Room, 1 King Bed, Bay View

Reviews of Hotel Rumbao, a Tribute Portfolio Hotel by Marriott

4 out of 5
Hotel Rumbao, a Tribute Portfolio Hotel by Marriott
100 Brumbaugh Street, San Juan, Puerto Rico

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 86 reviews" "
Rating 8 - Good. 19 out of 86 reviews" "
Rating 6 - Okay. 9 out of 86 reviews" "
Rating 4 - Poor. 3 out of 86 reviews" "
Rating 2 - Terrible. 5 out of 86 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great everything was perfect if I can give Francisco and Shalie 10 stars well deserved
Stayed 6 nights in May 2024
Response from Javier on 22 May 2024
Dear Natasha:I wanted to take a moment to express my sincere gratitude for taking the time to leave a review of your recent stay at Hotel Rumbao San Juan. Your feedback is incredibly valuable to us as we continually strive to provide exceptional experiences for all our guests. We look forward to the opportunity to welcome you back to Hotel Rumbao in the future.We are very happy you had a great stay.

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay a Rumbao, staff was welcoming and it was a nice location to walk and explore old San Juan
Stayed 2 nights in May 2024
Response from Wilfredo on 20 May 2024
Thank you for your feedback. We are delighted you found our staff welcoming and a good locaiton to explore Old San Juan.

8/10 Good

Nereida

Liked: Staff & service, property conditions & facilities
Close to everything but needed help with people cleaning rooms.
Stayed 10 nights in Apr 2024
Response from Wilfredo on 20 May 2024
Thank you for your feedback. I have shared your concerns with our housekeeping team to be more effective.

10/10 Excellent

Dmitry, Potomac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Wilfredo on 17 May 2024
Thank you for your feedback. We look forward to welcoming you back to the hotel.

10/10 Excellent

Dr. Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and condition of the property are superior in Old San Juan. Congratulations Marriott on a fabulous renovation, the in house coffe shop and restaurant with outdoor seation are superior!
Stayed 2 nights in May 2024
Response from Wilfredo on 16 May 2024
Thank you so much for your feedback. We are thrilled to hear you enjoyed the renovation and the food outlets. We look forward to welcoming you back.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 1 night in May 2024
Response from Wilfredo on 16 May 2024
Thank you so much for feedback and we look forward to welcoming you back.

10/10 Excellent

Marie, Poewell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Great location! I will definitely be back.
Stayed 4 nights in May 2024
Response from Javier on 15 May 2024
Dear Marie,I wanted to take a moment to express my sincere gratitude for taking the time to leave a review of your recent stay at Hotel Rumbao San Juan. Your feedback is incredibly valuable to us as we continually strive to provide exceptional experiences for all our guests. It is great news that you had the customer service you deserve. We look forward to the opportunity to welcome you back to Hotel Rumbao in the future.Javier

6/10 Okay

Yarlin

Parking and security
Stayed 3 nights in Apr 2024
Response from Javier on 14 May 2024
Dear Yarlin,I hope this message finds you well. I am writing to express my deepest apologies for the experience you had during your recent stay at Hotel Rumbao San Juan. It has come to our attention that parking and security fell short of the standards you rightfully expected, and for that, I am truly sorry.Please know that we take your feedback seriously, and we are committed to rectifying the issues you encountered to ensure that they do not happen again in the future. For this, it will be highly appreciated if you can provide more details on how we can improve parking and security.Once again, I apologize for the shortcomings you encountered, and I sincerely hope that you will give us another opportunity to provide you with the exceptional experience that you deserve.Thank you for bringing this matter to our attention, and we look forward to the opportunity to welcome you back to Hotel Rumbao in the future.Warm regards,Javier

10/10 Excellent

Zuleika

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and the staff were very friendly. Would stay again, without a doubt.
Stayed 1 night in May 2024
Response from Javier on 11 May 2024
Dear Zuleika:I wanted to take a moment to express my sincere gratitude for taking the time to leave a review of your recent stay at Hotel Rumbao San Juan. Your feedback is incredibly valuable to us as we continually strive to provide exceptional experiences for all our guests. We look forward to the opportunity to welcome you back to Hotel Rumbao in the future.Warm regards,Javier SantiagoMaintenance EngineerHotel Rumbao San Juan1.787.5100 Ext. 3125

10/10 Excellent

Tricia Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an AMAZING time in this lovely Hotel. It is very accommodating. Clean. Nice size rooms great showers and a charming staff. Can not wait to stay there again! Plus the location is PERFECT!
Stayed 3 nights in May 2024
Response from Wilfredo on 9 May 2024
Thank you so much for your feedback. We are thrilled you had a great time and we look forward to seeing you again.

