1 bedroom, minibar, in-room safe, desk

Reviews of LCS Hotel & Apartment

4 out of 5
LCS Hotel & Apartment
Preah Sisowath Quay #10, Phnom Penh, Daun Penh

Reviews

8.8

Excellent

Rating 10 - Excellent. 57 out of 101 reviews" "
Rating 8 - Good. 33 out of 101 reviews" "
Rating 6 - Okay. 6 out of 101 reviews" "
Rating 4 - Poor. 4 out of 101 reviews" "
Rating 2 - Terrible. 1 out of 101 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Great restaurant! Only reason this does not get 5 star is the view from the front rooms. One of the reasons I booked this place is the view of the river but they do not inform you that there is a very large building being constructed in front. View is gone. Location is not great to walk to other restaurants and bars..not much around.
Stayed 3 nights in Feb 2024
Response from Din Samady on 13 Feb 2024
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guests.We look forward to seeing you again soon.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Average breakfast. Construction around the street bit noisy but overall good value.
Stayed 3 nights in Feb 2024
Response from Din Samady on 12 Feb 2024
Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily. So, thanks for your kind words and we look forward to seeing you again.

10/10 Excellent

Kenneth

Liked: Property conditions & facilities, room comfort
Comfortable, clean, and cool.
Stayed 3 nights in Jan 2024
Response from Din Samady on 7 Feb 2024
Dear Kenneth, Warmest greetings from LCS Hotel & Apartment, Phnom Penh !We appreciate your kind review of our hotel and thank you so much for taking the valuable time to leave us a perfect review.We look forward to meeting you again at our hotel.

8/10 Good

Woohyun, FLUSHING

Liked: Cleanliness, staff & service, property conditions & facilities
Clean condition, nice food and staff service. Will reserve again. Cons, now constructing new building between the river. I missed the water view before.
Stayed 1 night in Jan 2024
Response from Din Samady on 26 Jan 2024
Dear Woohyun,Warmest greetings from LCS Hotel & Apartment, Phnom Penh !Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words. We look forward to welcoming you again soon. Warmest regards

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room on the river. Great staff!
Stayed 1 night in Nov 2023
Response from Din Samady on 16 Nov 2023
Dear Zachary,Warmest greetings from LCS Hotel & Apartment !We appreciate your kind review of our hotel and thank you so much for taking the valuable time to leave us a perfect review.We look forward to meeting you again at our hotel. Warmest regards

10/10 Excellent

Yoon Sub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Din Samady on 14 Nov 2023
Dear Yoon Sub,Warmest greetings from LCS Hotel & Apartment, Phnom Penh !Thank you for taking the time to review your stay at LCS Hotel & Apartment. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of our hotel’s environment. We look forward to welcoming you again soon.

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River view
Stayed 1 night in Sep 2023
Response from Din Samady on 27 Sept 2023
Dear Calvin, Warmest greetings from LCS Hotel & Apartment, Phnom Penh !Thank you so much for the review, Calvin ! We’re thrilled to know that you had such a positive experience and that our staff was able to make your visit enjoyable.We work hard to create a warm and welcoming environment, so we’re glad to know that it showed! We hope you’ll come back and see us again soon. Thanks for spreading the word about our hotel.We kindly appreciate your support!Warmest Regards

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bring laptop and hdmi cable for us movies
Stayed 1 night in Sep 2023
Response from Din Samady on 20 Sept 2023
Dear Wayne,Warmest greetings from LCS Hotel & Apartment, Phnom Penh !Thank you so much for taking the time to leave us feedback. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Warmest regards

8/10 Good

James

Stayed 9 nights in Feb 2023
Response from Din Samady on 10 Mar 2023
Dear James,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to see your rating. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Best Regards

10/10 Excellent

Andrew

Stayed 2 nights in Feb 2023
Response from Din Samady on 22 Feb 2023
Dear Andrew, Warmest greetings from LCS Hotel & Apartment, Phnom Penh !Thank you so much for taking the time to review your stay with us. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of our hotel’s environment. Thank you again for taking the time to share your feedback with us – it’s always appreciated.Best Regards

