On the beach

Reviews of Port Albert Motel

2.5 out of 5
Port Albert Motel
37 Wharf Street, Port Albert, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 33 out of 73 reviews" "
Rating 8 - Good. 26 out of 73 reviews" "
Rating 6 - Okay. 9 out of 73 reviews" "
Rating 4 - Poor. 5 out of 73 reviews" "
Rating 2 - Terrible. 0 out of 73 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk or scooter ride for the kids to the park.

6/10 Okay

Carmen

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2022

8/10 Good

Gloria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that was by the water. Loved that the fridge was big enough and had a microwave and sandwich maker. Didn’t like that there’s no wardrobe for our clothes and that the walls are not thick enough. If you have noisy neighbours you can hear them
Stayed 3 nights in Mar 2022

6/10 Okay

Brenda

Quiet little town.
The room smelt of smoke which wasn’t pleasant , no signs to say NO SMOKING. Which I think they should have because people still think they can smoke!!
Stayed 2 nights in Mar 2022

10/10 Excellent

Gaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price of the room, the facilities were very good. We were very comfortable.
Stayed 2 nights in Mar 2022
Response from Port Albert Motel on 21 Mar 2022
We are so happy that you enjoyed your stay at Port Albert Motel.

8/10 Good

Geoffrey

Stayed 1 night in Feb 2022
Response from Port Albert Motel on 2 Mar 2022
Thank you for taking the time to leave a rating for Port Albert Motel. We are glad that you enjoyed your stay.

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and facilities were ok. Areas like windows hadn't been cleaned in a long time but get what you pay for. Ceiling was covered in plaster patching and room obviously had smokers in it at some point. On the other hand, beds were super comfortable and linen was super clean and fresh. All decor issues aside we enjoyed our stay and would stay there again.
Stayed 1 night in Feb 2022
Response from Port Albert Motel on 2 Mar 2022
Thanks for your feedback and I am sorry that some aspects did not meet your expectations. The ceiling has some patches as we have very recently installed brand new LED lights and Air Conditioners to the entire motel. As we are a very small establishment we have to wait until non-peak time to re-paint all the ceilings, but hopefully you enjoyed the brand new lighting and Air Conditioners in the meantime. We are glad that you found our new beds to be comfortable, clean and fresh and we look forward to your next stay.

6/10 Okay

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
It’s centrally located in the town.
Stayed 3 nights in Jan 2022
Response from Port Albert Motel on 1 Feb 2022
Thank you for your review. We are lucky to be in such a fantastic location in town, right on the water.

10/10 Excellent

Julian

Liked: Cleanliness, property conditions & facilities
Great Stay
Room was very clean and well appointed. Walls are very thin, so couple next door with young child were well known to us at 5am! Asking for customers to call two days prior to arrival is fine, providing you are not from overseas, as we are, as we have no working phone while in Australia. Email would allow contact. A bottle opener would have been useful. The coffee machine and pods were a nice touch
Stayed 2 nights in Jan 2022
Response from Port Albert Motel on 1 Feb 2022
Thank you for your fantastic review it looks like your enjoyed your stay. We understand that many of our guests are from overseas and we make contact with our guests via the various points of contact that are provided during the booking process e.g. phone, email or message via the booking app etc. I am sorry that you were woken early by a guest next door - hopefully the silver lining was that you were able to enjoy watching a beautiful sunrise over the water that Port Albert is famous for. We wish you happy and safe travels on your holiday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Port Albert Motel on 5 Jan 2022
Thank you for taking the time to leave a rating for Port Albert Motel. We are glad that you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Very centrally located.
Stayed 1 night in Dec 2021
Response from Port Albert Motel on 14 Dec 2021
Thank you very much for your great review - we are glad you enjoyed Port Albert Motel.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Staff very friendly
Stayed 3 nights in Nov 2021
Response from Port Albert Motel on 14 Dec 2021
We are glad you loved our location and friendly staff. We hope you can come and stay at Port Albert Motel again in the future.

10/10 Excellent

Diny ter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room with so many extra amenities, truly made for a comfortable two nights! Thank you.
Stayed 2 nights in Nov 2021
Response from Port Albert Motel on 8 Nov 2021
That's fantastic! It's so great to hear that you had a truly comfortable 2 night stay.

8/10 Good

Genevieve

Stayed 1 night in Oct 2021
Response from Port Albert Motel on 2 Nov 2021
Thank you for staying at Port Albert Motel and leaving a great rating. We hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
The view from the motel is amazing. The room was very comfy and everything you needed was supplied. The bathroom was an old one partially renovated but everything worked well and was clean. Plenty of room out front for parking.
Stayed 1 night in Jul 2021
Response from Port Albert Motel on 20 July 2021
We are happy that you enjoyed your stay and found the room comfy and clean. Thanks for taking the time to leave a review and we are glad that you enjoyed the amazing view.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet midweek stay
The Port Albert is all about location. It suited our purpose well for an overnight stay and wind down before travelling on. The motel is located on the esplanade of Port Albert and within walking distance to everything in the town. We hope to visit again and look forward to seeing any developments that may take place. Port Albert a great place for history buffs!
Stayed 1 night in May 2021
Response from Port Albert Motel on 19 June 2021
Wow what a fantastic review and we totally agree with you - we love the location of Port Albert Motel for so many reasons. We look forward to seeing you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
There is No drinking water on room , There is no food or any restaurant open after 8.30
Stayed 1 night in May 2021
Response from Port Albert Motel on 11 May 2021
The water in the tap in each room is absolutely safe for drinking. However we have taken your feedback on board and we intend to make bottled water available through our mini bar.

