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Reviews of Hotel Boutique Siete Lunas

3.5 out of 5
Hotel Boutique Siete Lunas
Camino Sin Nombre, #714 3a sección, (Camino Playa de los Muertos), Sayulita, NAY

Reviews

8.4

Very good

Rating 10 - Excellent. 61 out of 110 reviews" "
Rating 8 - Good. 24 out of 110 reviews" "
Rating 6 - Okay. 16 out of 110 reviews" "
Rating 4 - Poor. 3 out of 110 reviews" "
Rating 2 - Terrible. 6 out of 110 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I stayed for four nights and had the most incredible time. The views, service, location and quietness was AMAZING. Would absolutely recommend to anyone who wants to have a great time in Sayulita
Stayed 4 nights in Apr 2024

10/10 Excellent

Katryna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

amali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely unique property, very romantic and breathtaking!!! Will stay again!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Barbara, Pierson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet Boutique hotel. All seven guestrooms were individual and private. With beautiful views of the bay. Although the drive through the jungle seemed remote, it was merely a five minute walk to Playa de los Muertos and another five minutes walk Saluylita. We enjoyed the chef and his breakfast, as well as his dinners and wonderful guacamole. Although it was up on a hill, and the walk was steep, it was definitely worth it. We had a welcome reception with help with our luggage as well as assistance in anyway that we could.
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria

Stayed 1 night in Apr 2024

10/10 Excellent

free

Stayed 7 nights in Feb 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent views, service, comfort and food.
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Hi Dawn,Thank you for allowing us to be your host. We are happy to hear that your experience at our hotel was very satisfactory. We hope to see you back soon.Best regards,

10/10 Excellent

Salvador, paramount

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place you can be in contact with sea and the jungle
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Hi Salvador,Thank you for allowing us to be your host. We are happy to hear that your experience at our hotel was very satisfactory. We hope to see you back soon.Best regards,

10/10 Excellent

Priscila

Travelled with partner
Liked: Cleanliness, staff & service
Staff is nice, helpful and friendly. The chef personalized any dish in the menu as they prepare it the moment you order. Food is tasty, fresh and beatufully presented. We spent six days in this hotel and enjoyed every minute. Cinthia helped us to arrange a tour to Islas Marietas and whale watching, we were picked up and dropped off. It was fantastic! We walked 5 min to the beach, Playa de los Muertos, it has all the services. We had the best charcoal-grilled fish skewer! The fact that the Villa is embedded in a hill, surrounded by nature, tropical trees and facing to the ocean, you will hear the ocean waves, wind and perhaps a family of badgers fighting or looking for food out of your room at night. Expect dirt and bumpy roads to get to the Villa, we had a flat tire on a rental car and paid eight bucks to get it fixed by the gas station. If you want to explore the area, San Pancho is another town for dinning out and enjoy the beautiful sunset. Playa Carricitos is a virgin beach and a walk distance for a perfect sunset shooting. As much as the property needs some TLC, everything was working well in our villa.
Stayed 5 nights in Feb 2024
Response from General Maneger on 19 Feb 2024
Hi PriscilaThank you for sharing your important comments, it is very satisfying for us to know that your experience at our hotel has been satisfactory. We continue working to improve the facilities day by day.We hope to see you back soon.Greetings,Ruben

10/10 Excellent

nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this spot! It is beautiful and exotic only 7 palapa's hidden in the edge of the jungle with sea views! within a 10 min walk to a sweet beach with drink and snacks! It is about a 15 min walk into town so a great idea to rent a golf cart. The staff is lovely and breakfast is perfect!
Stayed 3 nights in Feb 2024
Response from General Maneger on 19 Feb 2024
Hi NancyThank you for sharing your important comments, it is very satisfying for us to know that your experience at our hotel has been satisfactory. We hope to see you back soon.Greetings,Ruben

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great tucked out of the way place with great view.
Stayed 1 night in Jan 2024
Response from General Maneger on 19 Feb 2024
Hi BrentThank you for sharing your important comments, it is very satisfying for us to know that your experience at our hotel has been satisfactory. We hope to see you back soon.Greetings,Ruben