10/10 Excellent

Claudia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the experience! Extremely central to everything . The staff was amazing pleasant helpful and friendly.
Stayed 5 nights in May 2024
Response from Javier on 8 May 2024
We express our sincere gratitude for taking the time to leave a review of your recent stay at Hotel Rumbao San Juan. Your feedback is incredibly valuable to us as we continually strive to provide exceptional experiences for all our guests.We were delighted to learn that you enjoyed your time with us, and your positive comments about our location and our attentive staff, truly made our day. It's our goal to exceed expectations and create memorable stays for every guest, and knowing that we succeeded with you is immensely rewarding.Rest assured, we have shared your kind words with our entire team, as they serve as motivation to maintain the high standards of service we are committed to delivering.Once again, thank you for choosing to stay at Hotel Rumbao San Juan and for sharing your experience with us. Should your travels bring you back to San Juan, Puerto Rico, we would be honored to welcome you once more and provide another exceptional stay.

8/10 Good

Carisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff is very friendly and attentive. The only thing was that housekeeping didn't clean the room one day and the other days I had to tell them to clean it and bring towels, but when I told them they did it right away. Tip: Don't forget to clean the rooms and leave fresh towels every day! Another suggestion, in the pool area all of us who were there were talking about the need for a bar right there because if people want to drink something they have to go down to the Ground floor and come back up and they should also play music to set the mood. I loved the restaurant, they have different options every day and Génesis was an amazing waitress, she gave us many food options and places to go in San Juan and it was very good to hear her talk to everyone in the restaurant helping them and giving them the best information of PR. It was very nice to see such a young girl who knows so much about her country. I recommend the hotel, it is very central and you have everything close by.
Stayed 4 nights in May 2024
Response from Javier on 8 May 2024
We express our sincere gratitude for taking the time to leave a review of your recent stay at Hotel Rumbao San Juan. Your feedback is incredibly valuable to us as we continually strive to provide exceptional experiences for all our guests.We were delighted to learn that you enjoyed your time with us, and your positive comments about our facilities, friendly and attentive staff, and dining experience, truly made our day. It's our goal to exceed expectations and create memorable stays for every guest, and knowing that we succeeded with you is immensely rewarding.Rest assured, we have shared your kind words with our entire team, as well as with Génesis, as they serve as motivation to maintain the high standards of service we are committed to delivering.We do apologize for falling short of the standards you rightfully expected for the housekeeping service, and for that, we are truly sorry. We have already taken immediate steps to address this.Also, we are working hard to have a bar available at the pool for the guest's convenience and enjoyment.Once again, thank you for choosing to stay at Hotel Rumbao San Juan and for sharing your experience with us. Should your travels bring you back to San Juan, Puerto Rico, we would be honored to welcome you once more and provide another exceptional stay.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was amazing!!!
Stayed 1 night in May 2024
Response from isanabria on 6 May 2024
I am so happy you enjoyed it. We hope to see you again.

10/10 Excellent

Prerna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from isanabria on 6 May 2024
Thank you for survey. We hope to see you again.

8/10 Good

Janelle, Shoreview

Stayed 1 night in Apr 2024
Response from Wilfredo on 20 May 2024
Thank you for your ratings. We look forward to welcoming you back.

10/10 Excellent

Frances

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 1 night in Apr 2024
Response from isanabria on 1 May 2024
Thank you!

10/10 Excellent

Jose

Stayed 1 night in Apr 2024
Response from Wilfredo on 20 May 2024
Thank you for your feedback. We are thrilled you had a great time and we look forward to welcoming you back to our hotel

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to walk to visit in old San juan
Stayed 1 night in Apr 2024
Response from isanabria on 1 May 2024
Thank you so much for your review. We hope you visit again.

