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"Absolutely gorgeous property. Spacious and comfortable rooms. Everything is impeccable; the bed is comfortable. The staff is prompt and efficient. We tried different restaurants in the property and everything was delicious, both food and cocktails! The area is very walkable and safe. You can easily reach the historic center in about 15-17 minutes, walking leisurely. Great views from the rooftop! Our only "negative" comment is that our room was very hot, even with the air conditioner - which was supposedly at max, but wasn't really cooling the room. At night, it was easier to open the windows to reach a comfortable temperature. During the day that was just not feasible. It's only April, so I assume the room would get even hotter in the summer. Puebla didn't normally reach such hight temperatures, but with climate change, Banyan Tree might need to invest in a better cooling system. Other than that, we'd absolutely return - but maybe only in the winter months. 😉"

"personal muy amable"

"Baños muy viejos Cama confortable Sillón incómodo"

"Good"

"Very good"

"If you are visiting lomas de Ángelopolis neighborhood, this hotel has a perfect location It used to be a very good facility, however all the furniture, finishing and decor hasn’t been upgraded. It shows the effect of time. Main door lock wasn’t working properly. Desk clerks were having meals while attending guests. "

"Pésima experiencia, además de que las camas son súper incómodas y duras, el personal de limpieza me robó 200 dólares en efectivo tomados directamente de mi billetera y no quisieron hacerse responsables y ni siquiera se tomaron la molestia de investigar lo que pasó. No recomiendo hospedarse ahí, son unos ladrones. "

"This hotel is excellent. "

"Nada"