4/10 Poor

Verified traveller

Travelled with partner
Everything clean and nice until there was a mouse stealing biscuits in front of us while we were watching tv😩 When quietly mentioned to the care taker, we received no apology just told that’s what happens when you leave the door open to room 5. Apparently there have been echidnas and koalas in the room which I would have preferred actually.
Stayed 1 night in Apr 2021
Response from Port Albert Motel on 11 May 2021
We are very sorry about your experience and please accept our sincerest apology. We take these matters very seriously and this is the first time this has happened since we have owned the premises in over 4 years. Unfortunately rodent numbers are in greater numbers at the moment in many regional and city areas. We have taken additional measures to prevent this occurring in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Port Albert Motel on 11 May 2021
Thank you for taking the time to leave a rating for Port Albert Motel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value motel. Basic but every thing you need. Very convenient location.
Stayed 1 night in Mar 2021
Response from Port Albert Motel on 11 May 2021
We are happy that you found Port Albert Motel to have everything you needed, good value for money and conveniently located. Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Port Albert Motel on 16 Mar 2021
Thank you for your wonderful review. We hope you can stay again at Port Albert Motel.

6/10 Okay

Verified traveller

Travelled with group
Only downfall was they didn't clean rooms next day,we used our dirty towels from day before and beds not made
Stayed 2 nights in Feb 2021
Response from Port Albert Motel on 16 Mar 2021
It is a shame you didn't make contact with us during your stay as we would have been more than happy to provide you with fresh towels and make up your room. This service is free of charge upon request as stated in our room compendium provided in each room.

8/10 Good

Lionel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, clean basic accommodation
Comfortable accomodation. Easy check in and friendly although remote reception. Fairly clean basic room. Well equipped for a basic motel room. Free wifi but Telstra let the place down, constantly dropping out for hours at a time.
Stayed 3 nights in Jan 2021
Response from Port Albert Motel on 1 Feb 2021
Thank your for reviewing Port Albert Motel and we are happy that you found check in easy and friendly and the room to be well equipped and comfortable. We usually have pretty good wifi but not this time by the sounds but as you said sometimes this is out of our hands. We hope that you decide to stay with us again.

10/10 Excellent

KAZI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020
Response from Port Albert Motel on 4 Jan 2021
Thank you for your excellent review.

10/10 Excellent

Tomas, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for three nights and it was great. Perfect location, very clean and it got everything that you may need. Happy to come back.
Stayed 3 nights in Dec 2020
Response from Port Albert Motel on 4 Jan 2021
We are so pleased that you enjoyed your stay and found your room to have everything you needed - we would love to have you back sometime soon.

8/10 Good

Deepak, Melbourne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and awesome, serene location. Check in was hassle free and quick. Comfortable beds and nice staff. Rooms could have been noise proof since we could hear neighbours talking all night. Overall highly recommend the place for a short stay!!
Stayed 2 nights in Dec 2020
Response from Port Albert Motel on 22 Dec 2020
Thank you for your feedback and great review

8/10 Good

Judy, Mt Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable and in such a lovely location. Would stay there again.
Stayed 1 night in Nov 2020
Response from Port Albert Motel on 22 Dec 2020
Thank you for your great review, we look forward to your next stay

10/10 Excellent

SHANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Port Albert Praise!!
Really enjoyed the location, it's an older motel but clean and comfortable. Walked to the restaurant "Wild Fish" both nights and did the long walk around town and the coastal wetland area back to town...highly recommended for anyone's bucket list
Sunset View to Wilsons Prom from the Port
Stayed 2 nights in Jul 2020
Response from Port Albert Motel on 31 July 2020
Thank you for writing such an amazing review of Port Albert Motel and our gorgeous little town. We hope you can stay again one day and thank you for your recommendation.

8/10 Good

Naika, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfy. Aircon/heater needs servicing...fan toucing something after running for a while. Otherwise, Would return. Very
Stayed 2 nights in Jun 2020
Response from Port Albert Motel on 31 July 2020
Thank you for your review and we are happy that you were nice and comfy. We look forward to your next stay.

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Port
Beautiful area. The accommodation was so close to everything. There were menus and a well stocked and reasonably priced minibar.
Stayed 1 night in Jun 2020
Response from Port Albert Motel on 31 July 2020
Thanks for leaving such an amazing review of Port Albert Motel. We are in a fantastic location with such beautiful scenery and we love sharing it with our amazing guests.

