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"We have asked for double bed or queen's size bed but received 2 separate beds, no night tables, mattress very firm, woke up with a back ache, pillows very firm, woke up with a neck ache. Breakfast is basic. Good stay if you want to join the army..."

"It's fine. If you need a place to lay your head before a flight, go for it. But a couple important things to know: the onsite restaurant is breakfast-only (despite being listed as "open 24/7" online), and the area is a total food desert. If you don't have a car, you're pretty much screwed food-wise. You're going to want to go grocery-shopping before checking in, or get ready to Deliveroo a lot. Also, your room won't come with a fridge unless you book "premium". And even then, it's just a fridge and coffee maker, no microwave. But I want to reiterate that it's a totally passable place if you just need someplace to sleep before your flight at Amerigo Vespucci. Clean enough, very friendly staff."

"The only thing I didn’t like about the hotel they had no AC so I was really hot"

"Did not feel safe, halls smelled like weed, and the cleaning staff just randomly opened my locked room with their key without knocking. It was so scary."

"Bed was ok. Terrible shower. The size of a phone booth. No air conditioning. The whole hotel is dated. But clean. "

"The staff was very friendly and helpful. The Hotel is a little far of everything but the stay was affordable. The room was okay. Its needs some updates and the walls need some retouch of painting. The breakfast was very good and have varieties to eat. "

"The check-in reception staff were excellent—efficient, welcoming, and professional, setting a strong first impression. Unfortunately, the breakfast experience fell significantly short. The staff appeared stressed, disengaged, and at times discourteous. The buffet was closed approximately 10 minutes before the stated closing time, which was both unexpected and inconvenient. On a Sunday, when breakfast was scheduled until 11:00am, an elderly guest seated at 10:46am was abruptly told, “it’s all closed.” Similar interactions with other guests reflected a lack of attentiveness and basic hospitality. The overall quality of the breakfast was below average, and the service experience reinforced the impression that guests were more of an inconvenience than a priority. Even simple requests—such as asking for paper napkins—required repeated follow-ups and long waiting times. Additionally, the absence of soap/ shower gel in the bathroom was a basic oversight that just adds to annoyance. The room itself was acceptable—clean, but nothing great. The thermostat was funny or a dummy, I am not too sure. Overall, while the reception team performed well, the poor breakfast service and lack of attention to detail significantly impacted the stay. Based on this experience, I would recommend choosing a Hilton Hotels or Marriott Hotels property instead. The service standards and overall experience here have unfortunately left a lasting negative impression of the Novotel. #NeverAgain "

"We booked this hotel because it said they have airport shuttle and it is 10 min away from airport since we are leaving early in the morning, however there was no shuttle service, although they will help you to call car service. So I felt this info was incorrect and misleading. We had to take taxi into center of Florence and took taxi back, we would booked other hotel in center of the city. Other than that, People were nice , we have no other issues. "

"Great place, we paid for breakfasts, really good food breakfast, we have great time. "