2/5 Poor
E, Santa Monica
Business traveller
28 Oct. 2020
Liked: Property conditions & facilities
The server Kiana, at the Ocean restaurant was attentive & most helpful. The food there for breakfast was excellent. I ate there once, and realized I should’ve ate there more often. It was great!
However, The resort fee was a bogus “hotel just wants your money” charge. I inquired at front desk to see if they can lower the fee bcuz I only stayed 2nights and Used WiFi, and they said it’s a service fee that was implemented in June. So He proceeds to inform me that “regardless if you use the pool or not, it’s a charge everyone must pay”. Well bravo Catamaran, you taught your employees well on what to say if a guest inquired about the resort fee. But here’s the thing, I understand it’s covid, & they had the jacuzzi closed, the fitness center closed, the shows were cancelled on Sunday too - so no luau lighting ceremony. So what am I paying a resort fee for? Oh ya, just WiFi & being able to use the towels in pool area. Now The Area is nice... location is excellent but that resort fee is really not fair to the customer when 3/4 of what you’re paying for is closed. Hotel could’ve been fantastic but they operate more like Spirit airlines for hotels, In the sense they charge for everything. Btw parking is $27./day. And they also charge $100/night deposit (multiple that by how many nights you are staying) for every night you stay, On the plus side they Do give you a covid kit of masks, sanitizer and wipes.
Stayed 2 nights in Oct 2020
