All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 29 out of 85 reviews" "
10 - Excellent
29
Rating 8 - Good. 40 out of 85 reviews" "
8 - Good
40
Rating 6 - Okay. 5 out of 85 reviews" "
6 - Okay
5
Rating 4 - Poor. 10 out of 85 reviews" "
4 - Poor
10
Rating 2 - Terrible. 1 out of 85 reviews" "
2 - Terrible
1
8.0/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Shao Jin, markham
Travelled with family, Travelled with family and small children
Definitely coming back! I stayed for 4nights with my kids. Cleans our room everyday. Laundry at 8th floor with nice outdoor environment. Walk to huge mall with many Restaurants and MTR in the mall. Staff were helpful, responsible and friendly. Will recommend to friends and families. Huge thumb up! And thank you to all Vega staff. We had a great stay.
Cleanliness at this property was not of high priority. Linens were often stained and staff at the property did not provide urgency in rectifying issues. Given the starred rating for this property, you would be left disappointed on the mismatch of service and value provided. Only positive is the location of the property to shopping and transport amenities.
Sharon
Response from Matthew Lo on 20 Feb 2024
Thank you very much for your review and share your staying experiences with us. Please accept our sincere apologies for the dissatisfaction that you have experienced. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
6/10 Okay
Yin King
11 Feb 2024
Liked: Cleanliness
Disliked: Amenities
Only 3 elevators sharing with the shopping mall shoppers. Waiting time to go up to guests rooms is far too long. Need to have at least two dedicated elevators for guests only
Yin King
Stayed 3 nights in Feb 2024
Response from Matthew Lo on 20 Feb 2024
Thank you very much for your review and share your staying experiences with us. Please accept our sincere apologies for the dissatisfaction that you have experienced. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Room is clean but a bit dated.
It is just on top a big shopping center and MTR station, convenient.
Ka Man Jenny
Response from Matthew Lo on 20 Feb 2024
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. Please accept our sincere apologies for the dissatisfaction that you have experienced for staff's attitude and the room's cleanliness. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
6/10 Okay
Peter
7 Oct 2023
Peter
Stayed 14 nights in Sep 2023
8/10 Good
Shan Shan
18 Sept 2023
Liked: Cleanliness, staff & service
The hotel is in a great location above the MTR station and links to multiple malls. You do not need to go outdoors to be exposed to the heat and humidity.
Shan Shan
Stayed 12 nights in Sep 2023
Response from Alan Fung on 4 Oct 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
8/10 Good
Hiu leung
29 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
so far so good
Hiu leung
Stayed 2 nights in Aug 2023
Response from Alan Fung on 7 Sept 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
8/10 Good
YUEN BING
23 June 2023
YUEN BING
Stayed 16 nights in Jun 2023
Response from Alan Fung on 22 July 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
8/10 Good
Verified traveller
1 June 2023
Liked: Cleanliness, staff & service, room comfort
A bit tired
We have stayed at this property plenty of time when it was under Holiday Inn Express. Service is still very good under Vega Suites, however the furnishing is getting a bit tired and perhaps can do with some refurbishing.
Verified traveller
Stayed 9 nights in May 2023
Response from Alan Fung on 19 June 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team members to keep up our standard and continuously improve ourselves. Furthermore, please accept our sincere apologies for the dissatisfaction that you have experienced with the tired furniture. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
The pillows and blankets in the room were extremely smelly (sour stinky smell) and the air conditioning was just as bad pumping in smelly sour air. The carpet was also dirty as well.
Mark
Stayed 4 nights in May 2023
Response from Alan Fung on 19 June 2023
Thank you very much for your review and share your staying experiences with us. Please accept our sincere apologies for the dissatisfaction that you have experienced with the room condition. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
4/10 Poor
Wendy
Travelled with family
25 May 2023
Disliked: Property conditions & facilities
Very poorly lit especially in the hallways. Long wait for elevator.
Wendy
Stayed 6 nights in May 2023
Response from Alan Fung on 19 June 2023
Thank you very much for your review and share your staying experiences with us. Please accept our sincere apologies for the dissatisfaction that you have experienced with the lit and the guest lift efficiency issue. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Well maintained, clean, good size room, fast wi-fi, courteous and helpful staff, easy access to several shopping centers which offer good choice of food and shopping, next to bus terminal and TKO MRT station . Only complain is 20 levels are only served by two lifts causing delays.
