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Hotel Puerto Palace
4.0 star property

Upscale hotel near Plaza del Charco
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hotel Puerto Palace

Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, pool loungers
Building design
Down duvets, minibar, desk, blackout curtains
Outdoor dining
Reception

Overview of Hotel Puerto Palace

Reviews
8.4

Very good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast includedBreakfast includedBreakfast included
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included

Check out the area

Map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
  • Popular LocationPlaza del Charco14 min walk
  • Popular LocationLoro Park3 min drive
  • Popular LocationLago Martianez Swimming Pools3 min drive
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)30 min drive
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Room options

Standard Single Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

Standard Triple Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds

Economy Triple Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Standard Double Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

Economy Double Room (2 adults + 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Bidet
  • Sleeps 2
  • 1 King Bed

Family Room (2 adults, 2 children)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

Family Room (3 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Double Room Single Use

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Bidet
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

Standard Single Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Bidet
  • Sea view
  • Sleeps 1
  • 1 Single Bed

Standard Single Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Bidet
  • Sleeps 1
  • 1 Single Bed

Double Room Single Use, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Bidet
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

Economy Double Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Bidet
  • Sleeps 2
  • 1 King Bed

Double Room Single Use, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Bidet
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Large Single Beds

Family Room (3 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds

Double Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

Double Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

Triple Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds OR 3 Large Single Beds

Triple Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds

Double Room, Pool View (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Double Room, Sea View (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

Standard Room (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

Family Room (4 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds

Similar properties

About the area

Puerto de la Cruz

Located in Puerto de la Cruz, Hotel Puerto Palace is near theme parks and near the beach. San Telmo Promenade and Dock of Puerto de la Cruz are worth checking out if an activity is on the agenda, while those looking for area attractions can visit La Vola and Jardin Aquatico. Travelling with kids? Consider Botanical Gardens and Pueblo Chico Theme Park. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.

What's nearby

  • Taoro Park - 7 min walk
  • Plaza del Charco - 14 min walk
  • Puerto de la Cruz Town Hall - 16 min walk
  • Loro Park - 3 min drive
  • Lago Martianez Swimming Pools - 3 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive

Restaurants

  • Mazaroco - 13 min walk
  • Bar Reilupeli - 11 min walk
  • Restaurante Peruano - 13 min walk
  • Alberto's Bar - 4 min walk
  • Restaurante-Pizzeria Don Camilo - 13 min walk

About this property

Hotel Puerto Palace

Upscale family-friendly hotel
Close to Plaza del Charco and Lago Martianez Swimming Pools, Hotel Puerto Palace provides a free breakfast buffet, a poolside bar and a terrace. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a massage or a manicure/pedicure. Pilates classes and fitness classes are offered at the gym; other things to do include basketball and volleyball. Free in-room WiFi is available to all guests, along with mini golf and a garden.
Other perks include:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • An outdoor tennis court, babysitting (surcharge) and meeting rooms
  • A porter/bellboy, concierge services and coffee/tea in reception
  • Guest reviews say good things about the overall condition
Room features
All 314 rooms include comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Rainfall showers, bidets and shower/bath combinations
  • Balconies or patios, daily housekeeping and desks

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Building
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV

Food and drink

  • Minibar

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day.

Payment types

Important information

Optional extras

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Puerto Palace have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Puerto Palace?

As of 25 Apr 2024, prices found for a 1-night stay for 2 adults at Hotel Puerto Palace on 2 May 2024 start from AU$131.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerto Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerto Palace?

Self-parking is free at this property.

What time is check-in at Hotel Puerto Palace?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Hotel Puerto Palace?

Checkout is at noon.

Where is Hotel Puerto Palace located?

This family-friendly Puerto de la Cruz hotel is located near the beach, within a 15-minute walk of Taoro Park and Plaza del Charco. La Vola and Garden Beach are also within 15 minutes.

Hotel Puerto Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 152 out of 408 reviews" "
Rating 8 - Good. 180 out of 408 reviews" "
Rating 6 - Okay. 50 out of 408 reviews" "
Rating 4 - Poor. 19 out of 408 reviews" "
Rating 2 - Terrible. 7 out of 408 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a wonderful area inside!
Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Stayed 9 nights in Jan 2024

10/10 Excellent

Feruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No so bad at all.
Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Stayed 9 nights in Dec 2023

10/10 Excellent

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023

8/10 Good

Yevgeny

Stayed 9 nights in Dec 2023

10/10 Excellent

Johannes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Xiaoyi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, kids friendly
Stayed 12 nights in Aug 2023

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Jane

Stayed 1 night in May 2023

10/10 Excellent

John

Stayed 2 nights in Apr 2023