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Reviews of Hotel Gran Juquila Huatulco

3 out of 5
Hotel Gran Juquila Huatulco
Boulevard Chahue Mz. 5 Lote 2 Sector P, Santa María Huatulco, OAX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 117 out of 183 reviews" "
Rating 8 - Good. 44 out of 183 reviews" "
Rating 6 - Okay. 16 out of 183 reviews" "
Rating 4 - Poor. 2 out of 183 reviews" "
Rating 2 - Terrible. 4 out of 183 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
What a pleasant surprise this place was. The poo was clean and service was excellent. From check-in to check-out the staff is great!
Stayed 1 night in May 2024

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasent stay. Had a standard room and it was pretty large. The pool was great and had chairs you can use. Walkable to nearby towns and down the street from the beach.
Stayed 4 nights in Apr 2024

6/10 Okay

Maria

Travelled with group
Disliked: Staff & service
We stayed there only one night instead of 2 nights and was ok.
Stayed 2 nights in Apr 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful spot, very central to everything, wonderful staff, only complaint was the cleanliness of the pool, it was very busy and should be cleaned every night or when not busy.
Stayed 15 nights in Mar 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location, staff were very good, pool needed to be cleaned more often, probably daily with the amount of use, we were assuming we would have a fridge in our unit based on previous years experience but we didn’t have one initially but after a few chats, we got a fridge. The fam in the bedroom in 401 is very noisy.
Stayed 10 nights in Mar 2024

6/10 Okay

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel Gran Juquila pros: 1. Very clean! 2. Great hotel maids 3. Very economically priced Cons: 1. Property is needs some updating 2. No elevators 3. Staff speak very little English 4. You are charged for everything 5. Before departing, they will check your room to ensure nothing was stolen… seriously
Stayed 3 nights in Mar 2024

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness
Wonderful hotel that was close to Chahue. The only complaint would be that the beds were like sleeping on stone, please invest in some new mattress's.
Stayed 4 nights in Feb 2024

10/10 Excellent

brent

Stayed 8 nights in Feb 2024

8/10 Good

Della

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the authenticity of the place. Clean. Nice pool and area. Had great supper with amazing staff. The only downside is the communication because of our lack of Spanish. On one note I would say don’t upgrade but on the other hand there is a need for better plug ins and some minor fixes. But still wonderful location and place at a good price.
Stayed 3 nights in Feb 2024

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not worth the price
Expensive for the room comfort and amenities provided. Bed sheets we sewn together to create a king sheet. Sheets were really low quality, abrasive, and uncomfortable. No basic amenities like tissues, hand towels, and security locks on doors. An expensive motel 6 with a nice swimming pool. The location is a long walk or taxi from most restaurants, etc. Seems to cater to large extended families on holiday who really enjoy the pool.
Stayed 3 nights in Jan 2024

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Kent

Stayed 6 nights in Dec 2023

6/10 Okay

Julio C

Travelled with family
Liked: Staff & service, property conditions & facilities
First of all, I have to say that I booked here because of the good reviews this place has on Travelocity.com. My experience was not so great though. When We arrived around 5:30 on a Friday afternoon, a celebration of some kind was starting, taking most of the parking lot. We had to park on the street that night. After a long day of driving, we wanted to retire and get some rest, but the noise was too much. Around 10:00 p.m. I came down to inquire how much longer before we could actually be able to sleep. The receptionist said: “it should be over in 30 minutes”. They finally turn off the loud speaker at around 11:00 p.m. Another issue I didn’t like was the way the receptionist send me away when I asked about the mini fridge being locked; she said: “Well, you reserved a room with a discounted rate, so you have no access to it” … Finally, on Saturday night, they were going to have dancers perform the Guelaguetza, so I reserved a table for all 7 of us. We came down early to have dinner and watch the show. We paid for the food and were told that we couldn’t order drinks there, but a waiter would come to our table to offer drinks because that was a separate deal. We watched in disbelief that no one came up until we were all finished eating our food! We left after we realized that the show had transitioned from the traditional Oaxacan dances to just another birthday party. Really?? Am I asking for too much from a “9.0 Wonderful” hotel??
Stayed 2 nights in Dec 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy to reach local beaches and town centre. Staff were friendly and helpful and booked us several taxis. Nice pool, rooms were clean, and impressive level of Christmas decorations. Restaurant was a bit disappointing.
Stayed 4 nights in Dec 2023

10/10 Excellent

Anne Marie

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and friendly.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a very nice hotel close to everything and nice pool.
Stayed 2 nights in Oct 2023

10/10 Excellent

Norma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel is in a few steps to the Chahue beach , in the morning we walked around it, it is so beautiful to heard the birds. It is very calm.
Stayed 4 nights in Jul 2023
Response from Luis on 6 Aug 2023
thank you, we appreciate your words, we are waiting for you soon

8/10 Good

Oralea

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Juan

Stayed 1 night in Jun 2023

10/10 Excellent

LUZ VICENTE

Stayed 5 nights in May 2023

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, comfortable place. Great pool for kids.
Stayed 1 night in Apr 2023
Response from simone on 14 May 2023
Good morning, we appreciate your comment, we hope to see you soon with us.

