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"Everything was excellent "

"*Do not book if you anticipate a late evening arrival* My friend and I were commuting from Zurich to Wengen late in the evening (around 11:00PM). We called the hotel staff to notify them of our check in time, only to be told that the last train we were waiting for was under some sort of construction and that there were no more trains after midnight. According to the hotel staff, it seems like trains going under construction was a normal occurrence and it would take 1.5-2hrs to hike up the steep trail. We already knew it was a car free town so there was no way of even getting there. We ended up cancelling our booked stay because there was no way two girls with two bags and three luggages would hike up a trail of about 500m elevation in the dark. The hotel gave us a refund for the first night but refused to refund the second night because they argued we still could’ve made the booking. It's already upsetting that our travel plans were disrupted, and I get that times are tough and maybe business isn’t great but it’s quite unfortunate that they couldn’t be more understanding of the situation. Just a tip for anyone who reads this, unless you absolutely have to book a stay in Wengen, I highly recommend you not to. You are far better off staying somewhere in Interlaken and for cheaper as well."

"Located in the heart of Grindelwald this hotel was fabulous. We decided to book a room with a view of the Eiger and it didn’t disappoint especially sitting on the balcony sipping our coffee admiring the view. Our room was spotless and the bed was very comfy. I’d recommend anyone to use their spa especially the infinity pool on the roof overlooking the Eiger. "

"Extremely clean room. Super nice and helpful staff…each member of the staff was so kind. The view…OMG..breathtaking!!! The breakfast was marvelous! Don’t miss the gondola ride up to Eiger glacier or further to Jungfrau!! Had a SPECTACULAR time!!"

"Great location with Spa and really great staff. Local recommendations were spot on and one of our favorite places we stayed in 30 days of Europe. "

"The view from the town-facing balcony is awesome. The staff is very friendly and helpful, the hotel itself is fine, just a bit dated. "

"Extremely clean and one of the more modern hotels. Breakfast experience was amazing and the views from the balcony were great! Recommend the junior studio suite for views and experience. "

"Excellent property. The ballroom and reception area were very antiquated and well maintained. Definitely get the deluxe double room with balcony for the best views on both sides of the hotel. "

"Hotel was in an ideal location from the train station. The room was exceptional. The staff was very helpful and nice."