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
This property is in a good location on the main riverside drive. Easy to get around except for some reason many of the cabs/tuc tuc drivers didn’t know where to go even when I showed them the address on the business card or on google. It was annoying because some of them took us to the wrong hotels. The rooms are nice, stayed in a junior suite, it was spacious. Staff were friendly and helpful.
Stayed 3 nights in Jan 2023
Response from Din Samady on 7 Feb 2023
Dear David,Warmest greetings from LCS Hotel & Apartment, Phnom Penh ! Thank you for your feedback.Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily. However, we sincerely apologize for your experience and that our staff didn’t meet the level of service we strive for. Please know that we will be addressing this review with the team so they can learn from it and do better in the future.Thanks for your kind words and we look forward to seeing you again.

4/10 Poor

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hard to ruin someone's day twice during a one night stay but they managed it. I had this one night stay and another schelduled a week later as I traveled through Phnom Penh to other destinations. I had stayed here in February of '22 and enjoyed my stay. As I checked in, I asked about breakfast hours since I would be leaving early the next day. They made no mention of preparing a breakfast box for us and I just assumed it wasn't an option as it had been at other hotels. I checked in and while my friend was in the shower came down to ask for 2 extra towels. I'm not above using a towel twice but since we were leaving the next morning I knew they'd have no time to dry out. They acted like I had slapped them in the face! They were dumbfounded. The guy at the desk tried to tell me that for a one night stay they only provided two towels. Are you kidding me? LOL. I have never, ever, in all my travels had a hotel make an issue out of providing a couple of extra towels. Incompetent and unfriendly. The next morning, at checkout, the lady in front of me happily accepted her two breakfast boxes. Of course, they were not an option at this point for me(I asked) since they had been prepared the night before. I canceled my reservation for a week later and stayed at the White Mansion Boutique Hotel. Stay there instead! It was gorgeous and the staff was super friendly and accomodating.
Response from Din Samady on 7 Feb 2023
Dear David, Warmest greetings from LCS Hotel & Apartment, Phnom Penh!We sincerely apologize for your experience and that our staff didn’t meet the level of service we strive for. Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Best Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally recommend LCS. The manager is a very happy n friendly person which goes down through the staff. Best comfortable beds in South East Asia without doubt . Can recommend LCS as a choice of place to stay in Phnom Penh. Definitely will be back to LCS .
Response from Din Samady on 20 Jan 2023
Thank you for taking the time to review your stay at LCS Hotel & Apartment. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of our hotel’s environment. Thank you again for taking the time to share your feedback with us – it’s always appreciated.

10/10 Excellent

Michael

Response from Din Samady on 7 Mar 2023
Dear Michael, Warmest greetings from LCS Hotel & Apartment, Phnom Penh!Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words. We look forward to meeting you again. Best Regards

10/10 Excellent

Theary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly employees
Response from Din Samady on 26 Dec 2022
Dear Mr. Theary, Warmest greetings from LCS Hotel & Apartment, Phnom Phnom Penh, Cambodia. Thank you so much for the review, Theary ! We’re thrilled to know that you had such a positive experience and that our staff was able to make your visit enjoyable.We work hard to create a warm and welcoming environment, so we’re glad to know that it showed! We hope you’ll come back and see us again soon. Thanks for spreading the word about our hotel.Best Regards

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been a loyal customer for the past year, and have always enjoyed my stay at LCS. However, this last stay was so stressful, that I can never again stay at LCS. Your policy of requiring a CASH deposit caused all sorts of trouble, and I had to phone someone to come and loan me the cash. As a result, you will not see me again at LCS.
Stayed 3 nights in Nov 2022
Response from Din Samady on 19 Nov 2022
Dear Raymond, Warmest greetings from LCS Hotel & Apartment, Phnom Penh, Cambodia.We appreciate your kind review of our hotel and thank you so much for taking the valuable time to leave us a perfect review.Regarding the deposit, we currently have 3 options:-Option I: every guest can deposit by cash USD100.-Option II: can be original passport. -Option III: can be visa card, but the bank charge fee will be covered by guests. We look forward to seeing you again at our hotel.Best regards

