Family Hotels & Resorts in Puerto de la Cruz from AU$59

"A very disappointing hotel in desperate need of refurbishment. Our Junior Suite was nothing like the photographs in the hotel promotion. It was a dark gloomy room with dangerous wiring. The tv couldn't be plugged in and the door to the balcony wouldn't lock. (We were on the first floor and the unlocked door was a real worry.) The food was mediocre. Entertainment left a great deal to be desired."

"This cannot be a 5 Star hotel. It should not be more than 3 stars. It is a very old hotel, staff was not helpful, we paid for breakfast during booking but they said its not included in spite of me showing them on the booking app. Location is not ideal, its very far from the airport and main lively area, unless you have a car its not convenient getting anywhere. Amenity timing is not good, bathroom and room also was not the best. The only good thing about this hotel was the view from the room-ocean view, that's it. We paid a lot for a 5 star experience but were disappointed. "

"A lovely hotel, outdoor pool was well heated even though the weather was cloudy it was a very pleasant swim. Breakfast was plentiful and nice. Overall a great stay and would recommend "

"I was in a room facing the hotel pools, so no view to speak of. Good central location age easy to enjoy the ocean across the street. Julio ( I hope i have the spelling correct was amazing in the dining room. Very welcoming and willing to speak English and help me out. Room cleaning was equally amazing and accommodating to my requests not to have the room done everyday. Overall i found the housekeeping to be very environmentally aware. Older ladies in the front desk could do with some customer service training. "

"Staff very friendly and helpful, hotel and rooms dated but very clean"

"We had a nice room with gorgeous ocean view. The hotel has very spacious common areas. Free parking was not hard to find. It has easy access to the highway, in case you are planning driving to many of the surrounding viewpoints. This hotel would be particularly convenient for visiting Loro park. Staff was polite and very helpful."

"This hotel is definitely not 4* as it claims. I found the people at the reception to be unhelpful and sometimes down right rude. When I got the hotel I discovered to my horror that they are renovating on the floor above me with noise of banging and drilling going on for most of the day, the worse thing was that when I booked the hotel on Expedia nowhere did it say that there are any renovations in progress during my stay. The room itself was nice comfortable and clean but the hotel itself was boring, there was some silly entertainment at night and I found the food to be unimaginative, and repetitive. The saving grace to this trip was the glorious weather and beautiful Tenerife. And I would definitely visit Tenerife again. This hotel might be some people's Cup of tea, mine it was absolutely not and would not stay there again even if was free!! "

"Room had no windows to the outside just internal windows viewing the corridor and into an air duct which could be noisy. I did request information from the hotel regarding this when it was brought to my attention however they never answered my query. Beautiful views couldn't be enjoyed. The staff I came into contact with were all very nice."

"Everything was good, except the view. The bedroom was tidy and clean, we had to ask for additional pillows, but otherwise was ok. Sadly they do not supply the safe free, you have to rent the “lock” on a daily charge of €3 with a €20 deposit, refundable when you return it on check-out. As we like a cuppa first thing in the morning, we had to hire a kettle from the hotel as none was supplied in the room, this came with a deposit of €15 also refundable on check-out. We received 2 cups and saucers, but no tea or coffee was supplied with the kettle, so we had to do a visit to the ‘Hyper Dino’ for tea bags when we went out. We booked this hotel for its location in the town and would have preferred a room at the front as you would have a better view, the rest of the hotel faces high rise blocks of buildings and flats. There is a tiny view of the sea if you can see through the gaps. "