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"My stay was disappointing due to poor service. Housekeeping was non-existent—they gave us cleaning supplies instead of cleaning the room. They also charge extra for coffee refills, which felt unreasonable. The hammam only worked for one of the three days we were there. To make matters worse, I was double-charged and had to call five times, waiting over a week to get my money back. The reception was almost always empty, making it hard to address issues. I wouldn’t recommend staying here unless...

"Lovely welcome. A beautiful place in the middle of nowhere. Food was excellent - evening meal and breakfast. Room was spacious. Bed wasn’t the most comfortable. "

"Views of the mountains and the surrounding area was fantastic."

"Any time again"

"Another great stay at Sunstar hotel, Lenzerheide. Great service from check in staff. Very clean & comfortable hotel with easy access to restaurants, buses & Lenzerheide town a short walk away."

"Amazing breakfast buffet and service. Room was comfortable and excellently equipped. Swiss 5*!"

"Amazing hotel, "

"In all regards, the hotel was outstanding. Classic Swiss hospitality made for a very snug and welcoming place to stay. Kudos to staff, all of whom were courteous and friendly. I would add that the negronis in La Perla were superb!"

"The hotel is very nice to relax, the staff is very helpful, we recommend trying the spa and the helicopter tour"

"Very friendly staff. "

"Spacious room with balcony. Very clean and quiet. Great location. "

"Amazing location, simple and elegant design "

"Nice Hotel"

"Everything was good. Staff, hotel, food and location were perfect "

"Excelent option to stay if you go to laax for ski. Beautifull hotel and great stafd"

"Nice place. Good breakfast. Nice pool "

"Leider Wasserschaden mit fürchterlichen Geruch im ganzen Haus, Zimmer muffig, Aufzug defekt, sehr einfaches Frühstück. "

"Overall amazing experience with this hotel, "

"Hotel magnifique. Personnel au petit soin. Chambre et spa parfait. Un bon moment en suisse. Tres bon petit dejeuner. "

"Amazing resort, perfectly located right next to bus stop, walking distance to ski area and village center. Great facilities and wellness area, including a heated outdoor pool!"