10/10 Excellent

Chandrabhan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Excellent hotel with friendly staff
Excellent hotel with friendly staff. Breakfast was great. Happy hour at the rooftop bar is well worth it, we ended up staying until closing time. Only issue is if you are in a group with multiple rooms then get rooms on the same floor because you need to use your room key in the elevator and you can only go to your floor or meet in the lobby.
Stayed 2 nights in Oct 2022
Response from Din Samady on 30 Oct 2022
Dear Chandrabhan,Warmest greetings from LCS Hotel & Apartment, Phnom Penh, Cambodia. Thank you so much for taking the time to review! Our LCS teams love to know that our customers enjoy what we do.We’re glad that you loved our services We are always trying our best to make your experience memorable, and we are glad that we have achieved it!Best Regards

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Value in PP. This is my favorite place to stay in PP, and I always go there for their buffet breakfast, rooftop swimming pool, spacious rooms, elegant atmosphere, etc. One suggestion: the rooms' bathrooms need a shower curtain.
Stayed 1 night in Oct 2022
Response from Din Samady on 17 Oct 2022
Dear Raymond, Warmest greetings from LCS Hotel & Apartment, Phnom Penh, Cambodia.We appreciate your kind review of our hotel and thank you so much for taking the valuable time to leave us a perfect review.Regarding the suggestion for shower curtain, we will bring this suggestion to discuss in a meeting. We look forward to meeting you again at our hotel. Best Regards

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times and each time has been wonderful.
Stayed 1 night in Aug 2022
Response from Din Samady on 30 Aug 2022
Dear Shannon, Warmest greetings from LCS Hotel & Apartment, Phnom Penh, Cambodia.Thanks for the feedback on your experience with our teams. We will spread this great review to our teams who have done their responsibility perfectly. Again, we sincerely appreciate your insight, it helps us build a better customer experience.We look forward to seeing you again in the nearest future. Best Regards

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
My flight didn't arrive until 11pm and I didn't get to the hotel until around 11:45 pm. They were very nice and never complained once. They were even nice when I had to call down as I didn't know how to operate the air conditioner
Stayed 1 night in Aug 2022
Response from Din Samady on 15 Aug 2022
Dear Shannon, Warmest greetings from LCS Hotel & Apartment, Phnom Penh, Cambodia. Thanks for the feedback on your experience with our teams. We will spread this great review to our teams who have done their responsibility perfectly. Again, we sincerely appreciate your insight because it helps us build a better customer experience. Best Regards E-Commerce LCS Hotel & Apartment

8/10 Good

Maria Sagen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very lovely staff and beautiful hotel. Ant in the room, but they were very kind to help us with that. Be sure what is in the room for you when arriving, so they don't think somethings missing when youre leaving.
Stayed 5 nights in Jul 2022
Response from Din Samady on 26 July 2022
Dear Maria Sagen, Warmest greetings from LCS Hotel & Apartment, Phnom Penh, Cambodia. We appreciate your kind review of our hotel and thank you so much for taking the valuable time to leave us a perfect review. We are delighted to hear that you had such a great experience interacting with our hotel. Moreover, thanks for the feedback on your experience with our teams. We will spread this great review to whole teams on their efforts. Regarding the ant inside the room, we increase the number of sprays every day carefully during this rainy season. We strongly believe that it won’t happen again during your next stay. Again, your valued feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us this helpful response. Best regards E-Commerce LCS Hotel & Apartment

10/10 Excellent

Nii-Narh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a business-type stay.
Great place to stay, exactly what I needed. The room is perfect for a single person to stay for business. Just outside of the busy area of the city, not far from markets and eateries. The room had everything for a business stay, desk, chair, wifi extender. Bed and chair were comfortable for me, super clean room and bathroom. Good food on premises if you don't feel like going out. Perfect for working away from the home or office.
Stayed 3 nights in Apr 2022
Response from Din Samady E-Commerce LCS Hotel & Apartment on 17 May 2022
Dear Nii-Narh, Warmest greetings from LCS Hotel & Apartment, Phnom Penh, Cambodia. Thanks for leaving us such a perfect review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Again, thanks for your kind words and we look forward to seeing you in the nearest future. Best Regards

