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Oaks Townsville Metropole Hotel

Photo gallery for Oaks Townsville Metropole Hotel

Featured image
Outdoor pool
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
View from Room

Overview of Oaks Townsville Metropole Hotel

VIP Access

Oaks Townsville Metropole Hotel

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Washer
  • Dryer

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
81 Palmer Street, South Townsville, QLD, 4810

Explore the area

  • Popular LocationMuseum of Tropical Queensland17 min walk
  • Popular LocationReefHQ Aquarium18 min walk
  • Popular LocationMagnetic Island Ferry Terminal2 min drive
  • AirportTownsville, QLD (TSV)8 min drive

Choose dates to view prices

Mt Stuart Studio

4.6/5 guest room rating
  • 47 sq m
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

City Studio

4.5/5 guest room rating
  • 47 sq m
  • Studio
  • 1 bathroom
  • Water view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Studio (No Housekeeping Service)

4.4/5 guest room rating
  • 47 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Mt Stuart Studio Breakfast for 1 Guest

  • 47 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Mt Stuart Studio (No Housekeeping)

5/5 guest room rating
  • 47 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Studio incl Breakfast for 1 Guest

5/5 guest room rating
  • 47 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

City Studio Breakfast for 1 Guest

5/5 guest room rating
  • 47 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Studio

4.4/5 guest room rating
  • 47 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Two Bedroom Dual (No Housekeeping)

5/5 guest room rating
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds OR 2 Single Beds and 1 King Bed

Two Bedroom Dual Key

4.4/5 guest room rating
  • 94 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds OR 2 Single Beds and 1 King Bed

Holiday Special, City Scape Studio (No Housekeeping)

5/5 guest room rating
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Two Bedroom Dual Key Breakfast for 2 Guests

  • 94 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds OR 2 Single Beds and 1 King Bed

City Studio (No Housekeeping)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Single Bed

About this area

Townsville

Located in Townsville, Oaks Townsville Metropole Hotel is near the beach. The area's natural beauty can be seen at Queens Gardens and Castle Hill, while Maritime Museum of Townsville and Perc Tucker Regional Gallery are cultural highlights. Don't miss out on a visit to ReefHQ Aquarium. Discover the area's water adventures with kayaking, scuba diving and snorkelling nearby, or enjoy the great outdoors with skydiving.

What's nearby

  • Maritime Museum of Townsville - 3 min walk
  • Museum of Tropical Queensland - 17 min walk
  • Cultural Centre Townsville - 18 min walk
  • ReefHQ Aquarium - 18 min walk
  • Magnetic Island Ferry Terminal - 2 min drive

Getting around

  • Townsville Station - 4 min drive
  • Townsville, QLD (TSV) - 8 min drive

Restaurants

  • Simply Tops - 5 min walk
  • Brandy's - 6 min walk
  • IMC Steak House - 6 min walk
  • Australian Hotel - 7 min walk
  • Michels - 8 min walk

About this property

Oaks Townsville Metropole Hotel

Luxury Townsville aparthotel in South Townsville, near Maritime Museum of Townsville
Along with an outdoor pool, this smoke-free aparthotel has a fitness centre and a meeting room. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance. Each apartment provides a kitchenette with a fridge, a hob, a microwave and a dishwasher. For a bit of entertainment, guests will find a TV with cable channels and a DVD player, and other amenities include free WiFi and a washer/dryer.
Oaks Townsville Metropole Hotel offers 104 forms of air-conditioned accommodation with washers/dryers and DVD players. Rooms open to balconies. Televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Kitchenette

  • Fridge
  • Hob
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Hairdryer
  • Free toiletries

Entertainment

  • TV with cable service
  • DVD player

Outdoor areas

  • Balcony

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Desk

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Front desk (limited hours)

Things to do

  • Fitness centre
  • Boat tours nearby
  • Skydiving nearby
  • Sailing nearby
  • Waterskiing nearby
  • Scuba diving nearby
  • Golf nearby
  • Kayaking nearby
  • Snorkelling nearby

General

  • 104 rooms
  • 11 floors
  • Built in 2008

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:30 PM
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 17 2021 to October 31 2021 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and debit cards; cash is not accepted

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Oaks M
Oaks M Palmer
Oaks M Palmer Hotel
Oaks M Palmer Hotel South Townsville
Oaks M Palmer South Townsville
Oaks M Palmer Apartment South Townsville
Oaks M Palmer Apartment
Oaks Metropole Hotel South Townsville
Oaks Metropole South Townsville
Oaks Metropole
Oaks Metropole Townsville
Oaks Metropole Hotel
Oaks Townsville Metropole
Oaks Townsville Metropole Hotel Aparthotel
Oaks Townsville Metropole Hotel South Townsville
Oaks Townsville Metropole Hotel Aparthotel South Townsville

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 698 out of 1312 reviews
5 - Excellent 53%
Rating 4 - Good. 456 out of 1312 reviews
4 - Good 35%
Rating 3 - Okay. 103 out of 1312 reviews
3 - Okay 8%
Rating 2 - Poor. 36 out of 1312 reviews
2 - Poor 3%
Rating 1 - Terrible. 19 out of 1312 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From check-in to check-out we received pleasant, professional customer service. The room was very comfortable, quiet and clean. We were fortunate enough to have good views of the inlet and across to the city. Parking was onsite and easy to access. We enjoyed a very nice stay and would definitely stay here again.
Stayed 2 nights in Oct 2021

2/5 Poor

Travelled with family
Disliked: Property conditions & facilities
The hotel is old and tired. The carpet threadbare in places, the rooms musty and dank, remotes not working.
Stayed 3 nights in Aug 2021

4/5 Good

Liked: Cleanliness, room comfort
Townsville
Happy with our stay - reception staff were very courteous.
Stayed 4 nights in Jul 2021

2/5 Poor

Disliked: Amenities, property conditions & facilities
The room was lovely except I didn’t have hot water until the evening of my second night. The communication in regards to this problem was not great. I requested some discount due to not being able to shower the first two days but was offered a free breakfast on my check out day. The supervisor in the breakfast room had not arrived at work and the only girl working (with no food prepped) did her best to serve everyone. I asked only for something very simple as she was under the pump. She was kind and pleasant but the whole stay was disappointing.
Stayed 4 nights in Jul 2021

4/5 Good

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
The room was quite small but comfortable… When turning down the bed there was hair on the sheets…gross Could not use the air conditioner as it smelt really musty when running…
Stayed 3 nights in Jul 2021