10/10 Excellent

joelle crespo

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning views in the heart of old San Juan
Stayed 1 night in Apr 2024
Response from isanabria on 1 May 2024
We are happy you enjoyed your visit! We hope to see you again.

10/10 Excellent

Daniel Bergstrom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great,modern, funky hotel on the waterfront and in Old San Juan. Parking our rental car in self park wasn’t easy but was well worth it to stay in this gem of a hotel. Helpful and knowledgeable staff were so appreciated. If only the breakfast could have been included as part of this rather expensive stay it would have been perfect. Still, a great place to stay to explore this magnificent city.
Stayed 1 night in Apr 2024
Response from isanabria on 1 May 2024
We really appreciate your review, and we are happy you enjoyed your stay. We hope to see you soon!

10/10 Excellent

Jose Luis Lopez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great concept design hotel…beautiful view to the bay… clean
Stayed 1 night in Apr 2024
Response from isanabria on 1 May 2024
How exciting to hear you enjoyed your stay!

10/10 Excellent

Maryliz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near all the area that I want to visit.
Stayed 1 night in Apr 2024
Response from isanabria on 1 May 2024
Thank you so much for your review!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from isanabria on 1 May 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service. Clean, updated rooms. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from isanabria on 1 May 2024
We would definitely like to see you again!

4/10 Poor

Mary

Disliked: Amenities, property conditions & facilities
There is construction going on at the site that was blocking the entrance and in the lobby area. There were cruise people throughout the lobby also blocking the space. With my status, I’m meant to get early check in, but was not let into my room until nearly 6pm. There were NO towels in my room and the hallways are very loud all night long.
Stayed 1 night in Apr 2024
Response from isanabria on 2 May 2024
We apologize for our shortcomings. We are happy to say we have finalized construction and it would be our pleasure if you chose to visit us once more.

8/10 Good

Celia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó mucho el hotel. La atención del staff fue muy buena para todo. La vista en el área de la piscina es espectacular. Se ve que los cuartos están recién remodelados. Les falta remodelar los ascensores.
Stayed 3 nights in Apr 2024
Response from isanabria on 2 May 2024
Thank you for your review. We are happy you enjoyed your stay with us. Elevators, coming soon!

10/10 Excellent

Rosa, Stockton

Liked: Cleanliness, staff & service, property conditions & facilities
My room wasn’t ready when I checked in and I was given a credit for the restaurant in the premises. Everyone was extremely friendly and helpful. Pedro went above and beyond to help Me with my luggage.
Stayed 1 night in Apr 2024
Response from isanabria on 2 May 2024
Thank you for taking your time to fill out a review. I will personally let Pedro know he made a difference in your stay. Hope to see you again.

6/10 Okay

Patricia

Stayed 3 nights in Apr 2024
Response from isanabria on 6 May 2024
Thank you for filling out the survey. We hope you visit us again, and we are able to exceed your expectations.

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the parking is seperate and should be free for anyone thats staying at thia hotel
Stayed 1 night in Apr 2024
Response from isanabria on 2 May 2024
Thank you so much for your review.

10/10 Excellent

Venus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! My second stay, I will definitely stay there again and again.
Stayed 5 nights in Apr 2024
Response from isanabria on 2 May 2024
Thank you so much for your comment. Hope to see you soon!

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Great amenities, close to everything. All with a gorgeous bay view! Can't wait to go back!!
Stayed 5 nights in Apr 2024
Response from isanabria on 2 May 2024
We cant wait to have you back!

10/10 Excellent

Francisco, Juncos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Apr 2024
Response from isanabria on 2 May 2024
Thank you for your review!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gente que trabaja hay son amables
Stayed 1 night in Apr 2024
Response from isanabria on 2 May 2024
Gracias por su comentario, Maria. Esperamos verle pronto!

10/10 Excellent

KHALDOUN

Was great time thank you so much
Stayed 3 nights in Apr 2024
Response from isanabria on 2 May 2024
We are happy you enjoyed your visit.

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with great view. We also got lucky and were given a huge room with a massive 2 door balcony. Suite maybe?We did pay a little extra for a bay view room but so did our friends travelling with us and their room was half the size of ours, lol.
Stayed 1 night in Apr 2024
Response from isanabria on 2 May 2024
We really appreciate your comment. We hope to see you soon.