10/10 Excellent

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great.
My husband and I were assigned here for our two week quarantine after traveling to the US in 2021. Or quarantine experience was wonderful so when I needed a hotel for a weekend, I booked here at LCS. Their staff is friendly and helpful. The restaurant food is great and very affordable. The rooms are clean and beds are comfortable. I don't have any complaints. When I arrived for this stay, the restaurant was closed for a private event. It's easy and inexpensive to order delivery, so this was no problem; however, the hotel gave me vouchers to get complimentary drinks the next evening. It was a nice gesture.
Stayed 2 nights in Apr 2022
Response from Din Samady E-commerce LCS Hotel & Apartment on 4 May 2022
Dear Tamra, Warmest greeting from LCS Hotel & Apartment, Phnom Penh, Cambodia. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our staffs reserve you with a favor. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards

8/10 Good

Toh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Din Samady E-commerce LCS Hotel & Apartment on 4 May 2022
Dear Toh, Warmest greeting from LCS Hotel & Apartment, Phnom Penh, Cambodia. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our staffs reserve you with a favor. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards

10/10 Excellent

julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay
Stayed 4 nights in Apr 2022
Response from Din Samady E-commerce LCS Hotel & Apartment on 20 Apr 2022
Dear Juian, Warmest greeting from LCS Hotel & Apartment, Phnom Penh, Cambodia. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our staffs reserve you with a favor. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards

8/10 Good

freddy

Stayed 1 night in Mar 2022
Response from Din Samady E-commerce LCS Hotel & Apartment on 2 Apr 2022
Dear Warmest greeting from LCS Hotel & Apartment ! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our staff qualified your favorite. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property. The staff was very friendly. The room was nice. The only issue I had was i reserved a room with a queen size and a single bed. What I was given a was a 3 single room.
Stayed 2 nights in Mar 2022
Response from Din Samady E-commerce LCS Hotel & Apartment on 11 Mar 2022
Dear Shannon on, Warmest Greeting from LCS Hotel & Apartment Thank you so much for taking time to review and give us a perfect rating. We are really delighted and appreciate your feedback after reading your review. We will be shared this to our staffs who have done a good job during your stay. This is our reward for the whole LCS family with great sharing opinion. Unfortunely, we have received the booking under Triple Room type that is why we reserved. Moreover, the room category is different classification, so we are unable to offer you with a Double Room. However, Once again, thank you so much for letting us know you were satisficed our service and we are looking to see and serve you once again in the future! Best Regards

10/10 Excellent

Curt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Feb 2022
Response from Din Samady on 3 Mar 2022
Dear Curt, Warmest greeting LCS Hotel & Apartment! Thank you so much for taking time to review and give us a perfect rating. We are really delighted and appreciate your feedback after reading your review. I will be shared this to our staffs who have done a good job during your stay. This is our reward for the whole LCS family with great sharing opinion. Once again, thank you so much for letting us know you were satisficed our service and we are looking to see and serve you once again in the future! Best Regards

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved my room with a river view. The service was excellent, the staff was excellent, and the accomodations were excellent. I was extremely happy with the several days I stayed here. Loved it!
Stayed 12 nights in Feb 2022
Response from Din Samady on 23 Feb 2022
Dear Kevin, Warmest greeting LCS Hotel & Apartment! Thank you so much for taking time to review and give us a perfect rating. We are really delighted and appreciate your feedback after reading your review. We will be shared this to our staffs who have done a good job during your stay. This is our reward for the whole LCS family with great sharing opinion. Once again, thank you so much for letting us know you were satisficed our service and we are looking to see and serve you once again in the future! Best Regards

