Exterior

Reviews of La Quinta by Wyndham Santiago Aeropuerto

4 out of 5
La Quinta by Wyndham Santiago Aeropuerto
Av. Americo Vespucio 1284, Santiago, Santiago

Reviews

9.0

Wonderful

Rating 10 - Excellent. 544 out of 876 reviews" "
Rating 8 - Good. 229 out of 876 reviews" "
Rating 6 - Okay. 52 out of 876 reviews" "
Rating 4 - Poor. 25 out of 876 reviews" "
Rating 2 - Terrible. 26 out of 876 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect. I would improve the floor near the sauna, the water doesn't drain.
Stayed 1 night in Apr 2024
Response from Mario Romo on 29 Apr 2024
Estimado Benjamin,Gracias por contarnos su experiencia en La Quinta by Wyndham Santiago Aeropuerto. Siempre es positivo recibir buenos comentarios, daremos aviso al jede de mantenimiento para que revise el drenaje en el sector de la piscina.Cordialmente.

10/10 Excellent

Yuxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mario Romo on 26 Apr 2024
Estimado Yuxin.Muchas gracias por su calificación, nos alegra saber que nuestro hotel fue de su agrado.Sinceramente.

10/10 Excellent

Jianguo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mario Romo on 26 Apr 2024
Estimado Jianguo.Muchas gracias por su calificación, nos alegra saber que nuestro hotel fue de su agrado.Sinceramente.

6/10 Okay

David

Travelled with partner
Liked: Property conditions & facilities
Shuttle service from hotel was not convenient for late night arrival, so we opted for Uber. Breakfast was not included in the tariff, an unpleasant surprise. Meals were expensive for what you get. Staff was pleasant, but did not go out of their way to provide service.
Stayed 1 night in Apr 2024
Response from Mario Romo on 25 Apr 2024
Dear David.Thank you for telling us about your experience at La Quinta by Wyndham Santiago Aeropuerto, I am sorry that we did not meet your expectations, allow me to express our most sincere apologies.Your opinion is very important, I am sorry for the inconvenience you had during your stay at our hotel, we will take the necessary actions to make the transportation system from the airport easier and faster, although this will always be determined by the arrival and check-in time. immigration and customs, regarding breakfast, unfortunately the rates are that way and I feel that we cannot help in that part. Please know that we will take the necessary actions to correct this situation and prevent it from recurring in the future. Here at La Quinta by Wyndham Santiago Aeropuerto we continually strive to meet your needs and expectations.We appreciate the time you have taken to tell us your concerns.Best Regards.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel when travelling out of SCL….big rooms, nice showers, comfy beds, efficient shuttles, on-site great restaurant, pleasant, efficient staff. …… a little noisy but tolerable since it is very close to SCL and planes
Stayed 1 night in Apr 2024
Response from Mario Romo on 25 Apr 2024
Dear Jennifer,Thank you for telling us about your experience at La Quinta by Wyndham Santiago Aeropuerto, we are grateful that you have chosen us once again as your hotel in Santiago, it is always good to receive positive comments, like yours, which we will share with our team, which will surely bring them happiness.Sincerely.

10/10 Excellent

Stephen, Englewood

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my 1st choice, when passing through stgo :)
Stayed 1 night in Apr 2024
Response from Mario Romo on 10 Apr 2024
Dear Stephen.Thank you for ypur comment and rating, We are happy to have met your expectations.Best Regards.

8/10 Good

Paula, Anchorage

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and spacious. The sauna, the jacuzzi, the restaurant, and the terrace barbecue are all fantastic with great people working there. It was hard to communicate with the hotel ahead of time to arrange for airport shuttle and then the shuttle was very late. Without a car, there isn’t anything nearby to walk to. All in all, this hotel was a fantastic place to recover from 20 hours of travel.
Stayed 2 nights in Apr 2024
Response from Mario Romo on 8 Apr 2024
Estimada Paula.Muchas gracias por comunicarse con nosotros y contarnos su experiencia en La Quinta by Wyndham Santiago Aeropuerto, nos alegra que nuestro hotel y servicio fueran de su agrado, revisaremos como hacer mas fácil la comunicación con el transporte y así llegar a tiempo a buscar a nuestros huéspedes.Agradecemos su tiempo.Sinceramente.