Ka
Stayed 8 nights in Apr 2023
Response from Alan Fung on 7 May 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Meanwhile, please accept our sincere apologies for the dissatisfaction that you have experienced for guest lifts efficiency issue and please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
You needed to sort out the lifts issues, customers are going to the restaurants have to give the right direction for using the right lifts. The hotel residents are struggling to get in or using the lifts whenever the restaurants are opening. Apart from that, all good !
Tsang Pui
Stayed 1 night in May 2023
Response from Alan Fung on 7 May 2023
Thank you very much for your review and share your staying experiences with us. Please accept our sincere apologies for the dissatisfaction that you have experienced for the guest lift efficiency issue. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
6/10 Okay
Kin-Wai David
22 Apr 2023
Kin-Wai David
Stayed 4 nights in Apr 2023
Response from Alan Fung on 21 May 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
10/10 Excellent
Frankie
6 Apr 2023
Frankie
Stayed 3 nights in Apr 2023
Response from Alan Fung on 7 May 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
The room that we were staying had an unpleasant smell of mold. There were lots of stains on the carpet. It seemed that the management did no bother to shampoo and/or remove the ugly spot. However, the housekeepers had been doing the job very well.
Verified traveller
Stayed 28 nights in Feb 2023
Response from Alan Fung on 10 Apr 2023
Thank you very much for your review and share your staying experiences with us. Please accept our sincere apologies for the dissatisfaction that you have experienced for the room cleanliness. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
10/10 Excellent
Chi Lit
Business traveller
22 Mar 2023
Liked: Cleanliness, staff & service
I think the carpet is time to replace. The air conditioning sound is a bit loud too.
Chi Lit
Stayed 5 nights in Mar 2023
Response from Alan Fung on 10 Apr 2023
Thank you very much for your review and share your staying experiences with us. Please accept our sincere apologies for the dissatisfaction that you have experienced for cleanliness of the carpet and the air-conditioner issue. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
8/10 Good
Joseph
19 Mar 2023
Liked: Cleanliness, staff & service, amenities
Nice view of the natural environment, especially the sea. Cleanliness could be improved if small cockroaches disappear with pest control and tidiness.
Joseph
Stayed 6 nights in Mar 2023
Response from Alan Fung on 10 Apr 2023
Thank you very much for your review and share your staying experiences with us. Please accept our sincere apologies for the dissatisfaction that you have experienced for cleanliness if the room. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
10/10 Excellent
YIN MING
27 Jan 2024
YIN MING
Stayed 2 nights in Jan 2024
Response from Alan Fung on 4 Feb 2024
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
10/10 Excellent
Cheung for
30 Aug 2023
Cheung for
Stayed 1 night in Aug 2023
Response from Alan Fung on 7 Sept 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Furthermore, please accept our sincere apologies for the dissatisfaction that you have experienced for noise issue. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
8/10 Good
Verified traveller
Travelled with family
23 July 2023
Liked: Staff & service
Verified traveller
Stayed 11 nights in Jul 2023
Response from Alan Fung on 8 Aug 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
10/10 Excellent
Han Chen
5 July 2023
Han Chen
Stayed 2 nights in Jul 2023
Response from Alan Fung on 22 July 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
8/10 Good
Lai Na
3 July 2023
Lai Na
Stayed 2 nights in Jun 2023
Response from Alan Fung on 22 July 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.
The room is in pretty good condition. Elevators are kind of slow though.
Kar Wei
Stayed 1 night in Jun 2023
Response from Alan Fung on 22 July 2023
Thank you very much for your review and share your staying experiences with us. We are grateful to know that you are satisfied with our hotel service; while most important of all, your positive feedback is definitely the greatest encouragement for our team member to keep up our standard and continuously improve ourselves. Your feedback will be shared among all departments and team members as a recognition for their performances. Furthermore, please accept our sincere apologies for the dissatisfaction that you have experienced with the guest lift efficiency issue. We treasure every single guest's feedback about their staying experiences and only through valuable criticisms such as yours we would be able to improve ourselves. Please be assured that our hotel management would review it in serious manner and enhance the service quality to be ready for your next arrival. Once again thank you very much for your support to Vega Suites. We look forward to welcoming you back in the near future.