I don't think the staff here understands the concept of good customer service, especially expected from a 5 star property.
There was a taxi strike in Rome the last 2 days (of 3) that we stayed at the property. The night before checkout I call to arrange for a private car and the answer was that the taxi strike will be over by the morning (my departure). The next morning I check out and ask the bellman for a taxi and the answer was that strike is still on and asked me to arrange for an uber myself at the last minute (at 7 AM in the morning), while scrambling to get to the airport in time. Pure luck, I got an uber just in time (considering that they were in demand due to the taxi strike).
Also - at the time of check-in, we request the front desk to call a restaurant to make a reservation - the answer was no one is picking up at the restaurant - my wife gets a local sim and we call, and surprisingly we get through at first attempt (coincidence? maybe not! ).
This is not the customer service what we are used to from staying at many other 5 star properties in this trip and in prior trips.
This was the worst hotel experience of this trip of 20 days, having stayed at 7 different hotels across different towns in Italy. I would happily give all the other 6 hotels a 5 star rating and this one not more than 2 stars.