 10/10 experience. "

"We booked this hotel to stay near the Spectrum Center but the location was the only good thing about this hotel. The first room they assigned us smelled terrible upon entry. When we entered the bedroom the floor had a large stain and the floor was soaked so we requested another room. The manager at the desk was not friendly or apologetic. The 2nd floor was better upon entry but when we returned from the concert and tried to sleep the street noise was extremely loud and kept us awake most of the night. I have never stayed at a hotel that offered ear plugs but they only provided one pair. The other issue is the design of the room, when you turn the light on in the bathroom, the light shines in the bedroom through a frosted window directly next to the bed. Needless to say, I will never stay here again. "

"From check-in, room service, hotel stay and, hotel dining, everything was absolutely perfect…the staff was also top notch and I can’t wait to book again!!! Thank you all so very much!!!"

"Very friendly and helpful staff. Room was clean and as expected. Breakfast was smooth and the food was well taken care. Check out was a breeze. Great location for Spectrum Center. Would definitely stay here again."

"Staff was great. Location for a show at the Spectrum Center was great. There was a pet smell in the room which was a bit of a turn off. Other than that good Hotel"

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"No. Air conditioning was NOT effective. Very hot and unable to cool in the room. Yet the conference rooms were much cooler."

"Everything was nice & clean staff is so nice it was friend’s birthday they gave a bag full of snacks & other things i thought that was very sweet !"

"One of the best hotels and customer service experiences ever."