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"Room cleaned everyday, very helpful staff"

"Front counter staff fantastic"

"Wonderful hotels, the rooms were tastefully decorated, the pool and steam room was very clean and tidy and the gardens were lovely."

"We were made very welcome on arrival and throughout by friendly helpful staff.Our room 60 with patio was lovely.so we sat in the sun overlooking gadrens listening to birds singing and a Squirrel on the lawn . The pool was just right for a lovely swim . The lounges restorant and general building and garden beautiful. Thankyou Flackley and staff for lovely stay."

"Room had no heating, it was broken. Small oil filled radiator inadequate to heat the room. Asked for another duvet, never arrived. Slept in a jumper! Shocking, wouldn’t stay again! "

"Great breakfast and pool"

"Ideal location for travelling by rail and well maintained property."

"The room was clean and the air conditioning worked perfectly, which made for a comfortable stay. However, my check‑in was delayed because Hotels.com sent the hotel incorrect details for my booking — specifically, the wrong first name. As a result, the staff had to spend time verifying that the reservation was actually mine. Everything else on the booking was accurate except for the first name. I’m not sure how this happened, especially since I’ve used Hotels.com to book this same hotel several times without any issues. It would be helpful if this could be looked into to prevent similar delays in the future."

"Great hotel and we have a room overlooking the racesource with a little balcony "