Punta Sam Ferry Terminal Tours and Activities

The staff was superb

Very respinsive staff. Maintenance is completed promptly Air Conditioning soaked the floor and damaged our clothes. Someone was aware of the situation as the put a towel outside our door, but didn't report the issue. Didn't appreciate that. We lost two pairs of shoes.

The check-in was okay. Despite being a VIP Expedia member, I was not offered any upgrade. I have visited five all-inclusive resorts in Cancun in the last five years, and this one does not meet the standard of a true 5-star resort. Room: Outdated. The rooms are not consistent with 5-star hotel standards. Bathrooms are 1 star standard. Food: Breakfast and lunch were not good at all. The food quality was poor, and we had to wait in line to be seated, which felt inappropriate for a luxury resort. Staff: Excellent. The staff were very friendly, helpful, and professional. Dinner: Dinner was acceptable, but reservations were inconvenient. You have to go downstairs and wait in line to make a reservation, and sometimes everything is fully booked. As a result, we couldn’t try all the restaurants we planned. Waiting in line to make dinner reservations at a 5-star hotel does not make sense. Coffee Shop: Only one location with limited options. Beach: Clear and beautiful. Swimming pools: Perfect. Kids club: staff super nice. Activities were good in general. We liked the staff a lot Overall: The resort was okay but overrated. Family friendly. It feels more like a 3–4 star resort, not a true 5-star property.