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Reviews of Neptuno

Neptuno
Urbanización Playa Serena,Paseo Central, Roquetas de Mar, Andalusia

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 94 reviews" "
Rating 8 - Good. 48 out of 94 reviews" "
Rating 6 - Okay. 17 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 1 out of 94 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from JUAN NUÑEZ on 18 Aug 2020
GRACIAS

8/10 Good

FOGGY, San Fulgencio, Alicante

Travelled with partner
Liked: Staff & service
Apartment accommodation was very good, overall emphasis was towards the Spanish pensioners who were with "Imerso" packages. Buffet meals were very much geared to that market, limited choice and in the main very basic. Otherwise, good location for time of year and good accommodation.
Stayed 5 nights in Dec 2019

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your money, book somewhere else
Rooms are a good size but small when they have 2 kingsized beds in it. Furnishings old and outdated and in need of replacing as all damaged. As winter, even though it was hot you could not put air conditioning on and no fans available. Reception suggested we open the patio door. Cats fighting all night so no sleep. Really pleased to leave this hotel.
Stayed 2 nights in Dec 2019

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location with good facilities
Located just 2 minute walk from restaurants and bars, 5 minutes fromthe beach. Food is only warm, that is the only down side, great choice though.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
We had a very large room ...with 2 very comfortable double beds....and great balcony
Stayed 11 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 1 bed apartment which was more than spacious enough for our needs. We were surprised that it even had a corkscrew. We stayed on a half board basis and were pleased that there was cava for breakfast. The food may not have been of the best quality, but there was plenty of choice. The drinks were expensive, so we didn't bother. The hotel in November is frequented by a large number of Spanish oaps.
Stayed 5 nights in Nov 2019

6/10 Okay

Maxine

Travelled with family
Liked: Room comfort
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean, efficient and friendly staff. Hotel room was cleaned daily
Stayed 7 nights in Oct 2019

8/10 Good

Kath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious family hotel
Good quality spacious room! Lovely swimming pool. Bed and breakfast only so can’t comment on evening meal! Choice of continental breakfast excellent but all the hot food was cold and no fried eggs! Omelette chef would make omelette but not fried egg??? Location good and close to bars and restaurants.
Stayed 1 night in Sep 2019

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
Adequate hotel. Food terrible
Stayed 1 night in Sep 2019

8/10 Good

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be returning
Really helpful staff. Great swimming pool and comfortable apartment. Only downside was no kettle or toaster in the kitchen
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and clean rooms!
We didn't eat at the hotel but the room was clean and the hotel was in a good location.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, lovely spacious rooms but a different place at the weekends when it was very busy.
Stayed 11 nights in May 2019

6/10 Okay

shaun

Liked: Staff & service
Disliked: Property conditions & facilities
A little tired
The hotel is getting very tired and in need of modernisation
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Complex
Great service and friendly customer service and restaurant teams. Great food and complex
Stayed 5 nights in Mar 2019

8/10 Good

FoggyMick, Alicante, es

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, premises are needing refurb in many areas. Staff very good, buffet food acceptable, but varying quality. Overall provided a good Christmas break.
Stayed 4 nights in Dec 2018

8/10 Good

Maxine, Kent

Liked: Cleanliness, property conditions & facilities, room comfort
Check in very slow. The man that checked us in answered 2 very long phone calls whilst dealing with us with no apology offered. Entertainment was awful - nothing in english and nothing for kids. The hotel was full of Spanish OAPs - nothing against them but i think this should be made clear when booking so that people don't expect there to be entertainment for younger people and kids. Everything else about the hotel was good. Pools are great but outdoor pool is 120cm at it's shallowest so unsuitable for young kids.
Stayed 7 nights in Oct 2018