10/10 Excellent

Armando Guillermo

Stayed 3 nights in Apr 2023

6/10 Okay

colleen, Sturgeon County

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean but who knows when restaurant and bar are open ? Sometimes open sometimes not no hours shown
Stayed 14 nights in Mar 2023
Response from collenn on 14 May 2023
Good morning, we apologize, we promise to work to improve our service, we send you a cordial greeting

10/10 Excellent

Job

Stayed 2 nights in Mar 2023

10/10 Excellent

Job

Stayed 3 nights in Mar 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 28 nights in Feb 2023

6/10 Okay

Karsten

Stayed 4 nights in Mar 2023

10/10 Excellent

peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking to beaches and restaurants The staff were amazing and friendly
Stayed 14 nights in Feb 2023
Response from peter on 19 Mar 2023
Hello, we appreciate your comment. We are happy that your stay with us has been pleasant and we hope you can be with us once again soon.

8/10 Good

Douglas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfort room. We didn't expect beer/soft drinks/snacks to be in our fridge at no extra charge, but were happy for it. Except it wasn't predictable, some days they refilled the fridge and some days not. Overall, we loved how close it was to everything. I'd stay there again.
Stayed 15 nights in Feb 2023
Response from Douglas on 19 Mar 2023
Good afternoon, we appreciate the confidence you have placed in booking with us and we are happy to know that you had a pleasant stay.

8/10 Good

Lavina

Stayed 15 nights in Feb 2023

8/10 Good

dennis

Stayed 2 nights in Mar 2023

10/10 Excellent

Wilhelmus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful staff. Gabriella at front desk #1 for taking initiative and problem solving.
Stayed 5 nights in Mar 2023
Response from Wilhelmus on 19 Mar 2023
We appreciate your comment, we will continue to improve our service to continue providing you pleasant stays and we hope you will stay with us again.

10/10 Excellent

Edith

Stayed 11 nights in Feb 2023

10/10 Excellent

Isabel

Stayed 3 nights in Jan 2023

8/10 Good

carol

Stayed 14 nights in Feb 2023

8/10 Good

Eduardo

Stayed 1 night in Feb 2023

10/10 Excellent

Erling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a comfortable quiet hotel with a pool and near the beach, with excellent service. That is exactly what i received. Thank you.
Stayed 2 nights in Feb 2023
Response from Earling on 19 Mar 2023
Hello dear Earling, we appreciate your comment. We are happy that your stay with us has been pleasant. We hope you can be with us once again soon.

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem, very friendly staff, super clean, close to all needed facilities, nice pool, restaurant has basic food! And, fridge in unit had snacks, water, beer, no charge.
Stayed 5 nights in Feb 2023
Response from Luis Armando on 8 Aug 2023
we appreciate your comment. We are happy that your stay with us has been pleasant. We hope you can be with us once again soon.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and maids get a room facing street is quieter than facing pool. Packed on weekends empty rest of week
Stayed 9 nights in Jan 2023
Response from Luis Armando on 8 Aug 2023
we appreciate your comment. We are happy that your stay with us has been pleasant. We hope you can be with us once again soon.

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, staff & service
The staff were very friendly.Our house keeper for our room( her name is Flor is the best cleaner and most accommodating that I ever met,she is the best, Sandiego at the restaurant is very friendly and professional,he should be working at a high end resort. The chair on our balcony collapsed beneath me and I hit my head on the ceramic step;no follow up on that when My husband reported it to the front desk:(they replaced the chair) Lydia at the front desk helped us a lot because she was the only one that could speak English.This hotel is only good for families and especially if you like loud families at the pool especially in the evenings;we had to leave everyday from 5-9; we could only use the pool in the afternoons.
Stayed 28 nights in Jan 2023

8/10 Good

line

8/10 Good

Monique

Liked: Cleanliness, property conditions & facilities
Stayed 14 nights in Jan 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

10/10 Excellent

Ricardo

Stayed 6 nights in Nov 2022

10/10 Excellent

Daniel

Stayed 3 nights in Aug 2022

6/10 Okay

Annabelle

Liked: Staff & service
Stayed 3 nights in Aug 2022

10/10 Excellent

CHRISTIAN ROBERTO

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, no phone in the room in case you have to call the front desk. Staff is very helpful and friendly.
Stayed 4 nights in Jul 2022

10/10 Excellent

Maribel

Stayed 6 nights in Jul 2022