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"The staff was excellent. The complimentary breakfast and snacks was a very nice surprise. A huge selection of food. Also, the opportunity to use their bicycles was another bonus. Would definitely recommend this hotel."

"Wonderful stay. Clean rooms. Such friendly and accommodating staff. The restaurant was temporarily closed but they still made sure there was a full breakfast buffet every morning and dinner had a set menu option each night. The pool was open and warm! Lots of parking if you’re renting a car. Great proximity to Florence and rest of Tuscany if you plan to tour around yourself. "

"Great stay. Highly recommend"

"All good"

"Room was very comfortable but starting to need a refresh. The bathroom was larg, but the shower was over a very deep bath, which made access and exiting a little difficult, as we are both in our late 70's. Location was excellent, a 1 minute walk from the bus station near the Porta Sant Anna at the western side of Lucca. Staff were excellent. Polite, friendly and helpful."

"Mattress Topper was wworn out"

"Although it says airport hotel, it takes 25 Euro, by taxi and the hotel has no shuttle service from/to the hotel. "

"Lovely old 3-star property right outside the wall. Clean in all areas. Super friendly staff from Front Desk to breakfast to room maids. Great self-serve breakfast and a variety of teas and cookies in the hallways for guests to serve themselves. The room had all the amenities you need. Hotel is near the rail station, but I never heard a train. Some reviews talk about folks hanging around the train station which I did not encounter and I felt safe at all times."

"It was perfect accommodations , the staff was extremely kind and helpful for anything needed and the facilities were exceptional . They took their time to help me with a small explanation when i inquired about my final billing and cleared up any confusions i had in a timely manner without delay via email . Would love to revisit and will be telling friends and family of our experience . "