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"The staff are a credit to the hotel. I found them helpful and friendly. Our room was upgraded to the president suite room 128 i would highly recommend for families. Even though the room was a little dated it was clean and tidy. Have already rebooked for our next break"

"Our room was just perfect for us as teenage daughters had their own space, as did we. The staff were all fantastic with particular praise going to the breakfast staff who were fantastic…as was the breakfast!!"

"Breakfast was much better than last year. Room was fantastic and housekeeping done a fantastic job. Cracking views with glass floor to ceiling. Love this place"

"All good staff friendly "

"The room was spotless and the staff could not be faulted"

"Friendly staff, decent location, would definitely return. "

"Love Pine Lake. It's so tranquil. The geese and swans on the lake, the lovely setting, helpful staff and great massage therapist. "

"Room was lovely, hotel was clean and staff were friendly, parking costs £10 a night which is expensive when most other properties don’t charge when they have a car park attached Food was lovely with great choice "

"Great hotel, with friendly and helpful staff. Small things make all the difference and the experience was consistent all through the hotel. From a personable arrival at reception, giving me all the relevant info (last orders, gym opening times etc), friendly gym staff and great customer service and meal in the restaurant. I forgot my tooth paste and the lovely lady at the desk (apologies didn’t get name) gave me a toothbrush and toothpaste. I also didn’t know how to find the gym and she walked me there. Really made me feel valued as a guest. So much so, I enquired about the cost of the conference room for the day as hold quarterly business meetings with a small uk team who stay over the night before and have a full day meeting. I’ll be putting this hotel forwards as a suggestion for a future meeting. I work in sales and so stay in a lot of hotels weekly, all over the Uk. This is the first time staying here and is already in my top 5 hotels. Particularly love the gym and pool facilities which is what often draws me to picking hotels. Thanks Marriot Preston team! Great job :)"