6/10 Okay

Jeremy, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service
The food was not great. Staff very nice and friendly but it wasn’t as nice as the pics made it out to be.
Stayed 5 nights in Dec 2023
Response from General Manager on 31 Jan 2024
Hi JeremyThank you for sharing your comments. We are working to improve our food.Best regards,

10/10 Excellent

Matthew

Stayed 7 nights in Jan 2024
Response from General Maneger on 19 Feb 2024
Hi MathewThank you for sharing your important comments, it is very satisfying for us to know that your experience at our hotel has been satisfactory. We hope to see you back soon.Greetings,Ruben

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from our bungalow were absolutely incredible!!! The room is stunning. The staff was soo nice. They gave you a complimentary drink upon arrival, as well as, a complimentary handmade continental breakfast. You eat near the common area pool and the view is one of the prettiest we saw in Sayulita. The downside.. the waves are sooo loud haha. You are literally right above them which is cool but its like the ultimate sound machine. I would definitely stay again but only for 1-2 nights bc it kept waking up my boyfriend. Lastly, if you have tonsss of luggage -- get ready to hike up a ramp to your room. We were fine with light carry ons but just FYI.
Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
Thank you for your comments, they are important to us. We hope to see you back soonGreetingsRuben Leon

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here and plan on going back. It is a solid walk from the town over rough roads so not for everyone, but we really appreciated having a quiet place (away from town) with amazing views. The rooms, staff, and service were all fantastic.
Stayed 5 nights in Dec 2023
Response from General Manager on 17 Jan 2024
Gracias por compartir sus comentarios. Estamos contentos en saber que su experiencia en nuestro hotel ha sido muy satisfactoria. Esperamos verlos pronto de regreso.Saludos,Ruben Leon

8/10 Good

Evette

Liked: Staff & service
The staff at the hotel were gracious and professional. Unfortunately, it is not worth the prices they charge. For me, the property is much more remote than it seems from Expedia. You must walk back and forth on a steep, sometimes slippery road to get to the central part of town. At night, you must do this with a flashlight. The property itself is also on a steep, steep hill. The rooms are covered with a thatched hut roof that allows all manner of bird poop and dead bugs to fall through on the floor and linens. Housekeeping must come in daily to keep things somewhat clean. For the price per room per night, I thought the mattress in our room was old and lumpy, and the linens could have been more luxurious. It was a beautiful setting with stunning views, but I would not return. I mainly want folks to know what they are signing up for.
Stayed 5 nights in Dec 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on 18 Dec 2023
Thank you for choosing us as your host. We are happy to know that your experience in our hotel has been very satisfactory. We look forward to seeing you soon.Best regards,

6/10 Okay

Aaron

Liked: Cleanliness, staff & service
Hot at night in room, lots of ants and mosquitos (December) . Super friendly/ helpful staff. Chef was cool. Food ok/good. Town of Sayulita is a trash can .. best to stay and enjoy the view or venture to remote beaches. Bring a car
Stayed 2 nights in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for choosing us as your host. We look forward to seeing you soon.Best regards,

6/10 Okay

Reagan

Stayed 7 nights in Jul 2023
Response from General Maneger on 2 Nov 2023
Hi Reagan.Thank you for choosing us as your host in Sayulita. We appreciate you sharing your review. We strive to improve and generate a more satisfying experience.Best regards,Ruben Leon

6/10 Okay

Gad, Denver

Travelled with group
Liked: Cleanliness
The views from the property are stunning and the bedrooms are beautiful however, we had many issues. The hotel is in the jungle with access from a very bumpy road and then a very steep climb that was not adequately described in the listing. The bedroom is well air-conditioned but the separate bathroom and closet have no AC and were extremely hot no matter the time of day. The property also lists itself as "Hotel and Spa" and "beachfront" which are not correct. There is no spa and the beach is a good walk or a drive away. We were told that we could call and get a golf cart to get up the hill but when we did that with 20 minutes notice, we received no reply. For $255/night we expected a very different experience.
Stayed 6 nights in Sep 2023
Response from General Manager on 27 Sept 2023
We appreciate your comments, our job is hospitality and we regret that the choice of your hotel was not the right one. In all the advertising channels of the hotel the location and concept is mentioned. It is a hotel in a colima in the jungle, the concept of the rooms is mentioned and there is also visual information in photos. There is even mention of some rooms overlooking the bay that can be seen in the photos: "Jungle environment. Suites with thatched roofs. **Sea views. Rooms with mountain and garden views. Property with sustainability efforts". In relation to the Spa service is indicated as part of the amenities we offer and this information is included in the confirmation and welcome messages indicating the cost of services. At the end of your purchase, the hotel automatically generates a confirmation message to your email address and again mentioning recommendations on the type of access you have to get to the hotel, the area surrounding the hotel's location. You have the option to contact the hotel for more details about your purchase and service details during your arrival; we did offer support with the golf cart assistance mentioning that as long as the hotel operation allows it, we regret that there was a delay for this request. We regret that your purchase decision was not the correct one.RegardsRuben Leon

