3 outdoor pools, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
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Reviews of Vivo Resorts

4 out of 5
Vivo Resorts
Avenida Vivo L 46-B, Playa Palmarito, San Pedro Mixtepec, OAX

Reviews

8.6

Excellent

Rating 10 - Excellent. 216 out of 380 reviews" "
Rating 8 - Good. 96 out of 380 reviews" "
Rating 6 - Okay. 32 out of 380 reviews" "
Rating 4 - Poor. 23 out of 380 reviews" "
Rating 2 - Terrible. 13 out of 380 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, I would definitely go back. The only con is that it is far from town accessible by a dirt road. Not complaining, this makes the place so special, however you need to either buy plenty of groceries for your entire stay on your way from the airport (which is what we did), or depend entirely on the one restaurant on-site. Round trip taxi to town is about $65.00 dlls so be mindful of that. There was one day that the building we were staying had a problem with the water supply and there was no manager in charge to update us on status. The very courteous front desk person was unable to answer our questions and no one else to support her with answers. I believe we had one of the best units in the property (4 bdroom 3 ba beach front - ground level) and we fully took advantage of it. Steps from the beach and pool. I am sure you will enjoy your time as we did. Thank you Vivo for your hospitality, we will definitely be back.
Stayed 8 nights in Apr 2024

8/10 Good

TOBI L

Travelled with family, Travelled with partner
Liked: Staff & service
Property includes individually owned units available via rental pool. Ours was minimally furnished; showers didn't drain well and the dryer didn't work effectively. Property is scenic but very remote from any town areas and airport. The only food&beverage option was at the hotel. Limited convenience store onsite. Taxis from airport are under tight control with a surcharge at least $300 pesos higher than the same ride back to airport. Not impressed.
Stayed 5 nights in Mar 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 4 nights in Mar 2024

10/10 Excellent

PEDRO A LOPEZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good.
Stayed 3 nights in Mar 2024

8/10 Good

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Fabio

Stayed 1 night in Mar 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
The apartments are very nice. New. Clean. The property as well. The problem is the service at the bars and restaurants. Extremely slow. For some French fries we waited more than an hour. Any meal takes 1-2 hours. I also became very sick on my secondary from food poisoning from something I ate at the restaurante. To get any service it is very hard and limited.

6/10 Okay

Rafael

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue we had was I reserved 3 rooms and the hotel said we had 4 reservations. Please confirm we only had 3 reservations and the not paid for 3 reservations. Thank you
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First let me say that we spent a lovely 3 days at Vivo Resorts. The location is stunning - the massive expanse of almost private beach with crashing waves will stay in my memory a long time. Most of the staff are super and the resort, being all apartments owned independently and then either with owners residing or people on vacation, had a really friendly vibe where lots of people obviously knew each other and participated in activities (yoga , volleyball, etc) with plenty of open and free space. There was a whale swimming off shore on one day, and participating in the turtle release one evening was a real joy. So if there hadn’t been a few negatives , it would have been 5 stars. But here are the negatives- - the room we booked (one bed penthouse) wasn’t available - they had overbooked. The alternative, whilst bigger, did not have the view or feel of the penthouse, even if it was priced slightly higher. The most annoying part was the staff were trying to make out that were giving us what we booked - in the end I took screen shots to prove something they absolutely knew (and eventually admitted). So the check in was incredibly annoying. - WiFi was out for nearly a day - Cleaners’ cleaning cloth was found inside my wife’s case. The case was open and it doesn’t seem that anything is missing , but a wierd occurrence nonetheless Other than that, the food was excellent and most of the staff were lovely.

10/10 Excellent

Karilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

JEREMY

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Dec 2023

6/10 Okay

Salime

Travelled with partner
Disliked: Amenities
We love the place, the rooms are very nice, the view of the ocean is fantastic! The pools are very enjoyable and the food at the restaurant was amazing. The staff at the restaurant are vey kind. We were really hoping to make Vivo are oficial place to stay in Puerto Escondido but the staff at the front desk lacks training, our room was cleaned everyday but the living room wasn't. For the price you pay we would suggest that coffee, shampoo and soap would be supplied daily, because it's not. The first day there were two conditioners instead of one shampoo and one conditioner, we reported it and nothing happened, so we had to go personally to the front desk to ak for shampoo. Instead of a customer service attitude we got a "it will be taken care when possible"....Not enough sun chairs by the pool taking into account the number of rooms. Very limited options for happy hour. On January 1st the restaurant service was very affected: few waitress, some kitchen staff didn't show up, they had ran out of certain food supplies, etc. We understand the challenges but it would've been appreciated if there had been a sign explaining the situation of the manager walking around the tables to explain the situation, but when we suggested this, we were told she was on vacations! During high season? Please know we do care for Vivo Resort to be successful since it is in a unique spot and so much investment has been made. So in few words we suggest hiring a manager that will make it so!
Stayed 5 nights in Dec 2023

