- Disliked: Cleanliness, staff & service
When we checked in, it was great the lady was amazing even offered us free parking for the 5 nights we were staying she was in love with our daughter also. However, the cleaning work wasn’t that great like they didn’t even use anything to scrub our basin in the bathroom properly there was a dead fly next to the toilet the whole time we were also there which went to show that they didn’t even mop the bathroom properly (if they even mopped it at all). The restaurant hours are ridiculous if you wake up a bit late because you had something on then you miss out on breaky because it finishes at 10am! When it was time to leave the lady at the desk had major attitude, not bubbly or excited to see us or thank us for staying in the crap place. And she said we had to pay for parking and a movie we didn’t even order as I have a baby she had the remote in her hand playing with it most of our stay but she accused me of lying and said she’ll get rid off it this time and the parking part she was going to take it up with the lady that checked us in. We never heard back as to what’s happened and are 100% next time we come we will not stay at Mercure parramatta or recommend to our family or friends ever.