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"Needs a remodel in room, esp bathroom. Terrible cracks in walls. Dirty room. Hair in bathtub, wall dog hair. Lots of dust on thinks like hand soap. Hotel was loud with kids and they sent out a reminder to everyone in the night asking people to be quiet but didn’t state it was a reminder to everyone and I thought I was being accused. Reminder had typo and could have been worded better. Staff was very friendly. Breakfast was ok. "

"Clean room and very friendly staff"

"Was never told pool was going to be closed would have canceled my stay. It was old and very dusty and dirty. Was not your typical Holiday inn express!"

"The room was nice and clean. But a fuse breaker must have thrown because we didnt have no lights when we walked in and the talble lights didnt work. The jacuzzi had jets which was nice but the tub itself was dirty. The hand towels were dirty as well. "

"Place is wonderful!! Great place to stay. Super clean and whole building smells like a spa since there is one downstairs. It’s just a great place to stay. "

"Great experience, very beautiful and cleanly house with great amenities! "

"Went with my parents and daughter to visit my oldest who lives in Big Rapids. It was perfect for us. Wish the weather would have been better so we could have enjoyed the outdoors more. I would love to stay in the summer. I bet it is beautiful. We had snow while we were there and Mike sent someone to shovel the walkway for us. He was very responsive when we had questions. Will definitely stay again when back in Big Rapids."

"Thanks for letting us enjoy ur cabin! We had a great time. House was clean hottub worked great. "

"Christine's response time was more than excellent! There was a lot of snow up here in the last few months and we needed the patio shoveled off so we could use the grille for our dinner. She arrived with shovel in hand within three minutes of our text. She was friendly and helpful with ideas for an afternoon of shopping and lunch.The sunrise suite where we stayed was very clean and well appointed. When we arrived, there was a vase of roses to greet us. The short walk to the hot tub (which was clean and the perfect temperature) was made cosier with the provision of complementary robes. All the utensils that we needed for grilling were provided, and there is a small hot plate and toaster oven provided in lieu of a regular stove top/oven. They worked great for us. Very quiet and peaceful neighborhood except for birdsong which we loved!We would reccommend! "