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"Great staff"

"The housekeeper Ana was the exceptional part of my stay. She went above and beyond as a housekeeper. I’ve traveled the world and stayed in 100’s of hotels and resorts. I’ve never had such great service out of one single person. If she isn’t the boss, she should be. In real life outside of vacation I run a crew of 100’s of people. Give that woman an crew and have her train them on EXACTLY what to do! She’s the one! I recognize leaders in their field when I see them. She’s the leader! We had a great stay at the resort, thank you to all who work there"

"room was exceptionally clean. We received a grab and go back as we had to leave at 5:00am. there was a shuttle to the airport which was also makes it easier for the traveller."

"Everything was good."

"Room was spacious and super clean! Ocean view was spectacular!! Staff were all friendly and helpful the entire stay… love this resort! "

"Excellent service and clean room. Would recommend re-implementing the ATM that used to be in the lobby."

"Awesome "

"We spent the last 5 out of 14 nights in Costa Rica at The W and it was the perfect way to wind down and end the trip! The staff were truly amazing- so kind and attentive, friendly, knew our names and room number by like the 2nd day. All of the restaurants were very fun and offered a wide variety of food. The breakfast buffet was great! Cocktails were all delicious. Lots of fun free fitness and cooking classes. We would absolutely return :)"

"There is the buffet and snack bar. Snack bar is not open for dinner, its the steak house then. We ate most meals at buffets, and while small, food was not too bad! Snack bar does have made to order burgers! Oriental and italian were great with great atmosphere! You do have to go to the front desk to make reservations. We did premium so did get premium lounge which had better alcohol, and had room service which we did once. Drinks were only okay. We could not find a good margarita all week, anywhere! Tried both white and red wine which were both good, and loved the Imperial beer! While old, it’s beautiful and quaint. Lots of walking, but there’s also a shuttle running all the time too."