Top Hotels Near Preserve Area Heuckenlock in Hamburg from AU$116

"The hotel is always great. The location is perfect and the beds are comfortable. I love the shower, the small mini bar and the amenities. I think this is my favorite little hotel. However, this trip was irritating. I stopped by at 11am to drop my bags. I had a show at 1pm. A security personal stopped me saying the hotel had been reserved and I could not enter. Even to just drop my bag. I asked him if there was somewhere nearby I could leave my items and he said ‘I don’t know’ very rudely. Nowhere in my booking information did it say the hotel was not accessible until 2. I did an online check in, it asked what time I was arriving, I selected 11am and there was nothing mentioned. I luckily had stayed at another hotel in the area the nights before so I took my bags all the back to my former hotel. I would have actually left them there to begin with, had I known. They could have at least offered to tag my bag and take in on to the luggage room when I came by. Or apologized that I could not enter. I was met with hostility. Now, the person that checked me in was kind, the room was still fine. But the way I was treated was not fair. I usually get in before noon, and now I wonder if there will be more instances like this. Due to this, I will probably go to the hotel next door instead. "

"Friendly staff"

"Everything was wonderful!!!"

"Lovely room and friendly staff"

"amazing apartments "

"Large, clean room"

"Friendly staff "

"Good secure parking. Rooms comfortable and well laid out. Great for an overnight stay when travelling. Customer service was great and the area around the hotel felt very safe."

"the bathroom had a strange scent. checking in was a nightmare. calling the second floor the"first floor" is apparently the "way it is done" on Germany. The employee knocking on my door telling me (in German) that I need to leave at 11. Even though it was only 10? I would recommend staying somewhere else. the price was not worth the experience"