SCAM! Oct 2018 Coco Beach Resort is not like website, photos were taken when resort was new. Pics & good reviews led us to book here. We dont believe the positive reviews are by people who have paid to stay here.
They 'lost' our beachside bungalow booking, we got a run down, moldy, filthy, unhygienic room. Broken screens let mosquitoes pour into our room resulting in 50+ bites. Booked for 6 nights, left after 2, disgusted with the state of what was advertised as a 4 star resort.
Amenities as stated, did not exist. White sandy beach = lumps of concrete & coral underfoot. NO sunlounges, umbrellas, hammock, bicycles. Bar & restaurant area near pool was covered in leaf debris, water damaged, clearly unused & pool filter not in operation. Cyclone damaged? then why leave your 4* pics on the website when you cannot supply?
Dining was disappointing with only 4-5 choices on the menu, no white table cloths/napkins as advertised, chipped crockery, cracked glassware, a small paper serviette & incredibly overpriced for basic food and small servings.
Room 5 was nothing like pics. A dirty room, stained bedding, shower had cracked tiles, mold & broken fittings. Electrical cables hung over bathroom wall.
Stuart the GM seemed apologetic, but similar reviews over 3 years suggest his apology was a rehearsed speech.
Attempts at refund thru Expedia = denied by owners who own 3 resorts all currently FOR SALE.
Offered us another stay here. Why would we?
Our fight for a refund WILL continue!