8/10 Good

Alejandra

Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the installations and the seclusion of man as (I love you the hotel. The beach was very nice
Stayed 3 nights in Nov 2023

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place definitely going back!
Stayed 4 nights in Nov 2023

8/10 Good

Noel

Stayed 4 nights in Oct 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have traveled all over Mexico, and for a resort to provide a level of food quality was particular the staff was always very friendly, providing that typical Mexican hospitality of service
Stayed 5 nights in Sep 2023

10/10 Excellent

Luis

Stayed 1 night in Aug 2023

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service
IT WAS VERY RELAXING ,VERY NICE VIEW TO THE BEACH ,AND CLEAN, VERY VERY ATTENTIVE PERSONAL PLACE.
Stayed 2 nights in Aug 2023
Response from Vivo Resorts on 14 Sept 2023
Hello Cecilia, we are happy to know that the service and the facilities surpassed your expectations..Have a nice day

4/10 Poor

Pablo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is located in a restricted area meaning that you have to drive 20 min in an uneven dirt road. The road is full of bumps rocks and is not of easy to access with a small vehicle. If you are considering this hotel defenetely consider in advance to rent a 4x4 vehicle otherwise you will be stuck at the hotel or will need to pay around 50 dlls (one way) per trip.
Stayed 5 nights in Jul 2023
Response from Vivo Resorts on 11 Aug 2023
Thanks for your review Pablo, the road has been improved the last week, We hope to have the opportunity to host you again and change your prespectivehave a nice weekend

4/10 Poor

Alix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pass.
Hotel is very far from anything and there are no activities there. The beach is not swimmable. The road to get there is very bumpy and takes 20+ minutes to get down from the main road. Very expensive for what it is.
Stayed 3 nights in Jul 2023
Response from Vivo Resorts on 11 Aug 2023
Hello AlixThanks for your review, it helps us a lot to improve our service, the road to our Resort has been imporved the las t week, we hope to have the opportunity to host you again.have a great weekend

4/10 Poor

Betti Jo, Ottawa

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This resort was a complete disappointment. A complete lack of services and bare minimum effort for guest care. The children’s club was closed, and only one restaurant was open during our stay due to ‘low season’ that isn’t mentioned on Expedia. Swim up bar closed at 5pm..seriously. We stayed at a beautiful but expensive villa. We arrived and it was nice but nothing was there, no coffee (basic for any hotel), no drinks, no laundry detergent, no fruit…definitely not VIP. We called in advance and were assured the store on the resort had what we needed…nope! The worse part was phrasing the resort as rustic..nope just not developed or finished. It is a 30 minute drive to town on dirt roads, parts of which were floaded and had crocodiles in the water. $50 USD to get to town each way but definitely not safe to leave hotel at night to take advantage of activities in town. A ridiculous and disappointing waste of a trip.
Stayed 4 nights in Jul 2023
Response from Vivo Resorts on 11 Aug 2023
Hello Beti Jo,Sorry to know that you had the experience you expected to have, we have taken the messures to the situations youve passed through wont happen again. the road has been improved the last week and now it takes up to 20 minutes to get to Puerto Escondidos downtowm, we hope to have the opportunity of hosting you again soonHave a great weekend

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most relaxing vacation of my life! The timing was perfect. We got extremely lucky!
Stayed 3 nights in Jun 2023
Response from Vivo Resorts on 3 Aug 2023
Hello Alexandra, Thanks for sharing your experience wih us, we love you enjoyed your stay.Hope to see you soon

10/10 Excellent

Salvador

Stayed 2 nights in Jun 2023
Response from Vivo Resorts on 22 July 2023
Thanks Salvador

10/10 Excellent

jose l

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean ,
Stayed 1 night in May 2023
Response from Reservations on 1 June 2023
Thank you so much for your nice comments, we hope you get back soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Reservations on 13 Mar 2023
Thank you so much for you review, we hope you had a great time and we hope to see you soon again.

