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"Great hotel overall, conveniently located (ski-in ski-out hotel), great service and restaurant "

"The room was beautiful and clean. The fitness room was nice. The sauna had limited hours so we could not use."

"I made a booking in Nov for a night in Jan for 3 people, the hotel didn't charge me right away, but all of a sudden at the end of Dec, with a different company name. The amount they charged me wasn't what was listed neither (CHF 15 higher), so I had no way to recognise the transaction. After crosschecking everywhere, even chatted with an agent on Expedia, I thought my card info was stolen, and so I had reported it to my bank, cancelled the card and tried to get a refund. Only to find out later, it was the hotel, but they didn’t even contact me. When I made my booking, I had also added the breakfast option, but when I checked in, they told me no breakfast included and asked if I wanted to pay extra…after insisting firmly that the price I paid was including breakfast, hotel finally took a look at the system and confirmed that I was right…. Conclusion: I had to pay extra CHF 20 for my new card, then had to pay CHF 275 AGAIN at arrival (instead of CHF 260 as mentioned on expedia), I was asked to pay for breakfast for 3 people AGAIN at arrival, and now one month after my stay, I still haven’t received the refund of the first CHF 275 that I thought it was a fraud…"

"Cleanliness, ease of access, convenience of bistro"

"Great hotel "

"Good"

"Staff on Sunday morning (we departed at 6:25AM) was very kind to pack a breakfast to go since our bus departed at 6:30AM. We had no time to eat breakfast in the morning and restaraunt did not open till 7am. But staff was so kind to pack a "to go" back with delicious food to eat on the train to Zurich. Thank you. Also staff greeting was very kind when we arrived a few hours before check in. They were able to prepare the room early for us and provide hot chocolate and coffee while we waited in the restaraunt. "

"Helpful staff, good breakfast and a great location for skiing at Andermatt! "

"Clean room, lovely location, wonderful hospitality "