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shuttle service from airport. Check in was fast and excellent front desk service. Very good breakfast buffet. Hotel was like new and very clean and safe. Definitely would stay here again.
Stayed 1 night in Apr 2024
Response from Mario Romo on 8 Apr 2024
Dear Gerald.Thank you for your comments and rating.We are happy that our hotel and service were of their highest quality.Best Regards.

8/10 Good

Ferenc Bence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A fairly good and overall quite reasonably priced (at around USD 100 per night) option to stay close to the airport. What we liked: free airport transfers with friendly staff, free coffee & filtered water, comfortable and properly soundproofed rooms. What we didn't like: breakfast is expensive for USD 16 per person, considering what's offered. Staff might do the absolute minimum they have to: we asked for a transfer back to the airport at a specific time, they took note of the request at the reception. Next morning, we found out that the transfers run at fixed times - they left without us. They did not tell us when we requested the transfer that we cannot specify the time and they also didn't warn us in the morning that the transfer would leave without us, even though we were sitting just next to the reception area. Both would have been a small effort, if not even considered the minimum a guest should be able to expect.
Stayed 1 night in Mar 2024
Response from Mario Romo on 22 Apr 2024
Dear Eva.Thank you for telling us about your experience at La Quinta by Wyndham Santiago Aeropuerto, I am sorry that we did not meet your expectations, allow me to express my most sincere apologies.Your opinion is very important, I am sorry that you had problems with the transportation back to the airport, we actually have established times to drop off our guests at the airport, and I am sorry that despite being in the lobby they were not warned that the transfer was leaving without you. Please know that we will take all necessary actions to prevent this from happening again in the future. Here at La Quinta by Wyndham Santiago Aeropuerto we continually strive to satisfy the needs and expectations of our guests.We appreciate your time and hope you give us the opportunity to serve you better on your future visits.Sincerely.

10/10 Excellent

Ningsheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are friendly and helpful. Location is isolated
Stayed 2 nights in Mar 2024
Response from Mario Romo on 5 Apr 2024
Dear NingshengThank you for your comments about our staff, and for your rating.Best Regards.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay when flying in or out of Santiago Airport .
Stayed 1 night in Mar 2024
Response from Mario Romo on 1 Apr 2024
Estimada Carol,Agradecemos su calificación y comentarios para nuestro hotel y servicios, nos alegra saber que hemos cumplido con sus expectativas.Muchas gracias.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Mario Romo on 17 Apr 2024
Estimado David,Estamos agradecidos por la calificación para nuestro, nos alegra que hayamos cumplido sus expectativas en su estadía.Sinceramente.

8/10 Good

Philip

Stayed 1 night in Mar 2024
Response from Mario Romo on 17 Apr 2024
Thank you very much for your rating, we are glad that we met your expectations during your stay with us.Best Regards.

10/10 Excellent

Gary, Tulsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had very helpful staff and a free shuttle to the airport. It is 20 minutes from downtown Santiago, but the city has a good Uber and taxi service.
Stayed 1 night in Mar 2024
Response from Mario Romo on 27 Mar 2024
Dear Gary,Thank you for your comments and rating for our hotel.Best Regards.

8/10 Good

Ningsheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with good condition
Stayed 1 night in Mar 2024
Response from Mario Romo on 26 Mar 2024
Dear Sir,Thank you for comments and rating.Best Regards

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mgr at counter with Beard was great and helped us get into a room earlier
Stayed 1 night in Mar 2024
Response from Mario Romo on 25 Mar 2024
Dear Larry.We are grateful for your comment and rating for our hotel, we will share your opinion with our staff which will surely make them happy.Thank you for your preference.Best Regards.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for 1 night layover
Stayed 1 night in Mar 2024
Response from Mario Romo on 21 Mar 2024
Dear Denise,Thank you for your comments and rating.Best Regards.

10/10 Excellent

Laryza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive transportation to and from the hotel
Stayed 2 nights in Mar 2024
Response from Mario Romo on 18 Mar 2024
Dear Laryza,Thank you for your comments, our shuttle is free for all guest between airport-hotel-airport and the taxi for rest of the city is expensive.Sincerelly.

