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"Hotel confused me for my sister who had a separate reservation. Even though I have platinum status she received the upgraded room. We had identified this at the time of checkin. Service by hotel staff was way beyond expectations. We had two non hotel issues and hotel staff went out of their way to resolve. Can’t say enough about the staff. Breakfast items were limited in types but items all were high quality so it balances out. "

"Excellent hotel."

"Centrally located, near city center and river with a helpful staff. Nice breakfast, quiet. I will return to Santa Lucia House!!!"

"Los Balcones is a great place to stay while traveling in Cuenca - location is perfect & staff are friendly. We stayed in the one bedroom apartment & found it to be very comfortable during our 5 nights "

"It had what one needs, without being luxurious, it had a pleasant atmosphere. The staff was very polite and helpful. The breakfast was good. The rooms were modern and comfortable."

"Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower."

"the price was good , not many options in entertainment "

"Beautiful establishment. The front desk attendant was extremely understanding and accommodating with our late check-in. Rooms are clean and very spacious. Highly recommend!"

"Es una muy buena opción pero el parqueo es dificil y si existen más huéspedes hay que parquear en fila y pedir que retiren el auto, molestoso pero manejable. Un punto que si no me agradò es el hecho de que existe un solo baño. Es dificil con una familia grande."