Top Hotels Near Parkhall Country Park in Stoke-on-Trent from AU$62

"Room was nice and clean with friendly staff but food in restaurant is terrible.Burnt bun in kids burger ,wrong items delivered.too much hassle for dinner not worth it "

"Hotel in perfect condition except heating on the whole floor not working"

"This was honestly one of the worst hotel experiences I've had. The place looks neglected from the moment you arrive, the parking area was full of rubbish and broken items and generally felt unsafe. Inside things didn't improve. The room had clearly not been properly cleaned or updated in years. the ventilation fan was covered in dust and grime, and the walls had marks and stains all over them. Everything felt worn out and it generally made the room feel unhygienic and uncomfortable to stay in. I definitely would not recommend staying here unless you have no other choice. we booked for two nights and left after one."

"Super clean room, hotel and pub! Staff are awesome, really friendly and chatty especially with my 8 year old 😀. Easy location for Alton Towers and a good price. Many thanks 😀"

"Rooms were too cramped. The carpets in the hall and inside the room were dusty and smelt bad. The pressure in the showers was inadequate. Breakfast was ok and parking was sufficient even for a late arrival. "

"The property exceeded expectations! John was super helpful and always answered our questions quickly. And Mandy was so nice and thorough on the house tour and made sure we felt right at home.Cannot recommend this property enough, we’ll definitely be back next year!"

"Worst experience ever! Host was so bad, wouldn’t communicate. We had to chance for the access details. We traveled over 3 hours to turn up after a day at Alton towers around 7.30pm to find the access details were wrong. After chasing for the correct ones we found that the property wasn’t what we paid for. We had 3 adults and 7 children (10people) and there were only 2 double beds and a single to sleep 5. The property was a lovely house but not listed as only having space for 5 people to sleep. We called the host, no reply! Called customer services to have them put the phone down on me and then after having to call again I was told that they had spoken to the host and she had been very angry and swearing a lot on the phone. After that we did not feel comfortable staying at the house also we didn’t have enough space or any blankets / bedding etc to just make do for the night anyway. We had to find a travel lodge and travel another 30 minutes at night and pay again to stay there with young kids. The company and the host didn’t care at all that they had cause so much upset and stress when it was meant to be a nice night stay before going back to Alton towers the next day. I think it’s disgusting that they had no problem making mine and my friends children be upset and scared. Very disappointing! Horrible service! No good costumer service to find a solution when it all goes wrong, which this really did!We are now out of pocket and still waiting for a refund! "

"The property was perfect for us. We were a family of 6 and the house accommodated us perfectly. The hosts where fantastic and left us a lovely welcoming note with a few bits in the property we didnt even think of at the time which came in so handy. It is beautifully decorated with driveway parking and overall a lovely family friendly place to stay. It was my sons 16th birthday and we had booked this property to stay in as it really was perfect for our days at alton towers which was only a 25minute drive from the property. There are a number of supermarkes within a very close drive of the house too which makes it even more ideal. I would highly recommended this family friendly house and the hosts, as both were fantastic. Thank you so much!!"

" Got to the hotel and the grounds were strewn with rubbish. We couldn't access the hotel and could not find any staff. All the lights were off and all the doors were locked and it looked abandoned. We tried for half an hour to gain access and kept ringing the provided phone number but no one answered. Another two guests were in the same situation and eventually we all had to leave and find alternative accommodation! Now Im being told that the manager wont provide authorisation for a refund! Total SCAM! Will be giving Hotels.com 14 days to sort this out, as per the rules of my bank RBS, and then it will be reported as fraud "