2/10 Terrible

YORAM, CENTENNIAL

Liked: Staff & service
The check-in was horrific. We arrived to the property and discovered a very steep trail to get to the top. There is no front desk. A young lady who did not speak much English greeted us. We were sweating through our shirts however, they seemed to take their time in welcoming us before providing a key to our room so we could dry off and be in an air-conditioned area. It was very bizarre.
Stayed 6 nights in Sep 2023
Response from General Manager on 23 Sept 2023
We appreciate your comments, our job is hospitality and we regret that the choice of your hotel was not the right one. In all the hotel's advertising channels the location and concept are mentioned. It is a hotel in a colima in the jungle, the concept of the rooms is mentioned and there is also visual information in photos. The concept is very obvious. There is even mention of some rooms with a view of the bay that can be seen in the photos: "Jungle environment. Suites with thatched roofs. Ocean views. Rooms with mountain and garden views. Property with sustainability efforts".Upon completion of your Non-Refundable purchase, the hotel automatically generates a confirmation message to your mail and recommendations on the type of access you have to get to the hotel, the area surrounding the hotel location is mentioned again. You have the option to contact the hotel for more details about your purchase. And upon your arrival and check-in at the hotel the Seven Moons team was always attentive to your requirements through our WhatsApp chat. We regret that your purchase decision was not the right one.RegardsRuben Leon

8/10 Good

louanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre était magnifique avec une vue impressionnante sur la mer! Le personnel etait tres gentil et efficace ! Le petit déjeuner etait bon et la piscine agréable Cela dit, la climatisation dans la chambre n’était pas a point. Il faisait tres chaud L’arrivée a été compliquée car l’hotel est loin dans la montagne..le chemin est mauvais et difficile d’acces Malgré tout, tres beau sejour au siete Luna !
Stayed 4 nights in Aug 2023
Response from Directeur Général on 22 Aug 2023
Salut LouaneMerci de partager vos commentaires, ils sont importants pour nous. Nous sommes heureux de savoir que vous avez apprécié votre séjour dans notre hôtel. Nous espérons vous revoir bientôt.Avec nos meilleures salutations,Rubén Léon

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on 24 July 2023
Hi JohnThank you very much for choosing us as your host in Sayulita. We are happy to know that your experience at our hotel has been very satisfactory and that our hallmark of hospitality continues to leave a lasting impression on you.We hope to see you back soon.Best regards,Ruben Leon

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, rooms comfortable and unique. We could have enjoyed the property if the manager had been more informative if meal options - they relied too much on WhatsApp notification which were incomplete and too late.
Stayed 1 night in Apr 2023
Response from Director Manager on 20 Apr 2023
Hi Sir.Thank you for choosing us as your host in Sayulita. We are happy to know that your experience in our hotel has been very satisfactory, we work so that the information and attention on our menus are accurate, and to attend you personally. Thank you very much for the comment.We hope to see you back soon.Kind regards,Ruben Leon

10/10 Excellent

Theresa

Stayed 2 nights in Mar 2023
Response from General Manager on 28 Mar 2023
Hi TheresaThank you very much for sharing your rating, for us it is very important to know that your experience in our hotel has been very satisfactory. We hope to see you back soon.Greetings,Ruben Leon

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a unique view it’s hidden from others so there’s no noise around other than the animals outside and the music coming from other places. Be prepared to hike up to it it’s up on top and you need to leave your car on the bottom of the hill. Definitely a nice experience
Response from General Manager on 16 Mar 2023
Hi EvelynThank you very much for sharing your comments, they are important to us. We are happy to know that your experience in our hotel has been very satisfactory. We hope to see you back soon.Kind regards,Ruben LeonGeneral manager