10/10 Excellent

Yankhoba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just one word to resume… EXCELLENT
Stayed 2 nights in Feb 2022
Response from Din Samady on 18 Feb 2022
Dear Yankhoba, Warmest Greeting from LCS Hotel & Apartment ! Thank you so much for taking time to review and give us a perfect rating. We are really delighted and appreciate your feedback after reading your review. I will be shared this to our staffs who have done a good job during your stay. This is our reward for the whole LCS family with great sharing opinion. Once again, thank you so much for letting us know you were satisficed our service and we are looking to see and serve you once again in the future! Best Regards Din Samady E-commerce LCS Hotel & Apartment

10/10 Excellent

Joss, Carlsbad Spring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To start with very efficient parking staff. At first glance the Neighbourhood doesn’t appear Friendly and safe. I had to convince everyone otherwise. Once everyone was in the hotel, And we Were greeted By friendly Staff. Everyone child out. The rooms were spotless and everyone relaxed and was appreciative of my choice.
Stayed 1 night in Jan 2022
Response from Din Samady on 25 Jan 2022
Dear Joss, Warmest greeting LCS Hotel & Apartment! Thank you so much for taking time to review and give us a perfect rating. We are really delighted and appreciate your feedback after reading your review. We will be shared this to our staffs who have done a good job during your stay. This is our reward for the whole LCS family with great sharing opinion. We would like to welcome you again in the future. Once again, thank you so much for letting us know you were satisficed our service and we are looking to see and serve you once again in the future! Best Regards Din Samady E-commerce LCS Hotel & Apartment

8/10 Good

Ryda, Cincinnati

Stayed 1 night in Jan 2022

8/10 Good

Julien, Levallois Perret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a stopeover. The Larryta’s bus company is just 2 blocks away.
Stayed 1 night in Dec 2021
Response from Din Samady on 5 Jan 2022
Dear Value Customer, Warmest Greeting from LCS Hotel & Apartment First and foremost, we would like to thank you for staying with us and we hope you had an excellence experience with us. Moreover, we hope to be able to host you again in the future! As we are improving our overall service as well as quality, we would love to have your anticipation on REVIEWING and giving us FEEDBACK on the hotel (service and facility). This will help us to right the wrong and able us to serve YOU better in the future! Sincerely, LCS Hotel & Apartment

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf weekend in Phnom Penh
Perfect location within walk to nightlife and the palace and other sights yet away from the late night noise. Attentive helpful staff. Comfortable beds and pillows. Excellent value for money! Will stay there again for sure
Stayed 5 nights in Mar 2020
Response from Pina Huoch, E-commerce on 18 Mar 2020
Dear, Value Customer Warmest Greeting from Le Castle River Hotel & Apartment, First and foremost, we would like to thank you for staying with us and we hope you had an excellence experience with us. Moreover, we hope to be able to host you again in the future! Sincerely, Le Castle River Hotel & Apartment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
We stayed 3 different times throughout February. We were traveling to Malaysia and to Kampot, each time they stored our luggage and welcomed us back with smiles and hospitality. We played cards daily in the lobby and the smoothies and coffee are delicious. The breakfast Buffett has many choices and the dining area is nice. The small gym is located outside in a shady area on the ninth floor which I used daily.
Stayed 5 nights in Feb 2020
Response from Kanha So on 5 Mar 2020
Dear, Value Customer Warmest Greeting from Le Castle River Hotel & Apartment, First and foremost, we would like to thank you for staying with us and we hope you had an excellence experience with us. Moreover, we hope to be able to host you again in the future! As we are improving our overall service as well as quality, we would love to have your anticipation on REVIEWING and giving us FEEDBACK on the hotel (service and facility). This will help us to right the wrong and able us to serve YOU better in the future! Sincerely, Le Castle River Hotel & Apartmen

8/10 Good

Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was nice, clean and the shower was very good. Unfortunately some (not all) of the staff appeared to not want to be there, which we have not found in other places throughout Cambodia. The swimming pool was also very murky. On leaving the property we were also charged for a minibar item that we didn't have
Stayed 4 nights in Jan 2020
Response from kanha so on 5 Mar 2020
Dear, Value Customer Warmest Greeting from Le Castle River Hotel & Apartment, First and foremost, we would like to thank you for staying with us and we hope you had an excellence experience with us. Moreover, we hope to be able to host you again in the future! As we are improving our overall service as well as quality, we would love to have your anticipation on REVIEWING and giving us FEEDBACK on the hotel (service and facility). This will help us to right the wrong and able us to serve YOU better in the future! Sincerely, Le Castle River Hotel & Apartment

