Sarival Village Hotels, Phoenix

"Quick trip with my 10 year old daughter! The area has PLENTY to do. Walk to outlet mall! The pool was warm (hot tub was a plus). The breakfast was great! Our room smelled so good- I really want to know what it was to bring to my own home. The room was clean. The fans (air) was loud and the beds were just alright. I'd return! "

"Great overall, but no shampoo or conditioner in the room. "

"This was one of the worst hotel experiences I’ve had. From the moment I checked in, communication with the front desk was extremely difficult. The desk was behind thick bulletproof glass, and the electronic microphone system used to speak through the glass was barely functioning. It was very hard to hear the staff member or have a clear conversation during check-in. The room itself had multiple serious issues. The air conditioning unit was extremely loud and rattling constantly, making it nearly impossible to rest. Even worse, the room was supposed to be non-smoking but smelled strongly of cigarette smoke. It quickly became clear that the guest in the neighboring room was actively smoking, and the smell was coming directly into my room. This created a real health concern. I have asthma, and the smoke odor triggered a flare-up that led to a minor asthma attack. Because of this, I did not feel safe staying in the room overnight. Ultimately, I had to leave and find last-minute accommodations elsewhere, which was stressful and expensive late at night. If a room is advertised as non-smoking, it should actually be smoke-free. Between the loud AC unit, the smoke entering from the neighboring room, and the difficult check-in experience, the stay was completely unacceptable. I hope Hotels.com and the property take these issues seriously so other guests do not experience the same situation."

"The air conditioning worked well. The staff was nice. The room was not clean. There were stains on the walls, and spots of what appeared to be blood in the bathroom. There was 1 tiny trash can in the room, that was never serviced while we stayed there for 3 nights. The first night, the sink backed up. I told the lady at the desk and she let the maintenance man know, when we returned the second night, it was still plugged and stayed that way until the last night after she had to tell him again and he actually fixed it after saying he did. The pool was ok but the hot tub was NOT hot, freezing cold, actually. There are a lot of people staying there for long term basis and some that seemed to be up to questionable activities. Parking is not ideal since it's not a great neighborhood. Overall, it was a place to sleep after our long days of venturing out, but I will not be staying here again. "

"This motel is horrific. It is in the worst part of Phoenix and you can feel that immediately. The area around the hotel is terrifying. The motel lobby was poorly kept. On walking into my room, there were many dirty marks and scuff marks on the floors and stains on the walls. There were various bugs in the room, but no bed bugs that I could see. The sheets were paper thin and had various stains as well. It didn't appear that the bathroom toilet paper was changed from the prior people as there was only about 2/3 of the roll left when I first got there. "

"Easy to get to from the 10 and close enough for spring training games."

"There's only 1 TV channel"

"Great place to stay"

"Basic bones hotel. Clean enough. Limited amenities. Easy parking. Good place for NASCAR or Spring Training baseball. Close to I10."