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous with some of the most beautiful and charming rooms I have ever stayed in. The staff was warm and made sure to help with any questions/requests I had. It was a special touch to be able to have breakfast and dinner with Chef Chano's amazing meals, and have that sense of community with other guests. Other than an unexpected visitor in the form of a local fauna- everything was above and beyond expectation and I will be happy to return to 7 Lunas.
Stayed 3 nights in Mar 2023
Response from General Manager on 9 Mar 2023
Hi Miss Mariana.Thank you very much for sharing her comments, they are very important to us. We are happy to know that your experience in our hotel was very satisfactory and to know that you enjoyed the seasoning of our Chef Chanos. We hope to see you back soon.Cordially,Ruben Leon

4/10 Poor

Caroline

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff are very friendly and kind. However, this place is very overpriced. I stayed in Sayulita a year prior at a different place that provided much greater value for a lower price. This place suggests the price point is because it is secluded, beach front, and set in nature. It is not beachfront. There is no beach access and there is another hotel between it and the beach. It is not secluded. We heard the bass of parties in the town every night and fireworks that woke us several times a night even with ear plugs. It is not private. It is next to other suites (wall to wall) and you can hear everything from the washrooms to other private activities from suite to suite. Our sheets were smeared with brown streaks upon arrival and the bed canopy was torn and covered in yellow stains. The access to amenities that they advertise such as restaurant, bar and shuttle service are only randomly available. We couldn't get them to pin down hours. This is particularly anxiety inducing because you are too far from town to walk in the night for food. Then when you consume the water and snacks from the mini bar due to unavailable food and water (we were starving after arriving in the night) they charge you absolutely exorbitant amounts. The view was gorgeous and it was a pleasant experience, it's just way way too overpriced to forget about these other details.
Response from General Maneger on 17 Dec 2022
Hi Caroline. We appreciate your valuable comments, we are sorry for the inconvenience caused by the noise of the town. Siete Lunas, as its website indicates, is a hotel nestled in the foliage of the jungle and our goal is to provide an experience of intimate connection with nature and its sounds, helping our guests to disconnect from noise and daily stress. Rooms overlooking the beach. Unfortunately, the activities going on in a disorderly manner in the village are beyond our control. Our rooms are not wall to wall and in relation to our food services and complementary services, these were offered from the moment of your registration in our hotel, indicating the hours of available services. We apologize for this situation. We thank you again for your visit. Regards

4/10 Poor

Caitlynn

Travelled with group
Disliked: Staff & service
Upon arriving, this place is absolutely adorable. Hidden away in the lush forest overlooking the beach with just a short walk to a small private beach. But the service is less than ideal. While they say they have a restaurant on property, when we came up for dinner, the lady that was there said the chef was resting and that she would have to call someone and after she did, she said he would come but definitely made us feel like an inconvenience so we ended up just leaving to town for dinner. I really could get past all of that, but what really put me over the top was when we asked for help ordering a taxi for the next morning. We had already known that taxis from Sayulita to the airport cost around $50 USD, however when we asked the hotel to help us order, they quoted us $100. We knew this wasn’t right so when we were in town we arranged with a taxi to come pick us up the next morning and sure enough $50 as expected. There is just something really fishy happening at this hotel which is sad because you can tell it was once a really nice spot. Unfortunately the overall service is lacking and they really make you feel like a burden to even be here. Would never return.
Stayed 1 night in Nov 2022
Response from General Manager on 16 Nov 2022
Hi CaitlynnThank you very much for sharing your comments. It is very important for us to know the experience you felt in our hotel. Apologies for the food situation and for the confusion of taxi prices. We work to improve.Best regardsRuben Leon

2/10 Terrible

DINA

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We did not check in after arriving there. The pool had thick grease floating. There is a incline road from the bottom to the top of the hotel. Not recommended for someone with hip or knee issues. The road to get there is all dirt and very narrow. The view is gorgeous though.
Stayed 2 nights in May 2022

10/10 Excellent

Ben

Stayed 1 night in Apr 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to go back
The view from our room was unbelievable.
Stayed 7 nights in Jan 2022