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Avoid this hotel. We stayed during February, so granted it was out of season, but I honestly believe that in season this hotel will still not be up to scratch. We had 4 nights booked half board and left on the morning of our third day because we could not stand it any longer even though we had paid in full up front. The hotel was clean but there was a great deal of building work going on inside the hotel which we had not been made aware of when booking. The swimming pool was drained and all the tiles were being dug out when we arrived, with a drill which was making a lot of noise, so out of use. In the reception area one of the main doors was out of use and was being worked on, there was only one bar and one restaurant open in the hotel. The food was horrible, cold slop, inedible. When I complained about the pool being out of use I was told I could use the indoor pool. The indoor pool was under a greenhouse style building which was condensating due to the heat so badly that water was dripping from the ceiling so the area was a death trap with the tiles around the pool being like ice they were so wet. It was certainly not safe for our young children to use. We checked in to our room and found our balcony overlooked a major building site where diggers were working from 8.30am until 8.30pm daily, it was relentless. Staff on reception had no interest in my complaint or why we were leaving a full day early. No refund offered.
Stayed 4 nights in Feb 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to sty cheap, especially if you are solo.
Stayed 2 nights in Oct 2017

8/10 Good

Kevin, England

Liked: Cleanliness, staff & service
Mixed bag
The in room air conditioning did not work and we had to leave the balcony door open all night. The hotel was clean and was great value. Breakfast was ok but hot food was very limited. Bathroom was tired and could do with a spruce up. Staff were very friendly and helpful. Good value for the price paid.

6/10 Okay

Paul

Convenient but food sucks!!!
The room is comfortable and the price is right....however the wifi did not work in the room. The breakfast is bland and poor quality...not worth it.

8/10 Good

Malcolm, Turre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomend
Would highly recomend this hotel,ideal for short break Great location and perfect for relaxing stay.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
January 2016 trip.
I would stay again in the hotel neptuno. Breakfast was varied.

8/10 Good

Mick, Ormskirk

Liked: Cleanliness, room comfort
ok hotel, great value for money
no issues, ticked all the boxes. Happy with room and pool etc etc

6/10 Okay

FAT, LONDON

Liked: Property conditions & facilities, room comfort
It was close to the beach walking distance fine.
SOME OF RECEPTION STAFF ( MEN )WERE REALLY WELCOM AND HELPFULL. THE MAIN MALE CHEF WAS VERY KIND AND EVERY TIME WE WERE LOOKIND FOR SOMETHINGS HE SHOWED THEM TO US WITH A SMILE. THE BUFFET WAS NICE BUT THE WAITERS ( TRESS) ONLY 2 WERE KIND AND HELPFULL BUT THE REST WERE NOT SMILING TO US AND WERE NOT APPROACHING US TO CLEAR OUR TABLE . I FOUND IT STRANGE BECAUSE THEY WERE DOING FOR THE OTHER CUSTOMER. THE ROOM CLEANINESS I GAVE 3 BECAUSE WHEN WE ARRIVED WE FOUND SOME STUFFS IN SOME DRAWERS WHICH MEAN THE LAST CUSTOMER LEFT THEM AND THEY DIDNT BROTHER TO CHECK IT.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from JUAN NUÑEZ on 8 Sept 2021
Muchas Gracias por su atención!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena comida
Stayed 4 nights in Jul 2021

10/10 Excellent

Yohany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estancia
Una estancia genial en familia.
Stayed 5 nights in Jun 2021
Response from JUAN NUÑEZ on 10 July 2021
Gracias por el comentario!!

8/10 Good

Maria Dolores

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from JUAN NUÑEZ on 29 June 2021
Muchas Gracias por sus comentarios!!

8/10 Good

Bibi, Madrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartamento de una habitación ideal para la familia. La piscina muy bien. Mal la conexión Wi-Fi
Stayed 6 nights in Aug 2020

10/10 Excellent

Emilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restauración y limpieza excelente. El dispensador de gel hidroalcoholico de entrada a los ascensores siempre estaba vacío.
Stayed 4 nights in Aug 2020

6/10 Okay

Jose Antonio

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Le sobra una estrella
La comida deja bastante que desear para ser un hotel de 4 estrellas. La limpieza de la habitación no muy buena, cuando entramos a la habitación había un melocotón debajo de la cama, la TV tenía varios restregó es de haber pasado el trapo húmedo y no secarlo, el espejo le pasaba lo mismo. La ubicación del toallero del lavabo está de tal forma que te pegas con el brazo cuando estás en la taza y tienes que hacer maniobras.
Stayed 5 nights in Aug 2020