10/10 Excellent

Giang

Stayed 1 night in Mar 2024
Response from Mario Romo on 5 Apr 2024
Dear Giang.Thank you for your rating for our service and hotel.Best Regards.

10/10 Excellent

Douglas, Los Angeles

Liked: Staff & service, amenities, property conditions & facilities
Great shuttle to and from airport. Helpful and courteous staff.
Stayed 1 night in Mar 2024
Response from Mario Romo on 14 Mar 2024
Estimado Douglas.Gracias por su comentario y calificación para nuestro hotel. Compartiremos con nuestro personal sus comentarios lo que seguro los pondra contentos.Sinceramente.

10/10 Excellent

kimio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel dims very modern snd clean Easy access to Santiago airport
Stayed 1 night in Mar 2024
Response from Mario Romo on 14 Mar 2024
Estimado Kimio.Agradecemos sus comentarios y calificacion para nuestro hotel y servicios.Sinceramente.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice size corner suite. Friendly staff and very conveniently close to the airport.
Stayed 1 night in Mar 2024
Response from Mario Romo on 12 Mar 2024
Dear Michael,We are happy that you liked our hotel and services, we will share your comments with our staff, we are sure that they will be happy too.Best Regards.

2/10 Terrible

Nicholas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We chose this hotel because they had a shuttle to and from the airport. We booked our shuttle and asked the front desk for a wake up call. They didn’t call us until 5 minutes before the shuttle. The front desk worker Jesús was the rudest most unhelpful worker. Not only did he yell at my elderly father he told the shuttle driver not to take us to the hotel. Do not stay here especially if you have an early morning flight. This worker should not be at the front desk or in the hospitality industry
Stayed 1 night in Feb 2024
Response from Guest Services on 6 Mar 2024
Dear NicholasThank you for choosing La Quinta Santiago Airport for your recent stay. We value our guests' opinions and evaluate every message, suggestion and comment to discover how we can improve our service for you. We strive to provide services that guests find timely and useful. Your comments about the behavior of the reception person will lead us to review what happened, we are always very attentive to the satisfaction of our guests. I appreciate you taking the time to share your experience with me. I hope to serve you in the future. Sincerely,Alvaro GonzalezGM

10/10 Excellent

PATRICIA

Liked: Staff & service, property conditions & facilities
Very clean!!
Stayed 1 night in Feb 2024
Response from Mario Romo on 7 Mar 2024
Estimada Patricia.Muchas gracias por su comentario y calificación.Muchas gracias.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was excellent. There is nothing walkable in the surrounding area. It is great for an overnight stay. I had two nights so took an Uber to and from Santiago for the day.
Stayed 2 nights in Feb 2024
Response from Mario Romo on 7 Mar 2024
Dear Robert.Thank you very much for your comment and rating, we especially appreciate your recommendation to use a taxi application to go to the city.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks brand new and it's beautiful. However, was awakened at 2 a.m. by someone banging (maybe hammering?) either at, or near to, the hotel. No idea what that was.
Stayed 1 night in Feb 2024
Response from Mario Romo on 7 Mar 2024
Thank you for taking the time to tell us about your experience, we are sorry for the incident that woke you up in the early morning, we appreciate your comments and rating and we will review what may have happened.

10/10 Excellent

Alvaro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value hotel.
Stayed 1 night in Jan 2024
Response from Mario Romo on 7 Mar 2024
Estimado Alvaro.Agradecemos su tiempo, comentario y calificación para nuestro hotel.Muchas gracias.