10/10 Excellent

Bev, Lakes Entrance

Liked: Cleanliness, staff & service
It was a great place to stay, with everything in the room that we needed... great location, clean and quiet place.
Stayed 1 night in Jun 2020
Response from Port Albert Motel on 31 July 2020
Thank you for writing such a great review of our Motel. We put a lot of effort into making sure our guests have what they need to make their stay enjoyable so we are so pleased that you had such a great stay.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Port Albert Motel on 25 Mar 2020
Thank you for taking the time to leave a review, we are glad you enjoyed your stay.

10/10 Excellent

Mel, Sydney

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful modern comfortable motel. Just what you need whether you are staying one night or 7 nights. Thank you
Stayed 1 night in Mar 2020
Response from Port Albert Motel on 20 Mar 2020
Thank you very much for taking the time to write such a lovely review. We are glad you enjoyed your stay and hope to see you again at Port Albert Motel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2020
Response from Port Albert Motel on 20 Mar 2020
Thanks for the great review, we are happy that you enjoyed your stay.

10/10 Excellent

Imran, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Highy recommend it. Very clean and good location
Stayed 2 nights in Dec 2019
Response from Port Albert Motel on 26 Dec 2019
We are glad that you enjoyed your stay and recommend Port Albert Motel Thank you for taking the time to review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the room - good size and very clean Easy to check in - key left in the room Not much was open in Port Albert for dinner - so it was handy to have the microwave with plenty of crockery and utensils to heat up dinner
Stayed 2 nights in Nov 2019
Response from Port Albert Motel on 26 Dec 2019
Thank you for your brilliant review. We put a lot of effort into providing what you need for a comfortable stay so we are glad that you found it handy.

8/10 Good

OnTheRoad, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant fish and chips nearby, and also an excellent fish restaurant overlooking the water. Attractively renovated rooms, with an eye to quality finishes.
Stayed 1 night in Nov 2019
Response from Port Albert Motel on 26 Dec 2019
Thank you so much for your excellent review. We are glad that you enjoyed your stay in Port Albert.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Cute, comfortable and clean little motel. Before we arrived the owner Denise texted us to tell us the entry arrangements. Great hot shower!
Stayed 1 night in Oct 2019
Response from Port Albert Motel on 1 Nov 2019
Thank you for reviewing Port Albert Motel. We are so pleased that you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Port Albert Motel on 17 Oct 2019
Thank you so much for your wonderful review. We are glad you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a sleepy sea side locatuon🌊😀😁
Stayed 2 nights in Oct 2019
Response from Port Albert Motel on 17 Oct 2019
Port Albert Motel is ideally situated for a relaxing getaway. We are glad you enjoyed your stay and thank you for taking the time to write a review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location in Gippsland! always clean and friendly staff hassle free check in and check out I will be back
Stayed 3 nights in Sep 2019
Response from Port Albert Motel on 8 Oct 2019
Thank you so much for taking the time to write such a fantastic review. We look forward to your next stay in beautiful Port Albert, Gippsland.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The room was very well presented and very clean. Port Albert was quaint and charming.
Stayed 1 night in Jul 2019
Response from Port Albert Motel on 19 July 2019
So good to hear - we are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Port Albert Motel on 19 July 2019
Thanks for your excellent rating!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Port Albert Motel on 21 June 2019
Thank you for taking the time to review Port Albert Motel and we are glad you enjoyed your stay.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Port Albert Motel on 3 June 2019
Thanks for taking the time to review

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Port Albert. Only a short stroll to the harbour and jetty
Stayed 1 night in Mar 2019
Response from Port Albert Motel on 26 Mar 2019
Thanks for your great review. We love the location in Port Albert as well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, helpful had useful tips and information.
Stayed 1 night in Mar 2019
Response from Port Albert Motel on 7 Mar 2019
We are lucky to have such a lovely Motel Manager and we are glad you enjoyed your stay.

10/10 Excellent

Man Har

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, bit a little too quiet
Stayed 1 night in Feb 2019
Response from Port Albert Motel on 25 Feb 2019
Port Albert is an interesting little town that can be very quiet & serene one day and a bustling hive of activity the next day with festivals and other fun activities happening. Thanks for taking the time to review our Motel and we are glad you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Location. Nice clean Hotel, ready for reno's
Stayed 1 night in Dec 2018
Response from Port Albert Motel on 7 Jan 2019
Thanks for your review and we are glad you enjoyed your stay. We have been steadily updating the motel since we purchased it and we will continue to do this to make sure that we are meeting guest expectations. Our Manager does a great job keeping it very clean and tidy and enjoys meeting all of our lovely guests. We hope that you will visit us again in the future.

10/10 Excellent

David, Sunbury, Melbourne Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner was very helpful and the facilities were above average for that price range. Very clean and appliances and utensils you would need were supplied.
Stayed 2 nights in Nov 2018
Response from Port Albert Motel on 28 Nov 2018
Thank you for taking the time to leave a review of Port Albert Motel. We are glad you enjoyed your stay and had everything you needed.