8/10 Good

Luis, Madrid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ha sido una estancia satisfactoria sin dudarlo. Felicitar a los trabajadores por la labor que hacen, en todo momento les he visto hacer un gran esfuerzo por satisfacer a los clienres aunque creo que la falta de mas personal (en especial en el salon comedor) hubiera facilitado un mejor funcionamiento. Como critica constructiva seria conseguir mas variedad en las comidas, de acuerdo que creo que debe haber pasta todos los dias pero que siempre sea con tomate, me parece un poco absurdo, con lo facil que podia ser tener la pasta sin salsa y que el cliente elija entre alguna que otra variedad( tomate, carbonara, queso, setas, pesto....) de lo mas rico los postres.
Stayed 6 nights in Aug 2020

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel agradable cerca de la playa. Los trabajadores muy amables
Stayed 7 nights in Aug 2020
Response from JUAN NUÑEZ on 20 Aug 2020
MUCHAS GRACIAS!

10/10 Excellent

RAQUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fenomenal
Todo fenomenal, la verdad que relación calidad precio, es muy buena, la comida muy buena, trato agradable y dadas las circunstancias actuales una estancia muy buena
Stayed 7 nights in Aug 2020
Response from JUAN NUÑEZ on 19 Aug 2020
MUCHAS GRACIAS!

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje en familia, instalaciones cómodas, estuve en apartamento. Comida buena y personal amable. Buena animación. Muy cerca de la playa.
Stayed 6 nights in Aug 2020
Response from JUAN NUÑEZ on 18 Aug 2020
Gracias por sus comentarios.

10/10 Excellent

Alvaro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020
Response from JUAN NUÑEZ on 18 Aug 2020
GRACIAS

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble
Muy familiar y en una zona muy cómoda. Recomendable 100%
Stayed 6 nights in Aug 2020
Response from JUAN NUÑEZ on 11 Aug 2020
MUCHAS GRACIAS!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien pero poco control seguridad covid
Me encanta este hotel , la piscina, la comida, el personal, la animación... Este año lo único que ha empañado un poco la estancia es la situación sanitaria actual. Hemos estado del 3al 9 de agosto. De lunes a jueves muy bien pues había poca gente pero a partir del viernes muchas más gente y no me gustó la cantidad de gente que había en el comedor (a tope) y en la piscina donde no se guardaba la distancia y nadie hacía nada por solucionarlo. Se lo llegué a decir al socorrista (que llevaba la mascarilla quitada siempre) y me dijo que con tanta gente era imposible controlar lo de las distancias. La verdad eso no me gustó y opté por salir del recinto de la piscina.
Stayed 6 nights in Aug 2020

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo para ir a la playa
Muy cerca de la playa. Puedes ir andando em meno de 5 minutos. Apartamento limpio, con todas las comodidades. Vista a la piscina con terraza donde puedes disfrutar de los espectáculos que hay por la noche. Este año ,por el covid , hay poca gente y se puede guardar distancias fácilmente y we se agradece el espacio disponible entre personas. Piscina grande y limpia. Comida buena y variada.
Stayed 7 nights in Aug 2020

6/10 Okay

alberto

Travelled with family
Stayed 2 nights in Jul 2020

8/10 Good

Maria Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal para familias.
La piscina del hotel es estupenda.
Stayed 2 nights in Jul 2020

10/10 Excellent

inmaculada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neptuno, muy bien
Todo muy bien, muy agusto y seguro. Limpieza al maximo
Stayed 6 nights in Jul 2020
Response from JUAN NUÑEZ on 29 July 2020
Muchas Gracias!!

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2020
Response from JUAN NUÑEZ on 14 July 2020
GRACIAS!

8/10 Good

Alberto Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Jun 2020
Response from JUAN NUÑEZ on 30 June 2020
Muchas Gracias por su comentario. Un saludo, Juan Nuñez

8/10 Good

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Tony, Baleares

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo ok bien situado muy buen y trato agradable se duerme comodo
Stayed 2 nights in Jan 2020