8/10 Good

Jeffrey

Stayed 5 nights in Feb 2023
Response from Reservations on 12 Mar 2023
Thank you so much for you review, we hope you had a great time at VIVO, we hope to see you soon

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from other hotels, cleanliness and excellent restaurant
Stayed 2 nights in Feb 2023
Response from Reservations on 3 Mar 2023
We hope you had a great time at vivo. Thank you so much for your kidnly comments

10/10 Excellent

Maritza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoy our stay clean and safe environment
Response from Reservations on 3 Mar 2023
We hope you had a great time at vivo. Thank you so much for your kindly comments

10/10 Excellent

Celeste

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, the staff is friendly, I dont have anything negative to say about the hotel or it staff. On the contrary only positive things to say about hotel and staff. The issues I had was that the hotel is not conveniently located. Its far from everything. Second is no one or nowhere was it mentioned when we booked that the beachbwas off limits. Its seemed like we would have unlimited access to our own private beachbonly to find out you're not allowed to swim in it. I understand safety concerns, but this definitely changes our consideration for staying there. Overall great stay, but those 2 factors will definitely keep me from possibly returning.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Fabulous resort, everything is first-rate. 5 stars. Two downsides: the beach is rough, not usually good for swimming, but gorgeous to look at; second, it’s far from town, so you’ll either need to take taxis or rent a car to go do things. Favorite activity was the baby turtle release, right in front of the resort 2x a week.
Stayed 8 nights in Nov 2022

8/10 Good

ERIKA STIBALIZ

Stayed 5 nights in Sep 2022

8/10 Good

Omar

Stayed 2 nights in Sep 2022

10/10 Excellent

Victor Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an amazing place and wonderful service we had an awesome experience there.
Stayed 3 nights in Aug 2022
Response from Dulce | Front Desk on 29 Aug 2022
We really appreciate your comments and we love that your stay at Vivo has been wonderful. We hope to see you soon.

10/10 Excellent

Greta Parra

Stayed 5 nights in Aug 2022

10/10 Excellent

Olga, Federal way

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, rooms very clean and beautiful views. If I can suggest something it would be restaurant service was very slow and not a lot of options.
Stayed 5 nights in Aug 2022
Response from Dulce | Front Desk on 10 Aug 2022
Thank you very much for your comments, it is a pleasure for us to serve you. We hope to see you back soon!!!

6/10 Okay

Myrna B

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice View
Stayed 4 nights in Jul 2022
Response from Dulce | Front Desk on 10 Aug 2022
Thank you!!! we hope to see you back soon!!

2/10 Terrible

arturo, MIDLAND

Stayed 5 nights in Jul 2022

10/10 Excellent

Roel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay is away from everything very quiet and relaxing Lovett I recommend it to everyone who want something totally different than cancun good family place
Stayed 4 nights in Jun 2022
Response from Vivo Resorts Team - Erika on 4 July 2022
Thank you so much for your review, we are happy to heard that you had a good time at Vivo! We hope to see you again soon!

10/10 Excellent

Sonia, Winnetka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. Staff is great. Paolo whom was the pool bar bartender was great!! He gave us great information on places to visit. He was very attentive and treated us as if he knew us forever.
Stayed 5 nights in Jun 2022

10/10 Excellent

Aide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing place, food was amazing!!
Stayed 5 nights in May 2022

10/10 Excellent

Jesus Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First thing that came to mind is how clean the resort is. Friendly staff and overall nice people.
Stayed 6 nights in May 2022
Response from Vivo Resorts Team - Erika on 4 July 2022
Thank you for your review, we hope to have you back soon!

10/10 Excellent

tunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lugar perfecto para desconectarse y descansar en familia. Todo es excelente, la infraestructura, el personal, la playa, las albercas, todo, todo. Especial reconocimiento al chef del restaurant que se luce con innovación y alta gastronomía.
Stayed 6 nights in Apr 2022
Response from Vivo Resorts Team - Erika on 11 May 2022
Muchas gracias por su amable reseña. Estamos felices de saber que tuvo una agradable estancia con nosotros, ¡esperamos verlos pronto de nuevo!

10/10 Excellent

Tetsuhiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 2 nights in Apr 2022

8/10 Good

Teresa Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful getaway. A little isolated.
Stayed 5 nights in Apr 2022

4/10 Poor

Maria Lourdes

Travelled with family
Disliked: Staff & service, property conditions & facilities
Facilities out of service, missing items in room, unfriendly front staff
Stayed 6 nights in Apr 2022
Response from Vivo Resorts Team - Erika on 11 May 2022
Thank you for your comments, we apologize that your experience wasn't as expected with us. We hope to have a second chance in the future to provide a better experience for you.

6/10 Okay

Eriberto, South San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice but no road, taxis are expensive and too far from town.
Stayed 7 nights in Apr 2022
Response from Vivo Resorts Team - Erika on 11 May 2022
Thank you for your feedback. The road is scenic. Part of what makes Vivo special is being more remote. We hope to see you again soon!