4/10 Poor

Kara

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Shuttle instructions not at all reality. Took 1/2 hour to check in. Told breakfast included but when we went, found out it was not. Noticed room pricing cheaper than what we paid. No restaurants near and hotel restaurant very expensive. This hotel is only good if needing a night before a flight.
Stayed 2 nights in Feb 2024
Response from Mario Romo on 7 Mar 2024
Dear Kara,Thank you for telling us about your experience at La Quinta by Wyndham Santiago Aeropuerto, we regret not having met your expectations, allow me to express my most sincere apologies.Your opinion is very important, we are very sorry that you had inconveniences with your stay both in the transfer and with breakfast, I ask you to accept our apologies and we will review what happened to be able to correct these situations.Sincerelly.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, the complimentary shuttle service was excellent and perfectly on time. I found the rooms were very spacious and clean. There is very little around the airport but it’s closeness to the airport makes it ideal for a 1 night layover. I would stay here again.
Stayed 1 night in Feb 2024
Response from Mario Romo on 7 Mar 2024
We are grateful for your comment and rating, we will share your comment with our staff which will surely make them happy.Thank you so much.

10/10 Excellent

Elise Lisa, Lake Oswego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent lodging near the airport. They provide shuttle service to the airport. Terrific service. Food service available in restaurant. Wonderful staff—all very helpful and kind.
Stayed 1 night in Feb 2024
Response from Mario Romo on 7 Mar 2024
We are grateful for your comment and rating, we will share your comment with our staff which will surely make them happy.Thank you so much.

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a convenient place near the airport for a short stay. As with many services in Chile there were minor hassles but most things were fine. The ‘free airport shuttle’ was not available (after calling them and being told it would be there in 15 minutes, we had to take Uber after waiting for almost an hour and not getting through again to the hotel) but it was good getting back to the airport the next day, and the room was clean and serviceable and breakfast was good. Staff were friendly once we got to the hotel. I’d try to find another place if the airport to hotel service was important but otherwise I’d go back again.
Stayed 1 night in Feb 2024
Response from Mario Romo on 7 Mar 2024
Dear Kerry.We are grateful for your comment and rating, we will share your comment with our staff which will surely make them happy, we will review the transfer service to make it easier, friendlier and above all comply with what is offered.Thank you so much.

10/10 Excellent

Gordon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, nice room. Pool is indoors, with hot tub. It's in the middle of nowhere, not far from the airport. Can't walk to anything, but otherwise, a terrific place to spend the night.
Stayed 1 night in Feb 2024
Response from Mario Romo on 7 Mar 2024
Dear Gordon.We are grateful for your comment and rating, we will share your comment with our staff which will surely make them happy.Thank you so much.

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and especially Darwin from the bar and restaurant.
Stayed 1 night in Feb 2024
Response from Mario Romo on 7 Mar 2024
Estimado Gonzalo,Muchas gracias por su comentario, lo compartiremos con Darwin lo que seguramente le pondrá contento y animara a seguir realizando el trabajo de gran manera.Sinceramente.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely convenient to the airport. Less convenient for downtown. Uber and metro work great though and so does the metro system. Everyone is very friendly, but the shuttle service not necessarily punctual. The hotel is clean and the breakfast was fine. It's just that there's not a lot outside the hotel without going into town.
Stayed 1 night in Feb 2024
Response from Mario Romo on 7 Mar 2024
Dear Michelle.Thank you for your comments about both the hotel and the transportation service in our city.Sincerelly.

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Mario Romo on 7 Mar 2024
Estimado Francisco,Muchas gracias por su calificación.

10/10 Excellent

Laila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Es un hotel comodo para quienes necesitan estar cerca del aeropuerto.
Stayed 1 night in Feb 2024
Response from Mario Romo on 15 Feb 2024
Estimada Laila,Muchas gracias por su comentario y por la calificación para nuestro hotel y servicios.Cordialmente

8/10 Good

maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently next to the airport. Food at restaurant was good. You need to leave the area if you want to so anything since there's not much else there.
Stayed 1 night in Feb 2024
Response from Mario Romo on 14 Feb 2024
Dear Maria.Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Santiago Aeropuerto, we are glad that we met your expectations. We will share your comment with our staff, we appreciate your rating for our hotel and services.Sincerely.

10/10 Excellent

Arjun, Holladay

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle transportation was very good. Staff helped us a lot.
Stayed 1 night in Jan 2024
Response from Mario Romo on 13 Feb 2024
Dear Arjun,Thank you for your comments, We appreciate your time to tell us about your experience.Sincerely.

