Rochester CBD Hotels

"Clean"

"Short review: absolute the worst hotel I have ever been to, don’t get fooled by the hotel picture. Long version: I booked this hotel because it is by Wyndham, and the room picture looks very good. The hotel room was recently renovated, and the room condition is the same as what is shown in the pictures, but that is the only good thing about it. The hotel building itself is very old, there is no ventilation in the washroom, and the toilet feels like could be clogged anytime. The a/c in the room only blows hot air, even if I set to the cool mode. The hotel room window is fixed by screws, but the window is not fully closed, which means there is a crack for cold wind blow in during night, and very loud when cars passing by. Staffing wise, the staff has no idea how to run a hotel. My friend book a king bed but when we checked in, they told us only two beds are available. During midnight of our first night, someone just break in my friends room and claimed that he is hotel staff and checking if the room is occupied. My friend have there door latch locked, but it was improperly installed, so it did not prevent people opening the door from the outside at all. The hotel served breakfast for the first day, but they didn’t on the second day, probably because they are too tired from the stripper event last night. Oh right, this hotel host stripping event for ladies opening to people not even staying the hotel. If you are traveling with kids, stay away from this hotel "

"First floor is a little loud, beside that, room is big and clean, bed is comfy."

"Amazing!!!! My husband and I had our microwedding at the Inn on Broadway and they exceeded our expectations. Mary and her team were responsive, professional and kind. The building is breath taking, as they have preserved and maintained over 200 years of historical old money charm. The food was absolutely delicious. We had a feast of numerous dishes and all of them were superb. We had 3 rooms all of which were unique in design and beautiful. I highly recommend booking an event here. It is truly a one of kind location with great staff and service."

"Upon entering the Reception area, the rug in front of the reception desk was visibly dirty. Also the door handle to my room had white dust on it. The property needs an uplift."

"The room said it had a microwave but there was no microwave. The refrigerator was barely cold, no way of adjusting it. There were only 2 towels despite the room able to hold 4 people. We had to ask for an extra towel. There was no body wash in the shower. We had to ask for more. When I called the front desk he was no answer. I had to walk to the front desk and while I was waiting the clerk came from outside. The elevator is disgusting and smells. The bathroom was very tiny with the sink outside the bathroom right by the door. Very strange. The room was clean enough but one night was enough for me."

"Amazing all around! Rooms were big and clean! Staff was friendly! "

"This hotel has two things going for it: it is pet friendly, and they have multiple electric vehicle charging stations. The staff is friendly. The only negative is that the breakfast options are quite meager. "

"Staff was super friendly. Breakfast was ok. One day the food was labeled the other day it was not so I wasn’t sure what it was. The quality was fine. "