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
The non-valet parking is an independently owned parking garage. It was OK during the day and early evening but pretty sketchy at night or early morning.
Stayed 1 night in Mar 2024
Response from isanabria on 2 May 2024
Thank you for your feedback. We will take note of this situation. Hope to see you soon.

8/10 Good

Nicolas

Stayed 1 night in Mar 2024
Response from isanabria on 1 May 2024
Hope to see you soon!

10/10 Excellent

Marineka

Stayed 3 nights in Apr 2024
Response from isanabria on 1 May 2024
Thank you for your review!

10/10 Excellent

Susan

Travelled with family
Staff was very helpful and attentive. The room was comfortable and had sufficient amenities.
Stayed 4 nights in Apr 2024
Response from isanabria on 2 May 2024
We appreciate your review and we feel so happy you enjoyed your stay. Hope to see you soon.

8/10 Good

Ehab

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located in the heart of old San Juan. Perfect location to visit!
Stayed 7 nights in Feb 2024
Response from isanabria on 2 May 2024
Thank you for your review! Hope to see you again, soon.

6/10 Okay

Erick

Disliked: Cleanliness
Stayed 7 nights in Mar 2024
Response from isanabria on 2 May 2024
We hope to see you again and exceed you expectations on your next visit.

8/10 Good

Sheila, Chino

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street drainage in front of hotel needs to be unclogged so the street and entrance of hotel do r get flooded when it rains
Stayed 3 nights in Mar 2024
Response from isanabria on 2 May 2024
Thank you for your review. We apologize for the inconvenience caused by the street flooding.

10/10 Excellent

Cruz Dalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was at a walking distance to most stores and historic areas. The thing that was not good was the hotel did not have free breakfast.
Stayed 3 nights in Mar 2024
Response from isanabria on 2 May 2024
We appreciate your review and feedback. We are happy you enjoyed your stay, and will take note of your observation regarding breakfast.

6/10 Okay

Sharon

Travelled with family
It was fine, not bad, not amazing. There was some construction so some things weren’t finished. There were water bottle fountains on each floor, but most of them didn’t work.
Stayed 2 nights in Mar 2024
Response from isanabria on 2 May 2024
We apologize for the inconveniences. We hope the next time you visit us, we are able to exceed your expectations. We have finished with our construction.

6/10 Okay

JANICE

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good, but my only complaint is the parking. There should be at least 2 valet parking available at the time. I had to go around 3 times until the valet came back from leaving other car. Otherwise the valet was doing very good job.
Stayed 1 night in Mar 2024
Response from isanabria on 2 May 2024
We appreciate your review, and we have shared your comment with our Valet team. We hope to see you soon.

6/10 Okay

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view!
Stayed 3 nights in Mar 2024
Response from isanabria on 2 May 2024
Thank you for your review!

10/10 Excellent

Naivel

Liked: Cleanliness, staff & service, property conditions & facilities
El Hotel está muy lindo, recién renovado, con una ubicación y una vista desde nuestro balcón espectacular. La habitación muy cómoda y amplia y los trabajares muy amables.
Stayed 3 nights in Mar 2024
Response from isanabria on 2 May 2024
Muchas gracias por tu comentario! Esperamos verla pronto.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E everything
Stayed 1 night in Mar 2024
Response from isanabria on 2 May 2024
Thank you for your review.

10/10 Excellent

Miranda

Liked: Property conditions & facilities
Beautiful hotel and very nice staff.
Stayed 3 nights in Mar 2024
Response from isanabria on 2 May 2024
Thank you for your review! Hope to see you soon.

2/10 Terrible

Lorraine

Travelled with family
Disliked: Cleanliness
Room was not ready when promised, we had to wait. Washrooms in lobby were very dirty and had no toilet paper. Room was nice. We went to every floor and all the ice machines were broken. I WAS BITTEN BY BED BUGS! I have pictures and still have scares on my left arm. Luckily we only stayed the one night to catch our cruise the next day. This high priced hotel is not worth the cruise ship access convenience.
Stayed 1 night in Mar 2024
Response from isanabria on 2 May 2024
We apologize for your inconveniences. I have shared your concerns with our leadership team. We hope we are able to exceed your expectations on your next visit.