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay.
Nice view of the river from the top floor garden restaurant. The top floor pool and restaurant were great. The free breakfast was great, really enjoyed the noodle bowl made for you. The room was clean, the shower was nice, the safe was nice to have. We had clean robes to wear and the TV selection was good. The balcony was good with a good view of the river but a bit small. The food and drinks at the restaurant were good and the lobby was nice. The stay was overall pleasant.
Stayed 2 nights in Nov 2019
Response from Thavy Sok on 2 Dec 2019
Dear Eric, Warmest Greeting from Le Castle River Hotel & Apartment On behalf of the entire team, I'm sincerely thanks for spending your valuable time to share your staying experience at Le Castle River Hotel to other travelers. It was an honor for us to have you staying at our property and there's nothing more rewarding to us than read such a positive review. Once again, thanks for your review, we appreciate your feedback! Looking forward for an opportunity to serve and welcome you to our hotel once gain Warm Regards, E-commerce

10/10 Excellent

Tim, Jeju-si

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent hotel. The room was outstanding comfortable & clean. The small balcony overlooking the river was excellent. Staff were friendly & helpful in all areas
Stayed 1 night in Nov 2019
Response from Thavy Sok on 30 Nov 2019
Dear Tim, Warmest Greeting from Le Castle River Hotel & Apartment On behalf of Le Castle River Hotel, I would like to say thank you very much for choosing our property as your accommodation in Phnom Penh and for sharing your staying experience at our hotel to other travelers. It was our honor to serve and welcome you to our hotel and there's nothing more rewarding to us than read such a positive feedback. Once again, thanks for choosing Le Castle River Hotel! Looking forward to for an opportunity to serve and welcome you to our hotel once again Warm regards, E-commerce

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Thavy Sok on 29 Nov 2019
Dear Valued Guest, Thank you very much for your value review, we appreciate your feedback! Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Sep 2019
Response from Thavy Sok on 19 Sept 2019
Dear Valued Guest, Thank you very much for your review, we appreciate your feedback. Looking forward for an opportunity to serve once again. Best regards, E-commerce

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Aug 2019
Response from Thavy Sok on 11 Aug 2019
Dear Value Guest, Thank you very much for your review, we appreciate your feedback. Looking forward for an opportunity to serve once again. Best regards, E-commerce

10/10 Excellent

Manami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice reasonable hotel in the river side
We have stayed Classic Suite for 4 nights, it was very large (50 sqm), and bathtub was very comfortable. The hotel is new and clean. The lobby has the paint smell due to renovation and cleaning processing going on. The restaurant is on the top floor, they have sometimes breakfast buffet with mainly Asian food choices, or a la carte menu. The breakfast buffet was very nice, especially we liked the noodle station for beef pho. They have limited western food choices, but since we love Asian food anyway, it did not affect on us. The location of the hotel was not so convenient. There were huge construction going on just front of the hotel, and there are very few restaurants or attractions around the area. With short ride of Tuk Tuk or taxi by Grab, you can reach main attraction areas easily. Overall, it was a nice hotel. Staff members were very nice and helpful.
Stayed 4 nights in May 2019
Response from Thavy Sok on 14 May 2019
Dear Manami Warmest Greeting from Le Castle River Hotel & Apartment First of all, we would like to say thank you very much for choosing our hotel as your accommodation in Phnom Penh and for sharing your staying experience at our hotel with other travelers. It was our pleasure to have you staying at our hotel and there's nothing more rewarding for us to read your positive of our hotel services. Looking forward for an opportunity to serve once again! Kind Regards, E-commerce

