Santo Amaro Hotels, Sao Paulo

"Call it being unlucky, inhad a bad experience with Bristol hotel. Upon check in in the early evening, I was given a room on the 5th floor. When I got there the room wasn't made up - the used towels, were on thr bed, which wasnt made from previous guest/s etc. Took photo and went down to the reception to ask another room. The gentleman who was there was very apologetic and told me that I will get an updated room as an excuse on the 10th floor. Went there, and again, the room wasn't made/clean from the previous gues. Went for a 2nd time downstairs to reception, where again, the gentleman was apologetic and I was given a 3rd room on the 11th floor. Went there, room was made. Went to the bathroom to take a shower. After my shower I got out and there were no towels anywhere in the room. Had do call reception and ask for towels."

"Didn't stay for breakfast. "

"I asked for a refund, I never checked into the hotel and as well the customer service representative called and gave me no update on the refund!"

"Airport shuttle, on time always. Room clean... Staff ok."

"Property ok but staff is poorly trained and most are new and have no idea what they are doing. BAD MANAGEMENT. Do Not open a voucher for your expenses at the hotel, it is worthless as I found out in the restaurant. Prices at the restaurant OUTRAGEOUS ! I had a business meeting one afternoon with 2 business associates. We were the only ones in the restaurant and it took them about 15 minutes to get us 3 machine derived coffee's and 2 about 7oz. bottles of water, cost $18.oo USD ! On top of that they would not charge to the room even though I had a voucher open for $150.oo... Included Breakfast ample but dining room overly crowded for breakfast. This hotel caters to large groups of group meetings. Staff at reception ill trained and always large amount of people trying to check in and check out, really slow they have no idea what they are doing. Other issues at reception also. Question? Would I stay here again, NO ! Too many other property's that are better in the area."

"breakfast good"

"Menu was good but not much options for vegetarians."

"La habitación era muy pequeña, se escuchaba mucho el sonido de la habitación continua y del pasillo. Si no hablas portugués, cuidado, el personal tiene poca disposición para entender o comunicarse de una manera más atenta si no eres hablante del idioma. Tomé de desayuno unos pequeños panqués tiesos, de verdad duros, que no me pude comer. La variedad de alimentos del desayuno no fue atractiva para mí, en otros hoteles y lugares de la zona estaban mucho mejor. "

"N/a"