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"The front desk staff was great and did a great job of checking us in and explaining the shuttle service and facilities quickly and effectively. My only gripe was that the gentleman behind the desk in the spa area was very unpleasant and condescending, both when I went to get detergent as well as change for the dryer he glared at me the entire time and when I asked for help took the 100yen coins out of the machine and pushed them into my hand."

"Breakfast buffet was amazing! Front desk staff was really nice and shuttle to the airport was very convenient"

"The breakfast service was fresh but it was a little pricey "

"Found our room very small no where to put out bags . Pleased we only stayed for 1 night."

"Hotel is excellent with very helpful staff and free airport shuttle service which is very helpful. The buffet breakfast was awesome. We even had dinner which was also too good with so many things to eat and we were so full, we could not eat the delicious looking desserts. Drinking water is directly not served in the room as bottles but a pitcher is given which we need to fill from a water dispenser which could be improved I would say. Rest everything is good. If you have a flight from Narita Airport, this hotel is best to choose as per pricing and amenities"

"Great in town location. Easy train access to Airport. While the shuttle bus from the airport is free, it is not that frequent...take the train."

"Would have appreciated a map of how to walk there from train station. There are great escalators."

"The room is very clean 😀"

"Big bathroom, nice room layout, bed and pillow was a bit firm for my preference. Staff are excellent very helpful. Beautiful lobby and lovely views from the lift. Lots of restaurants and shops within 5 minutes. Very close to train station. There are lifts to move luggage at the train station. 20 minutes to disney. Close to park with clock."