10/10 Excellent

Ranjit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Torres Del Paine National park and stayed for night to catch flight in the morning. This was very close, clean and convenient from airport.
Stayed 1 night in Feb 2024
Response from Mario Romo on 13 Feb 2024
Dear Ranjit,Thank you for tyour comments, We appreciate your time to tell us about your experience.Sincerely.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Mario Romo on 21 Mar 2024
Estimada Jennifer.Muchas gracias por su calificación para nuestro hotel y servicios.Sinceramente.

8/10 Good

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities
Great place near airport and very clean and organized place
Stayed 1 night in Feb 2024
Response from Mario Romo on 12 Feb 2024
Dear Ranjit.We are grateful for your comments, we are glad that our hotel and services were to your liking.Sincerely.

10/10 Excellent

Douglas

Liked: Amenities, property conditions & facilities
They were very responsive on WhatsApp prior to arrival. The transfer from the airport was excellent. The hotel was convenient, neat, and friendly.
Stayed 1 night in Feb 2024
Response from Mario Romo on 7 Feb 2024
Dear Douglas,We appreciate the time you took to tell us about your experience at La Quinta by Wyndham Santiago Aeropuerto, we are glad that our hotel and services met your expectations.We appreciate your comments and rating.Sincerely.

10/10 Excellent

Jiansheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We left our iPad in room accidentally when we checked out. They found it and tried multiple ways to get it back to us. Finally, my friend got it from hotel and mailed back to us.
Stayed 1 night in Jan 2024
Response from Mario Romo on 7 Feb 2024
Dear Mr. Wang.We appreciate the time you took to tell us that everything finally turned out well and you now have your iPad. We are happy about this and hope to see you soon to provide you with our best service.Sincerely.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees, from the van driver to the front desk to the cleaning staff were all very kind and helpful!
Stayed 1 night in Feb 2024
Response from Mario Romo on 5 Feb 2024
Dear Cindy,Thank you for your comments, it makes us happy to know that our service met your expectations.Sincerely.

10/10 Excellent

Talitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay as it is close to the airport and has a shuttle. Staff are very friendly and the food inthe restaurant is good
Stayed 2 nights in Feb 2024
Response from Mario Romo on 5 Feb 2024
dear Talihta.Thank you for your comments, it makes us happy to know that our service met your expectations.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room with accompanying sitting area was very nice. The wide open dining area which was by reception lacked ambiance. It was nice they had a workout area and pool.
Stayed 2 nights in Feb 2024
Response from Mario Romo on 8 Feb 2024
Dear Kris,Thank you very much for your comments, we are glad to know that you liked our hotel and services, we appreciate your time to give us your comments.Sincerely.Mario Romo

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good spot to start my trip. Close to the airport but far from everything else
Stayed 1 night in Nov 2023
Response from Mario Romo on 2 Feb 2024
Dear Jeremy,Many thanks to his comment, we are glad that you liked our hotel and that it was your starting point for your trip.Thank you so much,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stopover as close to airport and hotel has free shuttle bus. As a vegetarian I found the restaurant menu very limited. Rooms great -comfy and clean. This is my 2nd stay so would recommend
Stayed 1 night in Feb 2024
Response from Mario Romo on 2 Feb 2024
Dear Cheryl,Thank you very much for your comments and we are glad that for the second time we have you among our guests, we are working on our restaurant menu to have a greater and better offer of dishes.Sincerely.

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for airport access. I could figure out how to set the temperature on the thermostat in the room. Be sure to get instructions from the front desk before going to the room, getting undressed and then struggle with the thermostat.
Stayed 1 night in Jan 2024
Response from Mario Romo on 2 Feb 2024
Thanks for his comments, we will see how to make it easier to regulate the temperature inside the room and thus avoid inconvenience to our guests.Sincerely

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, convenient, clean, well-appointed, and staff were very kind and courteous. I would definitely stay here again if I need something conveniently located to Santiago's airport.
Stayed 1 night in Jan 2024
Response from Mario Romo on 2 Feb 2024
Dear Jordan,Thank you very much for your comments, we are happy to know that our services and staff met your expectations, we hope to welcome you back to our hotel.sincerely.