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff who cannot do enough for you. Rooms have everything you want. Loved the rooftop pool. Short walk into the busier areas.
Stayed 4 nights in Apr 2019
Response from Thavy Sok on 20 Apr 2019
Dear Value Guest Warmest Greeting from Le Castle River Hotel & Apartment First of all, we would like to say thank you so much for choosing our hotel as your accommodation in Phnom Penh and for sharing such a great review of your staying experience to the other travelers. It was our pleasure to have you for staying at our hotel and there's nothing more rewarding to us than to make our guest feel satisfied. Thank you very much for staying with us and hope to have an opportunity to serve once again. Kind Regards, E-commerce

6/10 Okay

Verified traveller

Liked: Cleanliness
grand building, nice location but the service staff really need to get better acquianted with their job. No iron, no room cleaning after 3pm and one morning breakfast wasn't even available (they did cook an ad hoc breakfast though). Better options at that price in Phnom Penh.
Stayed 1 night in Mar 2019
Response from Thavy Sok on 31 Mar 2019
Dear Value Guest Warmest Greeting from Le Castle River Hotel & Apartment First of all, we would like to say thank you so much for choosing our hotel as your accommodation in Phnom Penh and for sharing you your staying experience at our hotel to other travelers. Regarding to what you mentioned above, on behalf of the entire team, we sincerely apologize for all the inconveniences you experienced at our hotel. We will work hard to complete our deficiency to make our guest happy and satisfied. Once again, we would like to say thank you for staying with us Looking forward for an opportunity to serve once again. Kind Regards, Thavy Sok E-commerce

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop area. The staff are so lovely and helpful and available all the time. Unfortunately, I got terrible allergies whenever I was in the room though - I think the AC was a bit dusty.
Stayed 2 nights in Feb 2019
Response from Thavy Sok on 15 Feb 2019
Dear Value Guest Warmest Greeting from Le Castle River Hotel & Apartment First of all, we would like to say thank you so much for choosing our hotel as your accommodation in Phnom Penh and for sharing your staying experience at our hotel with other travelers. We also would like to apologize for what happened regarding to our AC. We will examine the case carefully and will try our best to improve our services and facilities. Looking forward for an opportunity to serve once again Kind Regards, E-commerce

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019
Response from Thavy Sok on 13 Mar 2019
Dear Value Guest Warmest Greeting from Le Castle River Hotel & Apartment Thank you so much for choosing our hotel as your accommodation in Phnom Penh and for sharing your staying experience at our hotel with the other travelers. It was our pleasure to have you staying at our hotel and there is nothing more rewarding for us than read such positive review. We will work hard to complete our deficiency and try our best to make our guest happy and satisfied. Looking forward for an opportunity to serve once again Kind Regards, E-commerce Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a decent price only issue is that there's not much around. Great location in relation to the us embassy as well. Definitely recommend.
Stayed 7 nights in Dec 2018
Response from Thavy Sok on 10 Jan 2019
Dear Value Guest Greeting from Le Castle River Hotel & Apartment First off all, we would like to say thank you very much for choosing our hotel as your accommodation in Phnom Penh and for sharing such a nice review of your staying experience at our hotel. Looking for an opportunity to welcome and serve you to our hotel again in your next visitation in Phnom Penh Kind Regards, E-commerce Team

8/10 Good

Barton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what it seems.
The photos does NOT match the website! Beware! The only thing decent was the service since they tried hard to make us happy but the condition of the hotel is not great. It has a musky, old furniture smell. Rooms were made up well enough but still had dead bugs in the corners and such. Toiletries were not always replaced daily despite daily cleaning.
Stayed 5 nights in Dec 2018
Response from Thavy Sok on 24 Dec 2018
Dear Value Guest Greeting from Le Castle River Hotel & Apartment On behalf of the entire team, we would like to say you very much for choosing our hotel as your accommodation in Phnom Penh and for sharing your staying experience to the world. We sincerely apologize for all the inconvenience you experienced at our hotel. Thanks for letting us know, we will work hard to fix those issues and would be careful with all the information uploaded on our website. Once again thanks for informing us the information. Best Regard E-commerce