Prestmont Hotels, Dallas

"The hotel property and stay were excellent. The food is good but a bit overpriced. Otherwise the hotel was a good rate, clean rooms and attentive staff. "

"At check-in, the attendant initially told me there were no rooms available. I questioned this because I had a confirmed reservation, and only after I pressed the issue did he “find” a room for me. The first room I was given had a significant amount of hair in the bathtub, which was extremely unsanitary. I had to go back down to the front desk to request another room. This occurred shortly after the same employee had returned from what appeared to be a “smoke” break, and he seemed somewhat disoriented when helping me. Later that Saturday night, I again saw the same employee outside the front lobby doors “smoking” with a friend. The hotel itself is clearly in need of renovations. The rooms have a noticeable unpleasant odor, the bathrooms are extremely small, and the showers oddly have no full door or curtain. During my stay, I heard numerous guests at the front desk complaining about a variety of issues. When we checked out, we had to wait over 20 minutes for an elevator to reach the 9th floor so we could bring our belongings down. The elevator floors had food all over them, and the entire hotel—especially the elevators—had a very strong, unpleasant smell. Additionally, the photos online were very misleading and do not accurately reflect the condition of the hotel. Many guests I observed that evening were clearly frustrated and voicing complaints. Additionally the parking was very sketch and you had people parking in no parking spots. I am personally disabled as well. "

"Friendly staff"

"Clean room. Friendly staff. "

"Dirties hotel room I’ve ever attempted to stay in… got a second room and had to kill a roach so I left and requested a refund for my stay "

"It was good"

"Beds were nice and comfy. We enjoyed our stay. We were bummed because they had to close down the hot tub and pool area while we were there."

"Very good"

"Nice location"