2/5 Poor
Verified traveller
Travelled with family
13 Jan. 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services down, dirty spa and food poisoning...
After traveling across Europe for a few weeks the final stop for our stay in Rome was here at this hotel. I hate leaving negative reviews but feel the experience myself and my Aunt had here should be shared with those who may have high hopes for booking this property.
When we checked in the phone in the room was not working. I couldn't call down the to front desk, spa or room service. Instead I was using my personal cell phone to reach the hotel. This was not only a hassle but also at my own expense.
After taking spa appointments we witnessed two young couples in the jacuzzi hot tub in the spa area behaving very inappropriately. It was disgusting illicit acts that do not need to be repeated here. I will say we are just glad that we did not have children with us. When I spoke to Marco the manager about this he seemed to smile and find this concern amusing. I was disappointed with the phone not working in the room as well and I had the feeling I was bothering him with these matters.
Lastly, to make us 100% sure we will never stay at this hotel again, when eating breakfast at the Senses restaurant downstairs, my Aunt got very sick. She has been traveling and didn't have anything to eat until this meal at the hotel. We are sure it was the omelet she had there and sadly could not eat or sleep for a day and a half.
The photos look nice and the location was great however if you can find a better spot for your money I would recommend it. This was a big let down for us.
Stayed 5 nights in Jan 2020
