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"The pool, sauna and hot tub areas were closed and we weren’t made aware of this ahead of time, which for us was significant because my husband is disabled and could not get to the up the hill location of the alternate location for the sauna, pool and hot tub. Additionally, the alternative location was open until just 15:00. Which didn’t work for my daughter who works remotely. So the trip we planned didn’t end up being the trip we planned. We were offered a refund of sorts, but a simple “heads up” would have been much preferred and would have saved our family birthday trip for my husband. The room was loud in that you could hear neighbors, but the view from our balcony and the hotel food was excellent."

"From check-in to leaving, staff, facilities, location, and amenities were spot-on. If you're traveling to Grindelwald, this is the place to stay."

"Excellent"

"Beautiful hotel, with stunning views of the alps. Room was incredible. Small, but everything you could ever need was available. I wouldn’t hesitate to stay here again. A wonderful few days"

"Amazing views, 5 star spa included, as with spectacular breakfast. Would definitely stay here again."

"Extremely clean room. Super nice and helpful staff…each member of the staff was so kind. The view…OMG..breathtaking!!! The breakfast was marvelous! Don’t miss the gondola ride up to Eiger glacier or further to Jungfrau!! Had a SPECTACULAR time!!"

"Great location with Spa and really great staff. Local recommendations were spot on and one of our favorite places we stayed in 30 days of Europe. "

"The view from the town-facing balcony is awesome. The staff is very friendly and helpful, the hotel itself is fine, just a bit dated. "

"Hotel was in an ideal location from the train station. The room was exceptional. The staff was very helpful and nice."