6/10 Okay

Tessie

Travelled with partner
Liked: Staff & service
It is a hotel with a spectacular view, however the location is removed from the center of Sayulita, I consider it important to have good service and a variety of food in the hotel, which was much needed and the facilities to access the hotel on foot are very difficult just to consider it.
Stayed 2 nights in Dec 2021

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good views..comfortable bed
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Room comfort
Conflicted
In the end, I’m glad we stayed there. I really liked our little “treehouse” (that’s what it felt like) - the bed was comfortable, and it was like shabby chic glamping. that’s the key, you have to approach it like camping in the jungle and then feel luxurious about your “glamping” experience. But other than that… The Hotels.com map location is INCORRECT. The Hotels map puts it closer to town near Villa Amor, but it is much further away on the other side of playa Muertas. The walk into town is approximately 15 minutes on a muddy “road”. Golf carts and SUVs can navigate the path, but cars/taxis cannot due to the rutted/washed-out/bumpy condition. Most importantly, if you are on foot (like we were), it is pitch black at night, so we were walking with our cell phone flashlights. It would be impossible to do without. I was kinda grateful for the exercise, but as others warned, the path up to the property is very steep. We stayed in Norte, which wouldn’t have been my first choice. It has a small deck with only one chair, and just a peek-a-boo view. Worst, it is right at the top of the path, and the staff park their golf cart right at your front door. The pool is basically a two person pool, so if another couple is in it, you kinda feel like you have to leave and give them privacy. At check-in, we didn’t get the lowdown on how to connect (they use WhatsApp). The water was turned off one afternoon without warning. I only got coffee successfully one morning out of 5.
Stayed 5 nights in Oct 2021
Response from Siete Lunas Hotel on 23 Nov 2021
Thank you for your suggestion we are working in order to make your next stay a lovely one.

4/10 Poor

Kelly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was nicely landscaped and the views were great but it stopped there. The boards around the pool are lifting and very washed out. The wood in our room was rotting in multiple places with mold stains all over the bathroom (around the shower, in the cupboards, etc). All of the furniture appeared worn, stained and old. I was shocked by the difference in the photos versus our actual room. I wouldn’t have paid more than $150 to stay at this hotel based on the quality of the room. The staff were nice. The breakfast was nice but not fresh. I want authentic, fresh ingredients and they use juice from the store, powdered coffee creamer, jam from walmart, etc. My expectations were very high because the room was so expensive and the property has a “4 star” rating. The access to the hotel was up an incredibly muddy road and you had to climb a very steep paved road to get to the hotel. I’m in y early 30s and I’m good shape and I was astounded by the amount of physical fitness required to even enter the property. Very disappointed to $340 USD for this place, be relatively far from the town (without an easy walk).
Stayed 1 night in Sep 2021
Response from Siete Lunas Hotel on 6 Oct 2021
Hello, thanks for your comments, we are already taking measures in this regard to provide the necessary maintenance for our areas that are in deterioration

2/10 Terrible

Riley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to check in late and they were not there.
Stayed 1 night in Sep 2021
Response from Siete Lunas Hotel on 6 Oct 2021
an apology, since the reception area closes at 10 p.m., we greatly appreciate your opinion and we will take it into account, thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most romantic places I’ve ever stayed at! The sunrise view from the room was espectacular…
Stayed 3 nights in Aug 2021
Response from Siete Lunas team on 5 Sept 2021
Thank you for your message Alma, it was a pleasure to have you with us, we hope to see you back. Best regards!!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
They did not inform us that kids weren’t allowed. Upon arrival they made us leave to find another hotel. I thought this to be very bad customer service. They did not fix their mistake
Stayed 4 nights in Jul 2021
Response from Siete Lunas Chief of Management on 5 Sept 2021
We are very sorry that you had this bad experience. Unfortunately it is an only adults hotel. We already called the attention of those who didn't gave you the correct information. If on any other occasion you dare to give us another chance, we will be waiting for you eager to meet your expectations. Best regards!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hermosa vista!
Stayed 3 nights in May 2021
Response from Siete lunas on 15 June 2021
muchas gracias !!!!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough positive things about this hotel! We stayed here for a wedding and it was absolutely wonderful. The rooms were extremely clean and well kept and the pool was just right for an afternoon adult dip. The staff though is what really made the place AMAZING, they were so accommodating and welcoming that they made you feel like you were in paradise. My husband ended up getting montezumas revenge (not from the hotel) and we had to stay an extra night and Alejandro got us the proper medicine from town, food, drinks etc to make him comfortable before he could travel. They also discounted our room for the extra night we had to stay. If I had to find any negative it would be walk from the parking area to the hotel, it’s a bit steep - but so is most of Salulita. This place is amazing and we will be coming back!!!
Stayed 3 nights in May 2021
Response from Siete Lunas Hotel on 8 June 2021
We were very happy that you stay with us Hope you come back soon this is your home .

