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"As soon as we checked in, I had to call to get our room re-cleaned. There were sticky globs on the vinyl floor and bedside tables. Our room had an upstairs sleeping area and the carpeted staircase had visible stuff in the carpet. When the cleaning staff swept the stairs, the dustpan was covered in the dirt and bits of trash that wasn’t cleaned before we arrived. And the water park area was gross too. Even when we arrived within half an hour of park opening, there were globs of hair and old bandaids on the ground. And the water features were flowering with rust. We’ve been to other GWL before and I was really really disappointed in the way this one was managed."

"The property seemed new. The unit was immaculate, and so was the lobby. We were unable to take advantage of the complimentary breakfast due to flight arrangements. We would stay again."

"Nice property and nice, clean rooms but the bed was not very comfortable. "

"Clean room, great amenities. Staff were never at desk"

"The last day our room was not serviced when we return at 3:30 pm. I called the front desk and asked for fresh towels, toilet paper, and facial tissues. When we left for dinner at 5:30 we still had not been serviced. I asked the housekeeper in the hall to service our room. When we returned, I saw a towel under the sink an assumed the towels had been serviced. However, the toilet paper and tissues had not. I went out in the hall and asked the housekeeper for toilet paper and facial tissue. The next morning, as we were preparing to leave, we found only one towel under the sink. I would expect this level of service from a Holiday Inn, but it is unacceptable for an Omni Hotel."

"The cleaning products used in our room were very strong in scent and a little overpowering. The dog fees for very expensive and breakfast is an extra charge, these offset the good value on the room rate"

"The staff are great! So helpful!! Amazing crew and shuttle is awesome! Great restaurant! "

"For sure, my best stayed at Dallas"

"Our hotel room's air conditioning did not work. The weather was not bad so we dealt with it. The stay was work related and we were in and out and did not have time to get corrected. I will be staying by the DFW airport again this week, just not sure if the stay was worth the $$$. "