Family Hotels & Resorts in Punta Nizuc from AU$48

"Food was very good. A lot of variety, the staff was excellent always very attentive and helpful and the hotel was clean and very nice , I will recommended for sure and stay again there "

"My boyfriend and I had the ocean view king suite and it was huge! Super clean. Everyone was super friendly including Jose. He kept the vibes up and was truly an amazing soul! I enjoyed the food at each restaurant. 10/10 for me. We cannot wait to go back! "

"Everything was wonderful and everyone was so helpful. "

"great stay, I will be booking again!"

"Very disappointed at this hotel, don’t even believe the 9.2 rating, it’s short staffed, no waitress at the beach, no good amenities, room for some reason u can’t open the balcony doors or the floors will get wet, (condensation they said ) never seen it happen in any other hotel, restaurant by the pool open at 11am and closes at 3pm, can’t say anything staff will get mad at you, it’s just soo much bad for this hotel, would never recommend to anyone."

"Breakfast food was absolutely amazing. Fresh everyday."

"No me gustó k lavaban los vasos y copas plásticos en un recipiente plástico no lo lavaban ni enjuagaban bien Por lo demás todo estuvo muy bien"

"We booked two rooms, each with two double beds but one of the rooms we got had only a king size bed. Instead of finding us another room with two double beds, we had to get another single bed rolled in. One of the rooms constantly smelled like mold. As an all-inclusive, the hotel is not a great option for anyone planning on doing lots of early morning excursions as no real food options were available before 7:00 am. Yes, you can pick up a ready made sandwich, some unhealthy danish/muffin options, fruit and a drink from the 24 hour buffet, but these options are not great, especially for vegetarians and if you are concerned about the safety of uncooked fruits and vegetables. Also, the quality of drinks and food were just average, with sugary syrups used instead of juice in the fancy drinks and grissly/fatty meats. The pools and setting were terrific of course but it would be nice if someone actually monitored the hallways to keep people quiet during sleep hours. Every night we could hear the voices of excited party folks reverberating around the concrete hallways, had drunken fools knock on the 'wrong' door in the middle of the night, or had someone pull the fire alarm. This did not make the hotel a restful place. I thought by picking a hotel that included families that it wouldn't be such a party hotel but that was not the case."

"I spent a lot of money expecting to enjoy a relaxing vacation, but unfortunately the experience was disappointing. The room had ants and roaches, and management wanted to send people to spray the room while we were staying there. When you’re on vacation, the last thing you want is to worry about bugs getting into your luggage or belongings. The property is also extremely big, so you constantly need golf carts to get around. Sometimes we had to wait close to 30 minutes just to get picked up and go from one place to another. Customer service was poor, especially when trying to get help or solve issues. The restaurants themselves were good, but getting into them was very difficult because everything was overcrowded and busy. Unless you made reservations two days ahead, your chances of getting in were very low. Overall, the resort looks nice, but the experience did not match the amount of money we paid."