8/10 Good

Claudio

Liked: Cleanliness, property conditions & facilities, room comfort
It was great. The rooms was beautiful. The view is insanely gorgeous. However since it’s a little reclusive I expected a better menu for lunch/ dinner. Breakfast was also very disappointing.
Stayed 3 nights in Mar 2021
Response from Siete lunas on 25 Mar 2021
Thank you very much for your comments, we will improve to meet your expectations

8/10 Good

Esau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to find but worth the effort.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option in Sayulita, away from the noise. Beautiful views. Rustic bungalows, but comfortable. I would stay here again.
Stayed 3 nights in Mar 2020
Response from siete lunas team on 22 Mar 2020
Thank you very much for your comments, hope to have you staying with us soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location provides for great views of the Saulita's bay. The staff were attentive and professional. The breakfasts were wonderful. The disappointments stemmed from the very weathered facilities.
Stayed 3 nights in Feb 2020
Response from team siete lunas on 19 Feb 2020
thank you very much for your comments, we are in the process of getting lots of maintenance work done, hope to have you with us soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from siete lunas team on 26 Mar 2020
Thank you very much. Hope to have you again soon.

6/10 Okay

Linda, Phoenix, AZ

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I agree with a lot of the negative reviews about this place; I should have listened.  I wanted a cheaper ocean view hotel for our 20 year wedding anniversary & what we got is not the experience I was hoping for.  We arrived infatuated with the beautiful beach & left as fast as we could from the sleepless noisy night before.   If you request room #5, that is the best room.  They made us change rooms to room 1 after our 3rd day, after we already paid..... & our experience went downhill from there.  No water in my shower, toilet plugged, door broken, light blaring on our bed at night despite repeated requests to remove bright strobe light,  no safe in room as promised, same breakfast everyday with watered down coffee & burnt toast. We wanted to have a nice vacation & not have to ask for every little thing; we payed $258/ night it should have been much more luxurious for this price in Mexico! My advice:  know which room you are getting BEFORE you pay if you decide to stay here &  SEE the room.  Will we stay there again?  No unless it was 1/2 the price for the trouble, not worth more than $100/ night & not up to western standards.
Stayed 6 nights in Jan 2020
Response from team siete lunas. on 15 Jan 2020
Dear guest, I am sorry if there was a misunderstanding during your checking, you room assignment was room #1, and we offered you to take #5 that was available for some nights,and has better view as you mentioned, thank you very much for your feedback, it is very important for us to improve every day, we are working on the observations you made, we hope you give us an opportunity to stay with us in the future. Thank you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Siete Lunas! It was a perfect location to relax and enjoy the sun and the views. Our suite was an oasis and we completely enjoyed spending our days at their beautiful location and the occasional walk into the town of Sayulita was the perfect distance away- easy to get to but far enough to feel a bit secluded and private. The staff was incredibly accommodating and friendly and we look forward to visiting again!
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were absolutely amazing! The location was beautiful and quiet and everyone was very kind and welcoming. We booked a private driver to pick us up from the airport which I highly recommend. We also booked a golf cart for us which I’d also recommend as it made exploring Sayulita very easy! We can’t wait to come back! PS- don’t forget to pack bug spray!
Stayed 3 nights in May 2019
Response from hotel siete lunas on 2 Aug 2019
thank you very much for your comments, we hope to have you back soon.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
The staff was great, however they ended in charging hidden “fees” to my credit card which was a more than Expedia had originally said. Please double check what they are charging your credit card in pesos before you pay.
Stayed 7 nights in May 2019
Response from Adriana. on 14 May 2019
thank you very much for your comment, We dont have a record of keeping any extra charge to any of our guesst, could you be so kind to contact us directly, so we can do review it , have a great day.